Fairfield Surgery, Llanelli

04/12/2025

PSA for patients:

We would like to make patients aware that we have sent out texts this afternoon to a selected group of patients.

This text contains a questionnaire via a Microsoft Office ‘Forms’ link for patients who have recently been seen at the surgery and we are collecting information regarding their experience in the surgery.

Many thanks,

Fairfield Surgery

20/11/2025

For patients using Delta Wellbeing services

⚠️ Scam alert

We’ve been informed of a company that is contacting people and claiming to be linked to Delta Wellbeing. They are saying the lifeline equipment needs upgrading and are asking for payment.

This is not us.

We would never ask for personal details or bank information over the phone.
Please be vigilant. If you suspect that you have been a victim of a scam, please report it to your local trading standards team, who can provide you with the necessary support.

If you live in Carmarthenshire, Carmarthenshire County Council provides free TrueCall nuisance call blockers to help protect residents from telephone scams 👉🏻 https://tinyurl.com/mukswy5m

If you have any queries regarding your lifeline, please call us on 0300 333 2222.

29/08/2025

There is a fault with the telephone cables outside the surgery. Our lines are affected. Please be patient whilst our telephone provider is looking into it. Thank you

12/08/2025

There is a national issue with the computer systems this morning. It is being looked at as a matter of urgency but it appears we will be without computer access for this morning at least. Please be patient with us during this time. Thank you

19/06/2025

NHS Wales empowers public with free diabetes prevention and management apps.

Three new apps are now available across Wales to help prevent type 2 diabetes and support people living with the condition ,complementing the successful face-to-face programme already helping over 10,000 people.

As part of the Tackling Diabetes Together Programme, the apps offer personalised tools, expert advice, and peer support, and all free to access.

Read more: https://phw.nhs.wales/news/nhs-wales-empowers-public-with-free-diabetes-prevention-and-management-apps/

11/03/2025

NEW CLINICAL IT SYSTEM 🗓️

We would like to inform our patients that we will be transitioning to a new clinical IT system between Thursday 13th March until Monday 24th March 2025. During this period, we anticipate some temporary disruption to our usual services as we upgrade the system. Please be assured that we have taken significant steps to minimise any impact, but there will be a reduction in our ability to process certain tasks efficiently due to a limited number of computers available.

What does this mean for you?
• Reduced availability of computers: The upgrade process will require a temporary reduction in available computers, which could lead to slower processing times or delays in certain services.
• Prioritisation of tasks: We will be prioritising critical cases and essential functions only during this time. Non-urgent matters will experience delays.
• Communication channels: While the IT system is being upgraded, please expect longer response times to any non-urgent queries or requests.

How we’re preparing:
• We have trained our team to ensure that vital services continue without interruption.
• Temporary manual processes will be in place to handle urgent matters where necessary.
• We will do our best to keep you informed of any major developments or changes in the schedule.

We apologise for any inconvenience this may cause and appreciate your understanding and cooperation.

We are excited about the improvements the new system will bring and are committed to ensuring a smooth transition with as little disruption as possible.

03/03/2025

My Health Online will no longer be available from today 03/03/2025. Please register with the NHS Wales App as prescription services will only be available via this app after today. Thank you

16/12/2024

06/12/2024