18/12/2025
🌟November Highlights at Your Surgery! 🌟
Ever wondered why the team says it’s been busy even when the waiting room looks quiet? Here’s a peek at what really goes on behind the scenes at Acorn Surgery
💙We welcomed 80 new patients to Acorn Surgery
📞Our reception team answered 2349 phone calls
📞The reception team also made 649 call-backs to patients, of which 638 were successful
📨We sent 458 questionnaires, of which 56% responded (thank you!)
🔗We shared 1,269 self booking links, and 56% of patients booked an appointment through them.
💻The Practice reviewed 3,850 online triage forms, of which 436 of our patients used the NHS App, 407 were completed by Reception for patients who had accessibility issues, and 3007 patient used the Practice Website to complete the triage forms.
👩⚕️ The GP and Nurse team completed 11,307 face to face, telephone and online appointments.
🩺The GPs and ANPs:
📝Issued 111 sick notes
💊Issued 1072 prescriptions
🏥Referred 370 patients to secondary care
🔬1674 test results were reviewed and actioned
💉Administered 335 vaccines -thank you to everyone who rolled up their sleeves!
📬Our Document Management team processed 6,633 letters and our secretaries typed 2331 letters.
😔We did have 239 missed appointments — if you can’t make your appointment, please cancel it so we can offer it to someone else who needs care. Every slot counts! 💚
💬We received 364 Friends and Family surveys - 95 % rated us Good or Very Good! 👏
🙌Huge thank you to our amazing team and wonderful patients for helping us care for our community this November! 🙌
