09/09/2025
Ibstock & Barlestone Surgeries are seeking a new member to join our friendly, hardworking and forward-thinking Patient Services Team.
This position is for 37.5 hours per week.
Monday - 8am – 6pm
Tuesday – 8am – 6pm
Wednesday – 7am -5pm
Thursday – Day off
Friday 8am - 5.30pm
Primarily based at Ibstock surgery.
We are a busy teaching and training practice with approximately 12,000 patients. Our innovative multidisciplinary team includes 4 GP Partners, 4 salaried GPs, 2 Emergency Care Practitioners, 3 Nurse Practitioners, 3 Health Care Assistants, 2 Pharmacists, Registrars and a Dispensary team who are all supported by our Patient Services Team.
What we look for in your application:
• Experience in a fast- paced customer service role.
• IT Skills (knowledge of SystmOne would be advantageous, however training is provided)
• Positive and proactive approach to work, with the ability to work under pressure. Ability to abide by strict confidentiality guidelines and legislation and the responsibility this brings.
• Someone who wishes to demonstration initiative and to develop their own skills further with a view to progression.
This is a challenging and rewarding role requiring initiative, intelligence, excellent communication skills, tact and discretion and provides a range of administration duties such as:
• Ensure an effective, professional and efficient service is provided to patients and any other visitors to the practice.
• Booking, cancelling and amending appointments. Including taking basic clinical details and signposting patients.
• Dealing with general enquiries via multiple platforms including but not limited to face to face, email, SMS text message, the clinical system, letter and telephone.
• Adding patient correspondence and coding data onto the clinical system.
Please note this role may require the ability to work at either of the practice’s two sites and move between them at short notice.
How to apply:
If you are interested in the above position, please email your CV, covering letter and your availability for interview to:
Emma Burbank, Practice manager - emma.burbank@nhs.net
Closing date: Friday 19th September 2025
