Stow and Lauder Health

29/10/2025

Medical Receptionist Post

We are a split site GP Practice in the Scottish Borders looking for a Medical Receptionist 19 hrs/week (over 2 days).

The successful candidate must be flexible to cover holidays and sick leave, sometimes at short notice, and must have a current driving licence and own transport as they will be required to work at both sites. Excellent communication skills are essential as well as the ability to work on your own initiative and as part of a team, meeting the high standards of this friendly GP Practice. Knowledge of general IT systems would be an advantage, but full training will be given.
Start date December 2025/ January 2026 preferable.

Interested candidates should apply by sending in an application letter and a copy of your CV to the Practice Manager, Stow & Lauder Health, Crofts Road, Lauder, TD2 6QJ or by email to aileen.monaghan@borders.scot.nhs.uk

Closing date – 14th November 2025


Summary
As a Medical Receptionist, you will be essential in ensuring smooth operations within a GP surgery. Reporting to the Practice Manager, your role involves managing patient appointments, handling inquiries, and maintaining accurate records. Your core skills in office and administrative tasks will be complemented by strong communication abilities and IT proficiency. A valid driving license is also required for covering both sites. Your experience in a healthcare setting will enhance patient interactions and contribute to a welcoming environment, making you a vital part of our team dedicated to quality patient care.
Responsibilities
Greet and assist patients as they arrive at the GP surgery, ensuring a welcoming environment.
Manage appointment scheduling and patient records efficiently using IT systems.
Communicate effectively with patients and healthcare staff to address inquiries and provide information.
Maintain confidentiality and adhere to data protection regulations.
Utilize office and administrative skills to support daily operations and enhance patient experience.

28/10/2025

Community Treatment and Care (CTAC) services have been launched in the Borders as part of our Primary Care Improvement Plan.

This new service is designed to provide faster access, reduce pressure on GP practices and make better use of local healthcare resources.

The most noticeable change for patients will be how they book appointments for these services. Patients will be asked to contact our dedicated Telephone Booking Hub or visit a Health Board Reception desk in their local health centre, instead of their GP practice reception, to schedule CTAC appointments when they have been advised by a healthcare professional that they need one.

CTAC services include the following routine treatments delivered by nurses and healthcare assistants, previously known as treatment room services:

• Blood tests
• Removal of sutures or staples after operations or injuries
• Wound care, including leg ulcers and post-surgical wounds
• Ear irrigation
• Injections
• Routine checks such as blood pressure monitoring or blood tests before annual reviews
• Other routine tests or services

Gareth Clinkscale, Director of Urgent Care, Community Services and Mental Health at NHS Borders said: “The introduction of Community Treatment and Care (CTAC) services is a key milestone in our ongoing work to improve access and streamline healthcare here in the Borders. It reflects our commitment to delivering person-centred care, in your local community.”

More information can be found on our website: www.nhsborders.scot.nhs.uk/ctac

28/10/2025

From October to March we can’t make enough vitamin D from sunlight, so to keep bones and muscles healthy, it’s best to take a daily 10 microgram supplement of vitamin D. You can get vitamin D from most pharmacies and retailers.

➡️ https://www.nhs.uk/conditions/vitamins-and-minerals/vitamin-d/

22/10/2025

MISSED APPOINTMENTS Sept 2025

GP/ANP = 6hr 50 mins
Practice Nurse = 2hr 25 mins
Phlebotomy = 4 hrs 30 mins

Total of 13 hrs 45 mins of time where someone else could have been appointed.

Please remember and cancel an appointment if it is no longer required.

16/10/2025

18/09/2025

We currently require two Domestic Assistant/Porters to join an excellent team of staff at Stow Health Centre, Stow.
Details below

The successful candidates to will be required to work Monday to Friday 16:30-19:00 or 17:00 to 19:00 to provide a cleaning service and portering duties if required.

08/09/2025

MISSED APPOINTMENTS - AUGUST

GP/ANP = 7hrs 10 mins
Practice Nurse= 1hr 45mins
Phlebotomy = 4hrs 30mins

TOTAL = 13hrs 25 mins of WASTED time

Please remember to cancel an appointment if no longer required 🙏

03/09/2025

Stow Health Centre will be closed on Thursday 4th Sept from 1pm. Apologies for any inconvenience.For urgent assistance please contact Lauder Heath Centre.

28/08/2025

🗓️ Here are this month's free RNID drop-in sessions in the Borders.

These sessions are a valuable opportunity for people to:
• Access information about hearing loss and tinnitus
• Have their NHS hearing aids maintained (recommended every 4–6 months)
• Receive a quick hearing check (for anyone aged 18+ who hasn’t already been diagnosed with hearing loss)
• Find out about other services and support in the area

👉 www.rnid.org.uk for more details.

27/08/2025

Over the next few months Stow and Lauder Health will be hosting some 6th year medical students (nearly doctors). Please do make them welcome!
If you attend the practice, you may be asked if you would see a medical student before you are seen by the GP. This is voluntary but is extremely helpful for their learning.

21/08/2025

Prescriptions cost NHS Borders over £30m a year.

When medicines are over-ordered or go unused, the money we spend on them is lost.

That money could be better spent caring for you and your loved ones when you need us most.

Play your part by only ordering the medicines you need, when you need them.