Luton and Dunstable University Hospital

Luton and Dunstable University Hospital Luton and Dunstable University Hospital is part of Bedfordshire Hospitals NHS Foundation Trust. Frequently Asked Questions

1. How is the site managed?

This is the official page for Luton and Dunstable University Hospital. You can also visit our website at www.bedfordshirehospitals.nhs.uk

Please note that this site is not monitored 24 hours a day and that cannot be used to give medical advice. In a medical emergency you should dial 999 and for non-urgent medical advice you should dial 111. This site does not have a dedicated team to ser

vice the enquiries made through it. The staff who post the responses are doing so in addition to their main roles.


2. What can I post on the site? Please remember that Facebook is a public forum and is not the appropriate place for us to discuss specific cases or complaints. In such cases we may message you directly to inform you on how best to resolve your issue. Whilst we encourage healthy debate and appreciate that our users will have opinions on current events, we ask everyone to remember that this site has a large and diverse user base, so please be respectful when making your comments. Our Patient Advice and Liaison Service (PALS) is our dedicated department that deals with these enquiries and can be contacted via email at PALS@ldh.nhs.uk


3. What is your deletion policy? Bedfordshire Hospitals NHS Foundation Trust will remove any comments that are considered to be:

- Offensive
- Abusive
- Threatening
- Deliberately insensitive or inflammatory
- Contain links

We may remove posts that have no connection to the Trust as this site is for local healthcare information. It is inappropriate for us to comment on or host debates about actions being undertaken by other Trusts, other professional bodies or other countries. Where possible we will try to inform a user that their post has been deleted and offer an explanation as to why. However, as this site is not run by a dedicated team, we may not always be able to do this.


4. Why do you mention the names of some patients? Patients that we name in our articles and posts have agreed and signed to do so. Each patient fills out a consent form which must be signed by them and authorised by a responsible clinician if appropriate.


5. How can I contact you if I don’t want to post my questions on here? You can contact the communications team via email at Communications@bedsft.nhs.uk. Again please note that emails are not monitored 24 hours a day cannot be used to give medical advice. Alternatively, you can contact our PALS team (patient advice and liaison service) via email at PALS@ldh.nhs.uk.


6. Key information and advice

You can find out more about our hospital at www.bedfordshirehospitals.nhs.uk

Terms

Posts which do not comply with our Facebook terms or are offensive, discriminatory or accusatory will be deleted immediately. Bedfordshire Hospitals is not responsible for content posted up by members of the public or external companies. Our acceptance of their profile is not an endorsement of the content.

For and , we are shining a light on our unsung administrative heroes. Sodiq is Service Manager for the L&D Acute and ...
24/04/2026

For and , we are shining a light on our unsung administrative heroes. Sodiq is Service Manager for the L&D Acute and Emergency Medicine team, and shares how his role improves the hospital experience for our patients:

“In my role I ensure our departments run safely and efficiently. Much of this work happens behind the scenes, but its impact is felt directly by our patients: every smooth admission, every reduced wait, every well-supported team is a reflection of strong administrative foundations.

“This role has shown me just how essential admin and management staff are to the Trust. We are the link between strategy and frontline care, keep services moving when pressures rise, and help turn challenges into improvements.

“I am incredibly proud of the work we do and even prouder of the people who make it possible; it’s a privilege to support colleagues who give so much, and to know that our contribution helps create safer, more responsive care for our communities.”

For and , we are shining a light on our unsung administrative heroes. Sue, our L&D Outpatient Assistant Service Manag...
23/04/2026

For and , we are shining a light on our unsung administrative heroes. Sue, our L&D Outpatient Assistant Service Manager, explains the importance of administrative Outpatients:

“I have worked within the Trust for nearly 23 years, joining the Outpatient team as an Assistant Service Manager (ASM) in April 2024 seeking a new challenge to broaden my knowledge and experience.

