19/12/2025
Our UK-wide advice and information helpline will close at 2pm on Christmas Eve (24 December) and reopen at 9.30am on Friday 2 January 2026.
While we’re closed, our emails, web forms, live chat and social media pages will be unmoderated. We’ll respond as soon as we can once we reopen.
You can still find advice on our website at any time, and Charlie the chatbot is available 24/7 to help you find information.
Find out where you can access support this festive period here 👇
Contact's helpline will close at 2pm on Christmas Eve, Wednesday 24 December and will re-open at 9.30am on Friday 2 January 2026.