Blackhall & Peterlee Practice

04/11/2025

Telephone statistics - October 25 ☎☎☎
Please see below this months report:-
Total inbound calls received 8820
Total outbound calls made 5872
Average calls received per day 357
Average outbound made per day 208
Average queue time 2m 1s
Call-backs requested 378
Call-backs successful 358

04/11/2025

27/10/2025

Alzheimer's Society

27/10/2025

Do you have a neurodiverse child in your family? 💙
Durham SENDIASS is offering free drop-in sessions across the county to support families—no diagnosis needed!
👋 Meet professionals, charities & other families
📚 Get advice on education, health & care
📍 Find your nearest session: www.durhamsendiass.info/dropinsessions
Let’s celebrate and support neurodiversity together! 🌈

Durham Special Educational Needs and Disability Information Advice and Support Service is a statutory service supporting parents/carers of children with special educational needs and disabilities (SEND) and children and young people with SEND

20/10/2025

Thursday 23rd October 2025 the practice will be closed from 12:30pm until 8.00am on Friday 24th October 2025 for staff training
📞 Please call 111 for any urgent symptoms, 111 can direct you to the most appropriate services and 999 for any life threatening symptoms
💊 Prescriptions can still be ordered through SystmOnline and NHS App
Many Thanks

14/10/2025

Telephone statistics - September 25 ☎☎☎
Please see below this months report:-
Total inbound calls received 7709
Total outbound calls made 3654
Average calls received per day 350
Average outbound made per day 166
Average queue time 2m 13s
Call-backs requested 401
Call-backs successful 384

14/10/2025

Telephone statistics - August 25 ☎☎☎
Please see below this months report:-
Total inbound calls received 7838
Total outbound calls made 4174
Average calls received per day 373
Average outbound made per day 198
Average queue time 2m 11s
Call-backs requested 359
Call-backs successful 341

Call now to connect with business.

06/10/2025

NHS App Support Drop-in Session – Friday 17th October – 10:00 - 14:00

Do you need support with registering for the NHS App? Do you need extra help with online services? Do you have questions about what you can use the NHS App for?
Come down to Blackhall Community Health Centre, Hesleden Road on Friday 17th October from 10:00 to 14:00 and get digital health support from the Age Uk Digital Champions Team.

Please bring with you:
• A smartphone or tablet
• Access to emails
• Mobile phone number
• Photo ID (to register for the app)

Look forward to seeing you there

Blackhall & Peterlee Practice

02/10/2025

Online Consultations

We have been offering online consultations as part of our service for a few years now. They can be a convenient way for you to contact us A&E.

We want to remind you that online consultations are not always suitable for every situation.

When online consultations may not be safe

Using online forms or messages for urgent or serious symptoms can delay the care you need. For example, online consultations are not appropriate if you are experiencing:

Chest pain or difficulty breathing

Severe abdominal pain

Signs of a stroke (such as sudden weakness, facial droop, or difficulty speaking)

Heavy bleeding

Sudden confusion or collapse

Any situation where you feel your life may be at risk

In these circumstances, please call 999 immediately or go straight to the nearest Accident & Emergency department.

When to call instead

If your problem is urgent but not life-threatening, please telephone the practice so that we can assess and advise you quickly. You can choose callback option if there is a delay.

How to use online consultations safely

Online consultations work best for:

Routine queries

Repeat prescription requests

Requests for sick notes for a condition already assessed by a clinician at the surgery

Non-urgent health advice

Follow-up questions about existing conditions

By using the service appropriately, you help us to keep it safe and effective for everyone.

Please be aware that if the number of queries rises above safe capacity, then the queries may be added to a waiting list to be answered at a future date.

Patients are encouraged to check if an alternative service could answer their query.

For example, if the query is about a hospital appointment or visit, contact the hospital department, or if it is about a medication contact your community pharmacy. More information on the range of services available to you can be found on our website: https://www.blackhallandpeterleepractice.co.uk/

Thank you for your understanding .

Our surgery website is a way of presenting to all our patients an up to date resource for all information relating to our Practice. We will keep it current with any news, developments &