08/11/2025
A patient recently got in touch with Robert Gordon (our co-founder) to give him some feedback on the service she receives from our team in Donaghadee.
"I feel compelled to write to you as the owner of Gordons Chemist. I moved from London to live in Donaghadee a few years ago, and I'm at that age where I have started taking some medications.
"I am overwhelmed, absolutely delighted, and impressed by the staff in Gordons Chemists in Donaghadee.
"I have been consistently impressed by their commitment to the community, which goes far beyond typical pharmaceutical services. The staff not only ensures the physical safety of their customers through their professional duties but also provides invaluable emotional support, making the chemist a true "hub" for our community.
"The team's friendly and welcoming attitude makes the store a place where people feel comfortable seeking advice, not just filling prescriptions. Their positive energy is contagious and genuinely brightens the day.
"The dedication and compassion displayed by your team are invaluable assets to our local community. Their efforts not only help keep the community safe and healthy but also create a genuine sense of care and connection that is greatly appreciated.
"Thank you for leading such an exceptional team and for cultivating an environment that supports this level of service. I hope this recognition can be shared with all staff members, as they truly deserve it, and they need to know how much their hard work is appreciated."
We're over the moon to have received this feedback! And while it specifically mentions our team in Donaghadee, we know that across all of our branches we're extremely fortunate to have dedicated, welcoming, professional members of staff. Our people make Gordons Chemists what it is, and we're incredibly proud of they way they serve our communities.
