14/11/2025
πΏ Weβre introducing Total Triage at Hama Medical Centre πΏ
From Wednesday 26th November, our practice will be moving to a Total Triage system to help patients get the right care, at the right time, from the right clinician.
Using Rapid Health AI, you can now submit your medical or admin queries online β safely, quickly, and in your own words. The system will guide you through a few simple questions, helping us to understand your needs and ensuring your query reaches the best member of our team.
π₯ What this means for you:
β’ You can contact us online 24/7 via our website.
β’ Your request will be reviewed by our clinical team the same day (during opening hours).
β’ Weβll let you know the most appropriate next step β this might be a call, message, prescription, or appointment.
β’ It helps us prioritise urgent issues and reduce waiting times.
π‘ Why are we doing this?
Demand for GP services are higher than ever, and this new system helps us manage care more efficiently while keeping everyone safe. It supports our team by enabling us to gather key details early β allowing our clinicians to spend more time caring for you.
You will be able to access Rapid Health through our website:
π https://www.hamamedicalcentre.co.uk/
Thank you for your patience and support as we make this change. Together, we can make access to care faster and smoother for everyone. π
Please explore the website to find great health advice and updates!