The Portmill Surgery

The Portmill Surgery The Portmill Surgery is an NHS GP practice based in Hitchin, Hertfordshire.

The surgery comprises a dedicated team of GP’s, nurses and receptionists as well as a nurse practitioner, pharmacist, physio, midwife and managerial/admin team.

📢 Closed for staff training 📢On Thursday 19th March, we will be closed from 12:30 for staff training. During this time, ...
16/03/2026

📢 Closed for staff training 📢

On Thursday 19th March, we will be closed from 12:30 for staff training. During this time, you will not be able to call us, submit an eConsult online or come into the surgery.

If you need urgent or immediate help during this time, please call 111, 999 or visit A&E.

We apologise for any inconvenience caused and thank you for your understanding!

📢 Our e-Consult system is temporarily unavailable 📢We have been notified that there is a national issue with the e-Consu...
02/02/2026

📢 Our e-Consult system is temporarily unavailable 📢

We have been notified that there is a national issue with the e-Consult system we use. Teams are working to fix this as soon as possible. In the meantime, you may have difficulty submitting an e-Consult.

If you feel your medical query is urgent for today, please call the surgery.

We hope this issue will be resolved shortly and thank you for your patience.

📢 New Appointment System 📢On Friday 2nd January 2026, we are introducing a new appointment booking system. In November, ...
23/12/2025

📢 New Appointment System 📢

On Friday 2nd January 2026, we are introducing a new appointment booking system. In November, we invited our patients to 2 meetings to discuss the upcoming changes. From those meetings, we identified some Frequently Asked Questions that we wanted to share.

To find out even more information along with useful images, please visit
www.portmillhealth.co.uk/total-triage-appointment-system

📢 We are moving to a Total Triage Model 📢On Tuesday 25th November at 5pm and Friday 28th November at 2pm please join us ...
19/11/2025

📢 We are moving to a Total Triage Model 📢

On Tuesday 25th November at 5pm and Friday 28th November at 2pm please join us to hear about our new appointment system that we will be launching on 2nd January 2026.

As part of the new Contract Changes that were introduced on the 1st of October we are required to have online, phone and walk in access during all opening hours. In order to manage this safely we have made the decision to move to an online Total Triage model. This type of model has been introduced successfully in many parts of the country and helps us to ensure patients see the right clinician at the right time more effectively.

We understand that changes to how you make an appointment can cause concern, so we would like to invite you to join our Teams meetings so we can show you how things will work. In time, we will issue further update with further information on
⭐how the new system will work
⭐how to access the surgery
⭐frequently asked questions
for anyone who is unable to attend either of the meetings.

Join the meeting here⤵️

0fdc3dde-1056-4776-b405-9233e4be175a@37c354b2-85b0-47f5-b222-07b48d774ee3" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/0fdc3dde-1056-4776-b405-9233e4be175a@37c354b2-85b0-47f5-b222-07b48d774ee3

Did you know this week is ?High blood pressure often has no symptoms but can lead to serious health issues if left unc...
09/09/2025

Did you know this week is ?

High blood pressure often has no symptoms but can lead to serious health issues if left unchecked. Regular BP checks are a simple way to stay on top of your health and prevent problems before they start.

The NHS has an online blood pressure tool to help you understand what your numbers mean and will give you tips on how to manage your blood pressure.

Search 'NHS blood pressure tool.'

Can't make our Friday Carers' Cafe?Did you know that Carers in Hertfordshire are launching a new carers support group?St...
04/08/2025

Can't make our Friday Carers' Cafe?

Did you know that Carers in Hertfordshire are launching a new carers support group?

Starting today, they will meet on the first Monday of the month (excluding bank holiday) between 1pm-2:30pm at Christchurch, Bedford Road, Hitchin.

See https://www.carersinherts.org.uk/events/events/ for more information.

📢 Free Living Well Taking Control Webinar 📢Living Well Taking Control (LWTC) are hosting a Free Webinar on 1st August 20...
25/07/2025

📢 Free Living Well Taking Control Webinar 📢

Living Well Taking Control (LWTC) are hosting a Free Webinar on 1st August 2025 from 12:00-12:40 to raise awareness of the link between physical activity and type 2 diabetes prevention.

Why is this important?

Early intervention can significantly reduce the likelihood of Type 2 diabetes and its complications, as well as improving long-term health outcomes.

Through this webinar, attendees will:

✔ Learn more about how regular physical activity helps reduce your risk of developing type 2 diabetes, and practical recommendations for daily movement.

✔ Discover the long-term benefits of addressing prediabetes early to prevent progression to type 2 diabetes and other associated health concerns.

✔ More practical tips on lifestyle changes including healthy eating, managing stress, improving sleep and enhancing your environment.

✔ Discover free NHS resources available to support lifestyle changes

Webinar Details:

📅 Date: 1st August 2025 12:00 – 12:40

🔗 Registration Link: https://physical-activity-and-diabetes.eventbrite.com

📢SURGERY UPDATE - WE ARE OPEN📢Portmill Surgery is now open again! 🎉Please be aware that our phone lines may be busier th...
01/07/2025

📢SURGERY UPDATE - WE ARE OPEN📢

Portmill Surgery is now open again! 🎉

Please be aware that our phone lines may be busier than usual.

Thank you again for your patience and understanding!

📢 TEMPORARY SURGERY CLOSURE📢Unfortunately, due to unforeseen circumstances, we have had to close Portmill Surgery this m...
01/07/2025

📢 TEMPORARY SURGERY CLOSURE📢

Unfortunately, due to unforeseen circumstances, we have had to close Portmill Surgery this morning, Tuesday 1st July.

Please do not come to the surgery.

If you had an appointment with a GP, one of our doctors will call you. All other appointments will be rescheduled.

We aim to reopen this afternoon. We apologise for any inconvenience caused!

📢 NHS Cervical Sceening Update📢 Cervical screening is moving from 3...
18/06/2025

📢 NHS Cervical Sceening Update📢
Cervical screening is moving from 3 to 5 year intervals for those aged 24-49 who are at low risk of developing cervical cancer. Anyone who has had a recent history of an HPV positive test, or any changes to cells, may also be followed up more often – even if they are negative on their next test.

This decision is based on strong clinical evidence and recommended by the UK National Screening Committee, bringing England into line with Scotland, Wales and other countries across Europe.

Read the images to find out more.

Stay safe in the sun ☀️ Enjoy the lovely weather, but remember to stay safe in the sun.Below are some key NHS sun safety...
12/05/2025

Stay safe in the sun ☀️

Enjoy the lovely weather, but remember to stay safe in the sun.

Below are some key NHS sun safety tips:

Spend time in the shade when the sun is strongest. In the UK, this is between 11am and 3pm from March to October.

Make sure you:

✅ spend time in the shade between 11am and 3pm
✅ never burn
✅ cover up with suitable clothing and sunglasses
✅ take extra care with children
✅ use at least factor 30 sunscreen

For further information on sunscreen and sun safety visit https://www.nhs.uk/live-well/seasonal-health/sunscreen-and-sun-safety/

Address

Hitchin
SG49TH

Opening Hours

Monday 8am - 6:30pm
Tuesday 7am - 6:30pm
Wednesday 8am - 6:30pm
Thursday 8am - 6:30pm
Friday 7am - 6:30pm

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