10/02/2026
🚩I need to address something important.
Last-minute cancellations and no-shows are becoming a real issue, and today was the tipping point.
While I understand that life happens, I can no longer absorb the financial impact of peoples disorganisation or forgetting appointments.
When an appointment is cancelled at short notice, I don’t have the opportunity to fill that slot. This results in lost treatment opportunities for other clients, lost income and time I cannot recover. Even if someone doesn’t turn up, I still have business costs to cover — rent, utilities, equipment, insurance, subscriptions etc.
This isn’t just “an appointment”. It’s my business, my livelihood, and the time I specifically set aside for you. I show up fully for my clients- physically and emotionally. I put my all into helping people recover, feel better, stronger and move forward. I listen, I support, I care. I’m often more than a Sports Therapist, and to have that time treated as disposable is honestly disheartening and disrespectful.
Our clinic has been extremely busy since the start of the year, working as hard as we can to fit everyone in. So please check your appointment/ times, write them down, double check with me if you’re unsure. If this continues I will have to turn people down for further appointments as it’s unfair on those that are on the waiting list!
Going forward, this policy will be strictly enforced:
➡️ Any appointment cancelled with less than 24 hours’ notice will be charged in full.
This is not about being unreasonable — it’s about protecting my business so I can continue delivering a high standard of care.
Thank you to those of you who respect my time and value my work🥰
Lots of love- Body Harmony💚
