03/09/2019
Dear GFG and more importantly natural undertaking. Thank god we are not the only independent funeral director wondering what is the FSCSR and where does it get its legitimacy from. I too find it incredible that the main parties on the group are those companies who still refuse to be open and transparent about their pricing to the public, funeral partners, coop, dignity. Also if it is not a government authorised/ created body what power / rite does it have to sit in judgement on independent funeral directors.
It was interesting reading the piece from Mr Shand Smith`s interview in the SAIF magazine.
"What action will make the single biggest difference to consumers’ experience?
For me, there are three key outcomes.
Firstly, an agreed set of standards across the sector. (Those of us who are in the NAFD or SAIF have a set of inspected standards already.)
Secondly, to get the message out there and make sure consumers know which funeral directors are operating to those agreed standards. ( Again those funeral directors displaying SAIF and NAFD logo assure the clients of this)
Lastly, greater transparency in terms of pricing and service information – make sure consumers know what to expect and are able to compare properly." ( Ironically the main parties on the steering groups still refuse to display their full pricing structures on any of the websites they provide.).
Why have the National funeral providers, suddenly become interested in openness and transparency. What do they have to fear from the outcome of the properly appointed CMA investigation.
As today's meeting of the Funeral Service Consumer Standards Review Working Group B (the Transparency Working Group) gets underway, we are delighted to share the thoughts of another respondent to the invitation to comment issued by the FSCSR on the Friday before the Bank Holiday weekend. Today's con...