Stow and Lauder Health

04/03/2026

Medical Receptionist Post

We are a split site GP Practice in the Scottish Borders looking for a Medical Receptionist 19 hrs/week (over 2 days).
The successful candidate must be flexible to cover holidays and sick leave, sometimes at short notice, and must have a current driving licence and own transport as they will be required to work at both sites. Excellent communication skills are essential as well as the ability to work on your own initiative and as part of a team, meeting the high standards of this friendly GP Practice. Knowledge of general IT systems would be an advantage, but full training will be given. Start date April/May 2026 preferable.

Interested candidates should apply by emailing an application letter and a copy of your CV to the Practice Manager at admin.slh@borders.scot.nhs.uk

Closing date – 21st March, 2026

Summary
As a Medical Receptionist, you will be essential in ensuring smooth operations within a GP surgery. Reporting to the Practice Manager, your role involves managing patient appointments, handling inquiries, and maintaining accurate records. Your core skills in office and administrative tasks will be complemented by strong communication abilities and IT proficiency. A valid driving license is also required for covering both sites. Your experience in a healthcare setting will enhance patient interactions and contribute to a welcoming environment, making you a vital part of our team dedicated to quality patient care.
Responsibilities
• Greet and assist patients as they arrive at the GP surgery, ensuring a welcoming environment.
• Manage appointment scheduling and patient records efficiently using IT systems.
• Communicate effectively with patients and healthcare staff to address inquiries and provide information.
• Maintain confidentiality and adhere to data protection regulations.
• Utilize office and administrative skills to support daily operations and enhance patient experience.
• Hold a valid driving licence to assist with any necessary errands or patient transport.
Job Type: Part-time
Part-time hours: 19 per week
Pay: From £25,731 per year/pro rata
Work Location: In person

22/01/2026

Physical activity is great for our physical and mental health but it can feel difficult to work it into our busy lives.

Our new campaign is all about finding simple ways to add more movement into everyday life - in whatever way works for you.

Whether it's stretching, walking the dog, dancing in the kitchen or trying something new, small steps can make a big difference to your wellbeing.

It’s time to Make Your Move.

13/01/2026

When making an appointment we kindly ask that you inform the receptionist if you need to discuss more than one issue. Time allows one issue per appointment only. This helps with the smooth running of the practice and avoids other patients being seen late. Thank you.

06/01/2026

23/12/2025

We close at 6pm on Christmas Eve and open again on Monday 29th December 8am, then close 6pm Hogmanay and open Monday 5th January 2026 8am.

We wish all patients a Merry Christmas and Happy, Healthy New Year from the team at Stow and Lauder Health

20/12/2025

Cases of flu are high this winter, so if you’re wondering whether it’s just a cold or you’re floored with flu here’s what to do.

Most symptoms can be safely managed at home. Rest, drink plenty of fluids, and use paracetamol or ibuprofen to ease aches and fever. Your pharmacist can advise on cold and flu remedies.

Antibiotics won’t help with colds and flu as they are viruses – time and self-care are best.

To stop the spread:
💉 get your flu vaccination if you are eligible
🧼 wash your hands regularly
😷 cover coughs and sneezes

Remember you can access trusted advice and symptom checkers by visiting NHS inform - LINK IN COMMENTS!

11/12/2025

MISSED APPOINTMENTS Nov 2025

GP/ANP/PN - 4 hrs 20 mins
CTAC (Phlebotomy) - 4 hrs

Please remember and cancel an appointment if you no longer need it.

03/12/2025

Battling the flu? 🤧 Here are some top tips from NHS inform to help you feel better and stop the flu from spreading:

TREATING FLU

🔹 Rest and Sleep: Give your body the time it needs to recover.
🔹 Stay Hydrated: Drink plenty of water to keep yourself hydrated.
🔹 Medication: Take paracetamol or ibuprofen to reduce fever and ease aches and pains.

The symptoms of flu usually develop 1 to 3 days after becoming infected, and most people will feel better within a week.

PREVENTING THE SPREAD

🔹 Good Hygiene: Wash your hands often with warm water and soap.
🔹 Cover Up: Use a tissue or your elbow to cover your mouth and nose when you cough or sneeze.
🔹 Get Rid: Bin used tissues as soon as possible.
🔹 Stay Home: If you have a high temperature or feel unwell, stay at home to avoid spreading the flu to others.
🔹 Clean Surfaces: regularly disinfect places like your computer keyboard, telephone and door handles.

Remember flu is spread by germs from coughs and sneezes, which can live on hands and surfaces for 24 hours. Follow our hygiene tips above to prevent the virus from spreading further!

30/11/2025

🗓️ Be prepared this winter by remembering to get ready for the upcoming public holidays.

👩‍⚕️ Most Borders health centres, GP practices, community pharmacies and public dental services will be closed for the public holidays on 25 & 26 Dec and 1 & 2 of Jan.

💊 Remember to check your repeat prescription and order only what you need – ideally up to 10 working days in advance.

🩺 Please use our services wisely by seeking the

🩹 Stock up on common over-the-counter medications so that you are ready to deal with any common seasonal illnesses such as coughs, indigestion or dehydration from sickness and diarrhoea.

👉 www.nhsborders.scot.nhs.uk/patients-and-visitors/latest-news/2025/november/27/plan-ahead-for-public-holidays-over-the-festive-period-to-help-us-keep-healthcare-moving-this-winter/

19/11/2025

19/11/2025

It’s World COPD Day.

Colder weather can cause breathing problems if you have chronic obstructive pulmonary disease (COPD).

Make sure you know how to look after yourself or someone else living with COPD.

➡️ https://nhs.uk/conditions/chronic-obstructive-pulmonary-disease-copd/