19/12/2025
Thank you
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Another review has landed, and this one truly means something to us.
At Smile Solutions, the moments we take the greatest pride in are not the easy ones. They are the moments when someone is in genuine distress, in pain, anxious, overwhelmed, and simply needs help. Anyone can see a patient when it is convenient, during normal hours, when there is a free slot and everything runs on time. The real test of values is who is willing to stay late, reopen a closed practice, come in on a weekend, a Sunday, a bank holiday or a public holiday, and treat someone who is desperate for care.
Often these patients are not registered with us. They may never have met us before. Yet in that moment, none of that matters. What matters is treating another human being with dignity, compassion and urgency, knowing that one day the roles could be reversed and we would hope someone would do the same for us.
That is why reviews like this carry so much weight. When someone takes the time, after being cared for in their hour of need, to go onto social media and share a kind word, it tells us that what we stand for truly lands where it matters.
Thank you to our entire team, who repeatedly support these decisions, often at the expense of their own time, their family plans, and their personal commitments. Dentistry at this level is never just about teeth. It is about humanity, responsibility, and showing up when it really counts.