29/10/2025
IMPORTANT UPDATE: No-Shows and Late Cancellations.
I am incredibly grateful for the support you show Silver Lotus. As a self-employed therapist, your bookings are my entire livelihood. When an appointment is missed, that income is lost, and it also means another client who needed that time slot was turned away.
For my business to remain sustainable and to continue offering the high-quality treatments you all enjoy, I must ensure my schedule is respected.
Although these are few and far between, I have recently experienced a couple of instances of no-shows and very last-minute cancellations due to simple forgetfulness or non-emergency reasons, and I have been very lenient on these people, but I cannot do it anymore.
I fully understand that life happens: sudden illness, family emergencies, or unexpected childcare issues are unavoidable. I will always make allowances for these genuine, last-minute reasons.
However, cancellations made simply because you “don’t feel like it” or missed appointments due to “forgetting”—despite the email and text reminders sent 24 hours and 1 hour before—are simply not acceptable.
I am now taking a firm stance regarding this, unless for a very good reason, any future cancellation or change made with less than 12 hours’ notice, or any missed appointment (No-Show), will be charged a fee equal to 50% of the cost of your scheduled treatment - as it stipulated on the consult form you agree to!
Should a client refuse to pay the mandated late cancellation or no-show fee, they will be banned from booking any future treatments at Silver Lotus.
Charging these fees brings me no pleasure, and it is awkward and time-consuming. However, this is a necessary step to maintain the reliable service you all deserve.
To the vast majority of you who arrive on time, honour your appointments, and graciously support my business—thank you. Your loyalty and understanding allow me to continue loving what I do.