Modality East Surrey Medical Practice - Smallfield

20/01/2026

Please be aware that GPs are unable to assess or treat dental conditions. We can only provide pain relief which you can also get from any pharmacy. If you do not have a dentist, you can call 111 who can advise you about accessing emergency dental care: https://www.nhs.uk/nhs-services/dentists/

20/01/2026

Modality East Surrey Medical Practice in December
Here's what we got up to last month....

19/01/2026

This week is Cervical Cancer Prevention week. Taking care of your cervical health is one of the most important things you can do - and we’re here to make it as easy and comfortable as possible.

Cervical screening helps prevent cancer - and you have choices to make the appointment work for you.
Did you know you can:
✔ Ask for a female clinician
✔ Request a quiet or longer appointment
✔ Bring someone with you
✔ Ask for a chaperone
✔ Be added back to the recall list if you previously opted out by mistake

Been invited for cervical screening? Put your health at the top of your to-do list and book your appointment as soon as you can.
More information on the NHS website👉 https://www.nhs.uk/tests-and-treatments/cervical-screening/

19/01/2026

RESOLVED! SYSTEM FAILURE
Please be aware that we are currently experiencing complete system failure. This is currently being investigated as a priority with our local IT team.

Please attend your appointments as planned but be aware there may be some delays.

We appreciate your patience and understanding.

19/12/2025

Modality East Surrey Newsletter - December 2025
Please use the link below to view the latest Modality East Surrey Newsletter.

Modality East Surrey Medical Practice website by Livi

19/12/2025

Christmas Opening Hours & Information

10/12/2025

Our Emergency Department is very busy. Help us help you by only using our Emergency Department (ED) for serious or life-threatening emergencies. For all other urgent health needs, consider these alternatives:

- Your GP
- NHS 111 – online or by phone, available 24/7
- Your local pharmacy – expert advice for several ailments through Pharmacy First https://bit.ly/4duHKcu
- Urgent Treatment Centre at Crawley Hospital
- Minor Injuries Units at Caterham Dene, Horsham Hospital and Queen Victoria Hospital

Choosing the right service helps us keep ED free for those who need it most. Thank you for helping us help you. Find out more https://www.surreyandsussex.nhs.uk/latest-news/important-message

10/12/2025

Modality East Surrey Medical Practice in November
Here's what we got up to last month....

08/12/2025

Modality East Surrey wins General Practice Team of the Year at National Awards

We are honoured to win General Practice Team of the Year at the General Practice Awards on Friday 5th of December.
Our merger created a single, high-performing, efficient practice serving more than 38,000 patients, underpinned by a shared clinical system, a unified digital front door and truly integrated multidisciplinary working. Since August 2024, over 84,000 medical requests have been managed, 92% through digital triage, freeing staff time and improving patient experience.

More than 1,300 appointments remain unused each month, now redirected to proactive care, frequent attender reviews and safer long-term condition management. Our birthday-month recall model, enhanced prescribing safety, daily huddles and strong culture of development have reshaped how we deliver continuity, equity and access. What unites us is a single purpose lived every day: consistent, reliable, compassionate care.

This recognition reflects the dedication of every member of our team and the belief that when we work as one, we can transform what general practice looks like for our patients and our staff.

We also want to celebrate Healthy Horley PCN, of which we are proud to be a part, for being named a finalist for Primary Care Network of the Year. Together, we’re showing what integrated neighbourhood working can achieve.

28/11/2025

Thank you to everyone who joined our virtual patient engagement session on Wednesday.

For those who couldn’t attend, you can watch the recording below.

We loved hearing feedback like:

“It has been informative and a real eye opener. So many services I was unaware of. Looking forward to getting up to speed with it all! Thank you to the entire staff for the wonderful care provided to the community.”

"What an excellent service you provide. General Practice is underfunded yet you are providing a highly efficient service and always trying to improve in response to the feedback given. The introduction of the Rapid Health triage system has given me and my family very quick access to a GP and often more than not, to the GP I usually see. Access to appointments and to the staff, is better than ever."

Your support helps us shape the future of our practices - thank you!

27/11/2025

Our very own Dr Raina explaining why pregnant women are recommended to have the flu vaccine

26/11/2025

Don't forget to join us for our virtual patient engagement session this evening!

📅 Date: Wednesday, 26th November 2025
🕕 Time: 6pm - 7pm
📍 Online – click to join: https://qrco.de/bgSLzx

We’ll share updates on:
- Wayside Merger
- 2025 Reflections (including patient surgery results)
- Our plans for 2026
- Community working
- Meet our team

The session will be led by Dr Vijaykumar, Dr Bangalore, Dr Newbon and Dr Williamson. There will also be opportunities to ask questions and give feedback. We hope to see you there!

The team at Birchwood, Smallfield, Townhill and Wayside would like to invite you to join our virtual patient engagement session, where we will share information on our journey so far, the merger with Wayside Surgery and other new initiatives for the future. There will also be opportunities to ask questions and give us your feedback.

The session will be led by Dr Vijaykumar, Dr Bangalore, Dr Newbon and Dr Williamson, and will be held on Wednesday 26th November 2025 18:00 - 19:00.

To join on the day, please click: https://qrco.de/bgSLzx