09/09/2021
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
Tender and Customer Operations Specialist
Flexibility of working from home and in High Wycombe
You will be part of Tender and Customer care team, Preparing and submitting tender responses on behalf of Cepheid in line with the commercial strategy. Ensuring they are not missed and submitted on time. You will also be work with customer care supporting day to day activities.
Your Responsibilities
Provide support to a specified Sales Region in the closure of commercial agreements for Cepheid – working in line with sales, order management, contracts and legal teams if required
Process all contract requests per policy guidelines, obtaining approvals as necessary.
Work with Sales Team when contracts are due for renewal or expired
Attend relevant sales ops & legal meetings to ensure all non‐standard contracts and pricing issues are addressed appropriately.
Document, incorporate and share information to sales teams regarding contract updates, pricing, promotions, new product launches and related policy changes.
Oversee activities which require special handling to ensure delivery commitments are met, communicates order status, and related items as required.
You will be Responsible for creation and amendment of customer accounts, work with the MDM team. Provide back up to MDM team when required. Customer pricing – ensuring prices are created in SAP, and dealing with annual renewals
Our requirements
We are looking for someone who can demonstrate high commitment in resolving customers issues and responding to enquiries, ensuring a high level of customer satisfaction
SalesForce / SAP or CRM experience
Tenders experience ideally within the NHS
Experience with working within a customer-focused team.
What we offer:
Health Insurance
Life Insurance
Pension Plan
25 annual leaves
Public Holidays (public holidays falling during the weekend are always moved to a later date)
Salary Period number : 12 months
Salary 100% maintained during the first 3 months of sick leave
In UK our pension is divided like this :
7,5% paid by the company
1,5% paid by the employee
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
