03/10/2025
As you may be aware, we have recently undergone a change in booking system that means our receptionists are no longer able to book patients in with a GP directly; each patient must complete a form via Anima in order to receive a GP appointment.
Please note that forms requesting a GP appointment via Anima will be aimed to be actioned on the same day if possible. Currently, we are aiming to offer exclusively same day appointments for both urgent and routine requests. This means we do not have the option to make pre-bookable appointments at this point in time.
We request that patients only send forms on a day that you would be available to attend the practice. All forms requesting a GP appointment will receive a follow up phone call. If your form is submitted later in the day, the call you receive may come the next morning. If contact has been attempted multiple times with no response, your case may be closed.
This is only the case for GP appointments, appointment bookings for nurses, health care assistants and physiotherapists have remained the same.
To access Anima, you can go to our website: https://www.irelandwoodandnewcroft.co.uk/ and click on the purple 'Submit now' button or button below that is titled 'Medical/Admin Request Form'. You do not need access to the NHSApp to use this service.
Welcome to Ireland Wood Surgery & New Croft Surgery Online Services Anima – Total Triage Anima – Total Triage – Changes to how you book appointments Out of Hours and Emergencies 111 is the NHS non…
