22/12/2025
It's supposed to be the season of goodwill, which makes it even more frustrating to have to reiterate our Zero tolerance policy regarding verbal and physical harassment of our staff. Several of your interactions today have left our some of our staff in tears and others questioning whether it really is worth coming to work each day to do what we do for you. This isn't an isolated incident and seems to be happening more frequently which is incredibly sad, and demands action.
Please, be kind. Listen. Treat others as you would expect to be treated. If you ask for our advice, we will tell you what is evidence-based, safe and appropriate to your needs. This may be something we provide, or that another Provider has been commissioned to deliver in our region. This may not always be what you feel would be most convenient, or what you were expecting but it is the stark reality of having to balance the needs of nearly 8,000 people every day.
We will be making some changes in the New Year to make it easier to tell us what you need, so that we can provide the right care, from the right person at the right time. We want you to work with us, rather than against us so that we can keep you happier and healthier for longer. In the meanwhile, please be kind to the people who are trying to help you.
