Yalding Surgery

11/12/2025

📢 Patient Notice – Medication Collection
We are seeing a large amount of uncollected medication on our shelves. To help us manage this and ensure patients receive their prescriptions promptly, please note the following:

💊 Medication Collection💊

1. If it has been 5 working days since you placed your order, please come and collect your medication.

2. Working days do not include weekends or bank holidays.

3. If your request was submitted after 1pm, please allow an extra day before collection.

📱Text Message Notifications 📱

- We understand that many text messages are not being received. We believe this is due to poor signal in the village.

- Some patients are assuming their medication is not ready because they have not received a text.

Please be assured: if you have submitted a request, your medication will be ready after 5 working days, regardless of whether you receive a text message.

Please remember that medication requests are NOT automatic – you must put in a request before collection.

✅ To avoid delays and ensure smooth service, please collect your medication promptly after the 5‑day period.

Thank you for your cooperation and understanding.

Prescriptions

24/11/2025

🌟 Meet the Team Monday is back! 🌟

We had to take a short break, but over the next few weeks we’ll be introducing more of our wonderful staff so you can get to know the people behind the scenes.

This week, say hello to Kayley, one of our amazing GP receptionists. Kayley joined us around 2 months ago and has already become such a valued part of the team.

💬 What’s your favourite thing about working in a GP surgery?
“I really enjoy meeting new people every day and being part of such a fast‑paced environment. No two days are ever the same, and I love learning new skills, and you get to learn many here”

🎶 What’s your favourite music to listen to?
“I’m happiest when I can sing along! I love soppy ballads, karaoke nights, and everything from Mariah Carey to country music”

☕ How do you unwind after a busy day in the surgery?
“Spending time with my horse, Brogue, and treating myself to a caramel latte.”

🍪 Fun fact about you?
“I’m a really good baker! Cheesecakes and cookies are my specialties, and I love sharing them with friends and family.”

💙 Why do you want to work in healthcare?
“I’ve always been a caring person, and helping others genuinely makes me feel fulfilled. Before joining the surgery, I worked in community care for 17 years, so supporting people has always been at the heart of what I do.”

✨ We’re so lucky to have Kayley’s caring nature, energy, and talents on our team. Next time you’re at reception, don’t forget to say hi to Kayley! 👋

05/11/2025

*Advance Notice of Closure* The Surgery will be closed tomorrow, Thursday 6th November, from 1pm for staff training. For urgent matters, please call 111 or 999 as appropriate.

03/11/2025

🧔‍♂️ Movember is here — and Yalding Surgery is proud to support men’s health.

This month, we’re encouraging our patients to take action for their health and wellbeing. Movember isn’t just about growing a moustache — it’s about raising awareness for prostate cancer, testicular cancer, and men’s mental health.

💙 What you can do this Movember:

- Book your routine check-up with us
- Talk openly about mental health — we’re here to listen
- Know the signs of prostate and testicular cancer
- Support the men in your life with a simple check-in

📍 Local and national support is available:

Andy’s Man Club – free peer-to-peer support groups for men across the UK: https://andysmanclub.co.uk/

Men Who Talk – open online forums for men to share and support each other: https://menwhotalk.org/

Mind – mental health support and resources: https://www.mind.org.uk/

Porchlight Kent – free local support for anxiety, depression, and more: https://www.porchlight.org.uk/

Let’s change the face of men’s health — together 💪
https://uk.movember.com/

Unite to take on mental health, su***de, prostate cancer and testicular cancer.

23/10/2025

Due to staff shortages Dispensary will be open 9am-5pm Friday 24th October. Anyone wishing to collect their medication before the weekend needs to arrive before 5pm. We apologise for any inconvenience this may cause and thank you for your continued support and understanding.

21/10/2025

🚨 Prescription Update – Please Read 🚨

We’re still experiencing system issues that are causing delays with prescriptions. We know this is frustrating, and we’re so sorry for the inconvenience. Our team is working incredibly hard to get your medications out as quickly—but most importantly, as safely—as possible.

⏳ We’re currently working to a 5 working day turnaround.

📅 If you send your request after 1pm the 5 working days start from the next day. Bank Holidays and Weekends are not working days so do not get included.

