Wye Valley Surgery

11/11/2025

It has been a few months since the launch of our new telephone system and a month of our new booking system.

The data is in and last week our average wait time to get through to reception was 1 minute 9 seconds! With the longest wait time being 15 minutes. We are so happy that the changes have allowed the surgery to be more accessible to patients.

We are always open to feedback and suggestions about how we can further improve the practice and this can be done constructively by joining our patient participation group.

22/10/2025

We currently have several staff members of sick with Covid. Please be kind to our team despite delays in responses they are trying their hardest.

02/10/2025

Today we have had 6 patients DNA GP appointments with 4 of those patients booking on the day appointments and then not turning up.

You can either cancel your appointment via your NHS App or call the surgery and leave a voicemail on our automated system for our administrators to pick up so that someone else can get access to care.

02/10/2025

Today we have launched our new total triage model. This means that you now must complete a form to request an appointment. These forms are triaged by a GP, Minor illness nurse & clinical care co-ordinator.

If you are unable to complete the form yourself a receptionist will do it for you.

https://accurx.nhs.uk/patient-initiated/K82030

This is open 7am - 6:30pm as of today.

We hope that those who used it today have found it has improved the service. We would love to hear your feedback via our website or email.

Wye Valley Surgery is moving towards this model to help make sure you’re seen by the right person and the right time.

For more guidance on why we have done this you can look at the Modern General Practice Model - https://www.england.nhs.uk/gp/national-general-practice-improvement-programme/modern-general-practice-model/

Contact us about your request

12/09/2025

If you are worried about losing your home we are here to help.

You may be behind on your rent, being threatened with eviction, struggling with your benefits, living in overcrowded, unsuitable or unsafe accommodation.

We are here for you with our FREE homelessness prevention services:

Call our homelessness helpline on 01494 447699
Open Monday to Friday 10am - 4pm

Visit our Wycombe Support Centre Homelessness Prevention Drop-in
Open: Tuesdays 10am - 12.30pm
Wycombe Homeless Connection, Oakley Hall, 8 Castle Street, High Wycombe, HP13 6RF

Or email us: contact@wyhoc.org.uk

You can find out more here:

https://wyhoc.org.uk/homelessness-prevention

09/09/2025

Please find our Patient newsletter below.

09/09/2025

This data is based on Jan 2025 - August 2025

02/08/2025

22/07/2025

Measles cases are rising in England.

It spreads easily and can cause serious illness, especially in babies, pregnant women and those with weak immune systems.

MMR vaccination is safe and offers lifelong protection. For more info, visit: http://nhs.uk/MMR