19/02/2026
When you cannot be there in person, knowing how a loved one is really doing can make all the difference.
Families often tell us how reassuring it is to receive updates after visits, see how mum or dad’s day has gone and know they can easily speak to the local team if they need to.
Just as importantly, strong relationships grow over time.
Many families come to see the Care Professionals supporting their loved one as an extension of the family, people who truly know them and notice the small things. That combination of personal connection and clear communication helps everyone feel supported and involved, wherever they are.
To find out how we keep families informed and connected in Tyne Valley, call 1434693700 or visit homeinstead.co.uk/tyne-valley.