West Quay Medical Practice

West Quay Medical Practice "Welcome to the official page of West Quay Medical Practice! This page is exclusively for sharing updates and important information with our patients.

05/01/2026

Due to the current weather conditions, we’re experiencing a significant increase in incoming calls. This means wait times may be longer than usual.
Our team is working extremely hard to answer every call as quickly and safely as possible. We truly appreciate your patience and understanding during this busy period.
We also want to remind everyone that while we are here to help, abuse towards our staff will not be tolerated under any circumstances. Thank you for treating our team with the respect they deserve.

🎄✨ Merry Christmas to all our wonderful patients! ✨🎄We hope your festive season is filled with joy, warmth, and plenty o...
24/12/2025

🎄✨ Merry Christmas to all our wonderful patients! ✨🎄

We hope your festive season is filled with joy, warmth, and plenty of well‑deserved relaxation. Thank you for being part of our community — it’s a privilege to care for you throughout the year.

Here are our Christmas and New Year opening hours so you can plan ahead:
🎅 Christmas Closures
- Christmas Day – Closed
- Boxing Day – Closed
- Reopening as normal on Monday 29th December
🎉 New Year Closures
- Thursday 1st January – Closed for New Year’s Day
- Reopening on Friday 2nd January

Local pharmacies open during the festive period can be found in the photo below, should you need support while we are closed.

If you require medical advice during our closures, please contact NHS 111, or in an emergency, call 999.

From all of us at the Practice, we wish you a magical Christmas and a bright, healthy New Year.

Stay safe, enjoy the celebrations, and we look forward to seeing you soon! ✨

Please note the practice is currently experiencing technical difficulties with our broadband which is impacting on our t...
20/10/2025

Please note the practice is currently experiencing technical difficulties with our broadband which is impacting on our telephone lines. We apologise for any inconvenience caused.

We are working on resolving this as soon as possible.

You can contact the Practice in person or via our online consultation feature at

13/10/2025

We’re currently experiencing intermittent issues with incoming calls which is resulting in calls being dropped. Our team is working hard to resolve this as quickly as possible.

We understand how frustrating this can be and truly appreciate your patience and understanding while we get things back on track.

Thank you for bearing with us.

13/10/2025

📢 Practice Closure Notice – Town-Wide Training Event

Please note that our practice will be closed on Tuesday 14th October 2025 from 12:30 PM to 6:00 PM due to a town-wide training event.
We will reopen and resume normal hours from 8:00 AM on Wednesday 15th October.
🔹 For medical assistance during this time, please call 111
🔹 In case of emergency, dial 999
Thank you for your understanding and continued support!

🚭 Ready to quit smoking?Every cigarette not smoked is a step toward a healthier, stronger you.Your lungs, heart, and fut...
12/10/2025

🚭 Ready to quit smoking?

Every cigarette not smoked is a step toward a healthier, stronger you.
Your lungs, heart, and future will thank you.
Support is out there—reach out, breathe free, and start fresh today.

If you want to stop smoking there are free, friendly services available in Hartlepool to help you quit for good.

Where to get help:
Tailored behavioural support to stop smoking
With access to e-cigarettes or vapes to help you quit.
Call: 01429 272905

Specialist stop smoking service (12-week programme)
Includes behavioural support and Ni****ne Replacement Therapy (NRT).
Complete the smoking referral form for North Tees and Hartlepool NHS Foundation Trust - https://www.nth.nhs.uk/services/stop-smoking-service/smoking-referral-form/

These services are delivered by trained advisers and are tailored to your needs and circumstances.

09/10/2025

📢 Practice Closure Notice – Town-Wide Training Event

Please note that our practice will be closed on Tuesday 14th October 2025 from 12:30 PM to 6:00 PM due to a town-wide training event.
We will reopen and resume normal hours from 8:00 AM on Wednesday 15th October.
🔹 For medical assistance during this time, please call 111
🔹 In case of emergency, dial 999

Thank you for your understanding and continued support!

18/09/2025

📢 Practice Closure Notice – Town-Wide Training Event
Please note that the Practice will be closed from 12:30pm on Thursday 18th September 2025 to take part in a town-wide training event.
📅 We will reopen as normal at 8:30am on Friday 19th September.
If you need urgent medical assistance during our closure:
📞 Call 111 for non-emergency support
🚨 Call 999 in an emergency
Thank you for your understanding.

02/09/2025

📞 Telephone Service Update

We’re pleased to let you know that our telephone lines have now been restored. However, please be aware that connectivity may still be intermittent as we continue to monitor and resolve the issue.

We sincerely appreciate your patience and understanding during the recent outage, and we’re working hard to ensure full service is resumed as soon as possible.

Thank you for bearing with us

Address

The Health Centre, Victoria Road
Hartlepool
TS268DF

Opening Hours

Monday 8:30am - 1pm
2pm - 6pm
Tuesday 8:30am - 1pm
2pm - 6pm
Wednesday 8:30am - 1pm
2pm - 6pm
Thursday 8:30am - 1pm
2pm - 6pm
Friday 8:30am - 1pm
2pm - 6pm

Website

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