Lower Stondon Surgery

14/10/2025

Dear Patients,

The surgery will be closed for statutory staff training on Wednesday 15th October from 2:30pm - 6:30pm.

If you require medical assistance during this time please contact 111.

Kind Regards,
Lower Stondon Surgery

08/10/2025

Dear Patients, It's not too late to have your say!

Your views matter

The surgery team and the patient participation group invite you to share your views on the

ADMIN REQUEST part of the TRIAGE SYSTEM

Take the survey online: https://www.surveymonkey.com/r/TP9PLMM

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.

Reply before 31 October 2025

Many thanks to all our patients who have participated in this survey!

Take this survey powered by surveymonkey.com. Create your own surveys for free.

03/10/2025

*****PATIENT NOTICE****

It has come to our attention that some of our patients are having trouble ordering online. It is a technical issue within the system and is out of our control.

If you are experiencing this issue please try one of the following:

If you are using the NHS APP
- Uninstall and reinstall the app

If you are using SystemOnline:
- Delete all cookies and cache data and refresh the page.

If this does not work you can type your medication in the comment box. You can also post paper requests in our post box.
DO NOT CALL THE SURGERY.

We would like to reassure that no medication has been removed from your repeats.

As always prescriptions will take 3 working days to process. This does not include weekends and any request put in after 4pm will not be seen until the next working day.

30/09/2025

Dear Patients,

Our flu clinics will be starting this week on Wednesday, Thursday and Friday. Please park your vehicle on the street if able as parking may be limited. Please do not block any entrances in the event emergency services may need to gain access.

If you struggle with mobility please let the reception team know so the nurses can be informed to come out to you.

Flu clinics will be signposted accordingly.

Kind Regards,
Lower Stondon Surgery

29/09/2025

Your views matter!

The surgery team and the patient participation group invite you to share your views on the

ADMIN REQUEST part of the TRIAGE SYSTEM

Take the survey online: https://www.surveymonkey.com/r/TP9PLMM

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.


Reply before 31 October 2025

Take this survey powered by surveymonkey.com. Create your own surveys for free.

23/09/2025

Dear Patients,

The surgery will be closed for statutory staff training on Thursday 25th September 2:30pm - 6:30pm.

If you require medical assistance during this time please contact 111

Kind Regards,
Lower Stondon Surgery

17/09/2025

Dear Patients, It's not too late to have your say!

Your views matter

The surgery team and the patient participation group invite you to share your views on the ADMIN REQUEST part of the TRIAGE SYSTEM.

Take the survey online using the link provided below.
Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.

Reply before 31 October 2025

Take this survey powered by surveymonkey.com. Create your own surveys for free.

04/09/2025

Dear Patients,

Your views matter

The surgery team and the patient participation group invite you to share your views on the

ADMIN REQUEST part of the TRIAGE SYSTEM

Take the survey online using the link provided below.

Or pick up a printed copy at the surgery, and return your completed questionnaire in the box provided.


Reply before 31 October 2025

Take this survey powered by surveymonkey.com. Create your own surveys for free.

01/09/2025

*ADVANCED NOTICE*

Dear Patients,

A temporary road closure will be in place on Thursday 4th September from 10am - 1pm along Station Road as the Tour of Britain cycling event passes through the area. This temporary closure is for the safety of riders and spectators, and you can find detailed timings for the full route, including the affected sections and times, on the official British Cycling website and the Central Bedfordshire Council website.

Kind Regards,
Lower Stondon Surgery

25/07/2025

Please be aware there is a national telephone line fault that is also affecting our outgoing calls. If you are on BT, EE or 3 our clinicians may not be able to connect the call. If you are expecting a call this afternoon please note this may not be possible and we will rearrange the appointment ASAP.

Any queries should be put through our admin triage form on our website.

Contact us about your request

18/07/2025

Dear patients, our patient triage survey results are now in!

We would like to thank everyone who replied to the triage survey, which focused specifically on the 'I need help with a medical issue' part of our triage system.

This survey was the first patient survey created by the PPG, and we are thrilled by the community engagement: an amazing 172 patients shared their views. Our thanks go to every one of you for your help shaping the future of the surgery.

2 out of 3 respondents are satisfied with the triage system.

9 out of 10 respondents found the triage system easy to find on the website.

9 out of 10 respondents found the information about the surgery turnaround time clear.

9 out of 10 respondents found the form easy to complete.

8 out 10 respondents found the information about confirming the case was not an emergency clear.

What happens next?

While the overall views were positive, the survey highlighted some areas for improvement for both the system and the processes used for the medical triage.

The triage system is provided by Accurx, a third-party supplier to the NHS. The surgery team will now pass the suggestions for improvement mentioned by respondents to Accurx, for us to consider in future system upgrades.
In addition, the surgery team, supported by the PPG, will also review its processes in light of the comments raised by the community.

17/07/2025

Dear Patients,

The surgery will be closed on Tuesday 22nd July between 2:30pm and 6:30pm for statutory staff training.

If you require medical assistance during this time please contact 111.

Kind Regards,
Lower Stondon Surgery