09/02/2026
“Together, these approaches are helping us keep ambulance crews available for critical incidents, while supporting more people safely in their communities.”
— Welsh Ambulance Services University NHS Trust
We’re proud to support this forward-thinking, outside-the-box approach to emergency care in Wales. While our work often sits on a different part of the pathway, we fully recognise and value how innovation, advanced practice and smarter use of resources strengthen the whole system.
Thank you to everyone involved for continuing to challenge traditional models and for the vital work you do every day.
The Welsh ambulance service was in a dangerous crisis. Now drones, volunteers, video calls and AI are helping call handlers in Newport send ambulances only to the 999 callers who really need one