16/11/2025
Nurses and other non-GP staff spending 42 minutes a week on access changes
Non-GP clinical staff including nurses and pharmacists are spending an average of 42 minutes a week implementing new online access changes, a survey has suggested.
Projected out to the entire non-GP clinical staff full-time equivalent (FTE) workforce in England (34,255), this equates to more than 145,000 10-minute appointment slots being lost each week.
Non-GP clinical staff including nurses and pharmacists are spending an average of 42 minutes a week implementing new online access changes