26/02/2026
Following the recent sad loss of a person we support the Team shared the following message:
“The whole team would like to express our sincere gratitude for the exceptional support provided by Sarah and Amanda during this very difficult time.
Their leadership, compassion and sensitivity did not go unnoticed. Through clear communication they ensured that all staff, both day and night shifts, were informed and encouraged to come together to support one another and say their final goodbyes.
We were given the time and space to grieve in a way that felt personal and respectful. Staff were able to remain in the individuals room or sit together in the lounge, sharing memories and offering comfort to one another. We were never rushed and were gently reassured to take the time we needed. The atmosphere felt calm, peaceful, and supportive, which made an incredibly painful situation more bearable.
It was deeply moving to see how the entire team came together, including staff who had already finished their shifts or were on a day off. Staff also came in on their day off to pay respects. That sense of unity and togetherness was truly special and reflects the supportive culture that Sarah and Amanda helped create.
Sarah made it clear that she was available for anyone who needed to talk and Amanda thoughtfully provided information about a confidential helpline for additional support. The genuine care and empathy they both demonstrated, particularly the comfort and reassurance offered to staff, was heartfelt and deeply appreciated.
Managers and administrative staff do not always receive the recognition they deserve, but in this instance, we strongly feel that Sarah and Amanda’s compassion, strength, and leadership should be acknowledged. Their support brought the team together at a time when we needed it most, and it made us proud to be part of this amazing team.''
What wonderful words about a wonderful team. We are so sorry for your loss💔