❌ Please don’t come in before the 5 days—your prescription won’t be ready.

⚠️ Some prescriptions are still being lost in the system. If this happens to yours, we’re doing everything we can to fix it quickly.

📌 Please remember: prescription requests are NOT automatic. You must request them each time—whether by:
- Ticking the boxes and handing in your repeat slip when you collect
- Using the NHS App
- Dropping your request into the repeat box outside our front door

💡 Need it faster? Ask us to send your prescription electronically to the NHS Spine. Any pharmacy of your choice can download it—just give them your name and NHS number. This can be helpful if you're travelling or need urgent medication.

🙏 We truly appreciate your patience and kindness to our staff during this time. Thank you for bearing with us 💙

Prescription Delays Due to System Issues

15/10/2025

Views About Vaccinations
Vaccines: Tell us what you think | Have Your Say In Kent and Medway
https://www.smartsurvey.co.uk/s/tellusaboutvaccines/

NHS Kent and Medway would like to hear your views about vaccinations.

Vaccines are vital for protecting the population of Kent and Medway; vaccines are the best defence we have against several diseases.

Many people are eligible for vaccinations across Kent and Medway, including:

babies, children and teenagers
pregnant women
people aged 65 and over
people in ‘at risk’ groups.

We would like to know if the information provided to you about vaccines has allowed you to make an informed decision.

We would also like to hear from you if you are or your child(ren) are eligible for vaccines but have not yet been vaccinated.

Take part in our survey by Monday, 27 October and share your views about vaccinations.

Find more information about vaccines and check your eligibility at

Make sure you are up-to-date with your vaccinations.

07/10/2025

🚗🚶‍♂️COVID & Flu Clinic – This Wednesday 8th October 🚗🚶‍♂️

To everyone attending our clinic this Wednesday afternoon – thank you for helping keep our community safe and healthy!

To help us manage parking and keep our village roads clear, we kindly ask:
✅ Please attend at your designated appointment time (if you arrive too early you may be sent away)
✅ If you're able, consider walking to the clinic
✅ If driving, car share where possible or get dropped off

Your support makes a big difference in keeping things running smoothly for everyone.

📣 Still need to book? If you're eligible but haven’t booked yet, we still have appointments available at our third clinic on Saturday 11th October.

Please use the booking link you’ve been sent or call reception on 01622 814380 to secure your slot (Phone lines open 8am-6.30pm)

Thank you for helping us protect our community 💙

07/10/2025

🚨Dispensary System Update🚨

Due to a recent change in systems within the dispensary, we are currently experiencing unforeseen technical difficulties. As a result, some repeat prescription requests may have been lost during the data transfer process.

Please rest assured that our dispensary team is working diligently to resolve the issue and recover any missing information. We appreciate your patience and understanding during this transition period.

Thank you for bearing with us.

07/10/2025

*Reminder Notice of Closure* The Surgery will be closed today, Tuesday 7th October, from 1pm for staff training. For urgent matters, please call 111 or 999 as appropriate.

01/10/2025

🚶‍♀️🚗 COVID & Flu Clinic – This Saturday 4th October 🚗🚶‍♂️

To everyone attending our clinic this Saturday – thank you for helping keep our community safe and healthy!

To help us manage parking and keep our village roads clear, we kindly ask:

✅ Please attend at your designated appointment time
✅ If you're able, consider walking to the clinic
✅ If driving, car share where possible

Your support makes a big difference in keeping things running smoothly for everyone.

📣 Still need to book? If you're eligible but haven’t booked yet, we still have appointments available at our third clinic on Saturday 11th October clinic.

Please use the booking link you’ve been sent or call reception on 01622 814380 to secure your slot.

Thank you for helping us protect our community 💙

29/09/2025

📊 Understanding Patient Need Groups (PNGs)

You may notice a new test result in your NHS App referring to Patient Need Groups or risk stratification. This is simply a way we group patients based on their health needs—helping us provide more personalised and timely care.

There are 11 groups, ranging from those who are generally healthy to those with more complex needs. Your group may change over time, and no action is needed from you.

PNGs are automatically assigned using your health record and are used as a guide to support your care—not as a diagnosis.

💬 Want to learn more?
Visit our webpage: 👉

Patient Need Groups