“My responsibilities as ASM include supporting the day-to-day management and running of Outpatients, facilitating development of new procedures and processes, ensuring national, regional, and Trust guidance is actioned, budgetary and resource management, liaising with internal and external colleagues, and monitoring clinic capacity to ensure space is fully utilised.

“I am proud to contribute to the positive difference we make in patients’ lives alongside excellent colleagues, and take pride in delivering a high-quality service to the best of my ability.”

For and , we are shining a light on our unsung administrative heroes. Laila, Fundraising and Engagement Officer, spea...
23/04/2026

For and , we are shining a light on our unsung administrative heroes. Laila, Fundraising and Engagement Officer, speaks on her work in the Trust Charity team:

“My interest in the charity sector started through fundraising and travelling abroad on volunteer trips, which led me to realise I wanted a career where I could make a meaningful difference and support others.

“The funds we raise help provide things like specialist equipment, improve ward environments, and add comforts for patients and families, so it’s really nice to know the work we do has a real, practical impact.

“I work closely with donors, supporters, and the wider community, building relationships and delivering events that raise both awareness and vital funds for our hospitals. I enjoy that no two days are the same, and each project plays a key role in supporting patient care and improving facilities across the Trust."

Happy to those who are celebrating!St George is the Patron Saint of England, a soldier in the Roman Army who was sente...
23/04/2026

Happy to those who are celebrating!

St George is the Patron Saint of England, a soldier in the Roman Army who was sentenced to death for refusing to recant his Christian faith.

For and , we are shining a light on our unsung administrative heroes. Daisy shares her message as Personal Assistant ...
22/04/2026

For and , we are shining a light on our unsung administrative heroes. Daisy shares her message as Personal Assistant to the Head of Operations and Deputy Director of Quality at the L&D:

“I joined the Trust in 2019, starting as a Business Administration Apprentice in Outpatients, progressing to a Medical Secretary role in Neurology, then moving into my current position. I provide administration for operations, quality, governance, bed management, and medical equipment, ensuring information is accurate, accessible, and up-to-date. This lets my clinical colleagues make informed decisions for patient safety and service quality.

“Alongside this, I organise discharge events, training, and team-building days, to make sure staff are using best practice and working well together.

“Working in this role, and as part of the Trust, I have grown both professionally and personally. I am proud to play a part in supporting my colleagues and contributing to positive patients outcomes.”

takes place on 22 April each year, on the anniversary of Stephen’s death, as a national moment of reflection and a cal...
22/04/2026

takes place on 22 April each year, on the anniversary of Stephen’s death, as a national moment of reflection and a call to action.

, and Stephen's story is a reminder to us all to live by the virtues we preach. In our hospitals, that means living by our Anti-Racism & Incivility Charter, providing a clear, public commitment to identifying, challenging, and dismantling racism within our hospitals.

Find out the Charter on our website: https://www.bedfordshirehospitals.nhs.uk/corporate-information/anti-racism-incivility-charter/
Learn more about Stephen Lawrence on the Stephen Lawrence Day Foundation: https://stephenlawrenceday.org/

For and , we are shining a light on our unsung administrative heroes. Today we hear from Eunice, Medical Secretary in...
21/04/2026

For and , we are shining a light on our unsung administrative heroes. Today we hear from Eunice, Medical Secretary in the L&D Respiratory department:

“From the moment a patient steps into hospital, ‘it all begins with administration’- from their registration, referral, and then their appointment.

“I joined the team in 2008 as a part-time Secretary and have never looked back. The challenges have made me stronger and more determined not to give up, thanks be to God.

“My job provides vital secretarial/administrative support to the Respiratory team, and is the primary point of contact between them and our patients. Always at the heart of this is ensuring patient care is both safe and efficient.

“Every day is different and anyone who says admin is boring, cannot be doing it right. I am proud of my role as a Medical Secretary. It is always satisfying when patients call back to show their appreciation for the treatment they have received.”

This , visit our hospitals to meet our multiple sclerosis (MS) team and external guests at their information stall.This...
20/04/2026

This , visit our hospitals to meet our multiple sclerosis (MS) team and external guests at their information stall.

