The Hill Surgery, Hastings

03/12/2025

Dear Patients,

Due to unprecedented staff sickness, we are currently experiencing significant staff shortages. To ensure clinical safety, the Harold Road site will be closed temporarily. The dispensary at Harold Road will remain open, but all other staff have been moved to the Ore site so we can continue providing safe and effective care.

This may result in longer waiting times and reduced availability for some services. We apologise for any inconvenience caused and appreciate your understanding during this challenging period.

The Hill Surgery

03/12/2025

Dear Patients

Due to unforeseen staff sickness, we are operating with a significantly reduced team today. Please bear with us during this time, as response and waiting times may be longer than usual. Thank you for your understanding.

The Hill Surgery

02/12/2025

Dear Patients,

Please be aware that all samples must be dropped off to our Ore Clinic site before 12pm daily.

Kind regards, The Hill Surgery

27/11/2025

Dear Patients,

We are pleased to announce that The Hill Surgery will be opening a new, modern site on 1st December 2025. This move is an important step in improving the services, facilities, and accessibility we can offer our patients.

As part of this development, the Beaconsfield Road site will permanently close on 1st December 2025.

Our new premises will offer:

More consulting and treatment rooms
Improved accessibility and facilities
Opportunities to expand services
A more comfortable environment for patients and staff
Appointments

Extended Access

Evening extended access sessions will be offered at our New main site.

Our two other sites will remain open as staffing levels allow, dates and times will be advertised on the website and social media channels.

Our New Address

The Hill Surgery at Ore Clinic, 407 Old London road, Hastings, East Sussex, TN35 5BH

If you have any questions or concerns about the move, please speak to our reception team or contact us via our website.

Thank you for your understanding and continued support as we make this positive transition for our patients, staff, and community.

The Hill Surgery

19/11/2025

Dear Patient,
The Surgery is now closed this afternoon for important staff training. We apologise for any inconvenience caused. We will be open as usual tomorrow morning, but if you require anything urgent that cannot wait until we reopen, please call 03333059907. This line should only be used for medical situations that are urgent, but do not require hospital attendance.
If you are experiencing a life-threatening medical emergency, please hang up and dial 999 or attend A&E.
However, if you have a routine request such as booking an appointment, please call us back tomorrow during our normal working hours and our team will be happy to assist you.
Remember, you can always visit our website for prescriptions and other queries.
Thank you for your cooperation with this.

15/10/2025

Dear Patient,

The Surgery is now closed this afternoon for important staff training. We apologise for any inconvenience caused. We will be open as usual tomorrow morning, but if you require anything urgent that cannot wait until we reopen, please call 03333059907. This line should only be used for medical situations that are urgent, but do not require Hospital attendance.

If you are experiencing a life-threatening medical emergency, please hang up and dial 999 or attend A&E.

However, if you have a routine request such as booking an appointment, please call us back tomorrow during our normal working hours and our team will be happy to assist you.

Remember, you can always visit our website for prescriptions and other queries.

Thank you for your cooperation.

02/10/2025

Temporary Notice – Please Allow Extra Travel Time

Due to local roadworks near the surgery, journeys may take longer than usual.
We kindly ask patients to allow extra time when travelling to their appointment to avoid delays.

If you arrive late, we may not be able to see you, so please plan ahead where possible.

Thank you for your understanding and cooperation.

29/09/2025

Dear Patients
We are currently experiencing a Sussex-wide IT issue which may cause delays in our services. Our IT team is working to resolve this as soon as possible.
Thank you for your patience and understanding.

The Hill Surgery Team

12/09/2025

The Hill Surgery has introduced a new automated telephone system to make it easier and faster for you to get the help you need.

For more information please check out our website:

Patient Communication – The Hill Surgery has introduced a new automated telephone system Posted on 12th September, 2025 The Hill Surgery has introduced a new automated telephone system to make it easier and faster for you to get the help you need.We know our phone lines can get busy, and our rece...

12/09/2025

Notice to dispensing Patients
Due to staff shortages, the dispensary will be closing at 1:00 pm today.

If you need a prescription dispensed after this time, please go to the reception window, where our team will be happy to help.

Thank you for your understanding.

12/09/2025

Important Patient Notice.

Due to unforeseen staff shortages, the Fairlight Road site will be closed today.

We apologise for any inconvenience this may cause and appreciate your patience and understanding while we work to provide care from our other sites.

Thank you for bearing with us.
The hill Surgery team