06/03/2026
McKenzie Group Practice operates a Total Triage system to provide safer, fairer and more efficient care. All GP and Nurse Practitioner appointment requests are reviewed by a GP first, who will assess your clinical need and direct you to the most appropriate care.
We continue to receive very high call volumes, particularly for GP and Nurse Practitioner appointments. If you are able to do so, please use our online service (eConsult) as your first point of contact. This helps reduce pressure on our phone lines so that patients who cannot access the internet, or who need to contact us about other queries, are still able to get through.
💻 Online via eConsult (preferred & quickest)
Submitting your request online is usually the fastest way to contact the practice. Your request will be reviewed by a clinician who will decide the most appropriate care or appointment for you.
📞 By phone or in person
If you are unable to complete an eConsult yourself, our reception team will complete the same online form with you over the phone or at reception.
☎ Call Back Option
If our phone lines are busy, you can choose the call back option rather than waiting in the queue. This allows you to keep your place in the queue and receive a call back from our team when it is your turn.
There is no longer a need to call at 8am, as all medical requests are reviewed by a clinician and prioritised appropriately throughout the day.
🩺 Routine nurse appointments (dressings, smears, immunisations, blood tests) can still be booked as normal through reception.