This will give everyone the opportunity to speak with experts, learn about MS, and get advice. The Luton stall is taking place on Thursday 23 April, at the L&D Chiltern Restaurant.

Our team care for over 1,000 MS patients in Bedfordshire. If you are living with MS, or supporting someone with the condition, please speak with the team at the MS Awareness Week stall.

For and , we are shining a light on some of our unsung administrative heroes. First we have Courtney, cross-site Enga...
20/04/2026

For and , we are shining a light on some of our unsung administrative heroes. First we have Courtney, cross-site Engagement Officer for the Bedfordshire, Luton and Milton Keynes (BLMK) Diabetic Eye Screening Programme (DESP):

“I joined the team in May 2024 to raise awareness about the importance of attending regular diabetic eye screening, as an essential part of diabetes management and preventing vision loss caused by Diabetic Retinopathy.

“I encourage our patients to use the screening services, and support where needed. I have also implemented a Health Equity Plan to ensure that our services are accessible, and responsive to the diverse needs of our community. As a result of this, we have opened up new clinics in areas of need, and we are working to develop stronger partnerships with local GP surgeries.

“Working as part of the DESP has educated me in the complexities of diabetic care, and I am honoured to work with such an amazing team of dedicated people.”

This week, members of our Neurology team and external guests held a information stall to inform visitors, patients, an...
18/04/2026

This week, members of our Neurology team and external guests held a information stall to inform visitors, patients, and staff about Parkinson's disease.

The team shared conversations and resources with people living with Parkinson's and the loved ones of those who do. They also discussed the work at the Trust to achieve better ethnic representation in healthcare research, to provide the best healthcare for our diversity community, and raised awareness about the condition.

To learn more about how the team can help, please visit the website: https://www.bedfordshirehospitals.nhs.uk/our-services/neurology/

We are currently looking into how we receive and act upon feedback to drive improvement across our Trust. Join other pat...
17/04/2026

We are currently looking into how we receive and act upon feedback to drive improvement across our Trust.
Join other patients, families, staff, volunteers and governors at a special Patient Experience/ Improvement workshop. We’d love your help;

-Building a shared understanding of how patient feedback is currently used
-Share your honest experience about what works and what doesn’t
-Help us identify gaps in acting upon your feedback
-Explore together what ‘better’ would look like

Dr Tammy Angel says; “We really want to understand what matter most to the people we serve and how to improve their experience of our services. This workshop starts this conversation and starts to shape ‘what is the best way’ to ensure that our patients co-produce improvements with us, whether that is clinical pathways, ward experience or the feedback process itself’. Only by truly listening to our patients voices will we be able to deliver continuous quality improvement we all aspire to”

This workshop has limited spaces, and will be held in Flitwick on 30 April. If you are interested in attending and would like to learn more please email improvement@bedsft.nhs.uk

As part of , we hear from Colorectal and Upper GI Specialist Cancer Support Worker Noreen: “I work closely with our ded...
16/04/2026

As part of , we hear from Colorectal and Upper GI Specialist Cancer Support Worker Noreen:

“I work closely with our dedicated Colorectal Nursing team, coordinating and monitoring our patients to ensure that each person’s needs and concerns are addressed promptly and compassionately. I also facilitate referrals when required, helping to provide a seamless and supportive care experience throughout their patient journey.

“It is important to know the key symptoms of bowel cancer:
• Persistent bleeding or blood in your poo
• Diarrhoea, constipation, or more bowel movements
• Persistent discomfort, cramping, or bloating, especially if worse after eating
• Unexplained weight loss
• Feeling unusually tired, lightheaded, or short of breath

“If you experience any of these for over three weeks, please seek medical advice. Early consultation can make a significant difference in diagnosis and treatment outcomes.”

Address

Lewsey Road
Luton
LU40DZ

Website

Alerts

Be the first to know and let us send you an email when Luton and Dunstable University Hospital posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Practice

Send a message to Luton and Dunstable University Hospital:

Shortcuts

Share

Category