12/01/2026
Your kind words mean so much ❤️
At Frederick W Paine Funeral Directors, we know how important it is to honour memories with care and compassion. That’s why every message of thanks we receive truly touches our hearts.
We are deeply grateful to the families who place their trust in us during such meaningful moments. Your words remind us what we do what we do.
Rowan at our New Malden branch recently had the opportunity to help reunite ashes which had been in our care for several decades
“Unbelievable Service - How often do you experience service that leaves you speechless?
More than 20 years ago, I helped arrange a funeral for a lady who had no family. She was the long-time companion of my grandfather
Fast forward two decades and Out of the blue we receive a call from Frederick W Paine Funeral Directors (Dignity Funerals Ltd) in New Malden. They explained that they were still holding her ashes and asked what I’d like them to do.
I live in Bristol, some 2.5 hours away. Without hesitation, they offered to courier the ashes to another Dignity funeral home near me
It was exceptional care, decades after the original funeral. They honoured the deceased and supported us in a way that speaks volumes about their values.
Sometimes customer experience can feel transactional but this was human, thoughtful, and unforgettable.
Thank you Dignity Funerals & Frederick W Paine
You’ve set the bar for what true client care looks like”
