10/01/2023
Minutes
Limelight Health & Well Being Patient Participation Group Meeting
Date: 14th December 2022
Attendees: Chair; Denitsa Deputy Chair: Malcolm and Secretary Sharon 6 members, 2 representative from surgery: Marcia & Ishaq
Apologies: Nazir, Sophia, William
Agreed minutes from previous meeting
Item 1
Analyse Results of the Marketing/advertising events carried out by PPG members the previous two Wednesdays:
Discussed: PPG interaction with patients attending Limelight Flu clinics on Wednesdays 23rd and 30th November between 10-1 -
Aim of PPG members to communicate with patients and promote PPG in order to increase voluntary, membership and attendance at PPG meetings
Members attending the event were able to register several patients, but unsure where the registration information store.
Action: contact Dwayne to find patients who registered for PPG at events
Item 2
Actions Carried over from last Meeting:
Discussed results of SMS text message
about PPG, targeting patients of up to 45 years. Over 400 messages sent out
Very poor response to message
Message did not get across as well as expected
Discussed reasons why poor response to SMS text message:
Unknown numbers blocked by recipient mobile phone
Patient may have changed mobile number and not informed surgery
Marcia updated meeting about media Boards in surgery
PPG message currently appears 4 times per hour
Action No Further action
Item 3
Decide Direction of the PPG for New Year 2023
Meeting Dates & times proposed:
11th January; afternoon 1-2
18th February; afternoon 1:30-2:30
8th March: evening 6-7pm
April; afternoon1-2
May; afternoon 1-2
June; afternoon 1-2
12th July; request evening 6-7
Discussed increasing number of evening meeting so opportunity for patients to attend balanced. This may attract people working during the day and or encourage under 45s attend
Proposals:
Monthly PPG publicity event in limelight surgery
For PPG board to be updated monthly
Theme of PPG board to celebrate the cultural diversity of Limelight patients, e.g. Christmas, EID, Diwali, Chinese New year
Celebrate and communicate PPG achievements in Limelight
Patient education
i.e. How to use "Ask My GP" service
Common complaint by service users that they do not recognise GPs, reception staff, other Limelight employees
Suggestion Visual Board with photograph and brief description of role in limelight Centre required
Activities:
PPG run more open day events or have stall at events held in Limelight
Marcia attends local University enrolment sessions to provide information about surgery, sign up and register students with the practice.
Action: Denitsa and Marcia to try and arrange meetings so afternoon and evening meetings alternated.
Action: PPG members to Agree rota's for attending events and updating board
Target service users who use limelight services the most
Action: Obtain Diversity calendar
Action : you said we did boards/ poster PPG members
PPG members
Action: TBD
Action: Marcia to advise PPG of organisation structure
Action: Denitsa liaise with Victor regarding events to be held in Limelight and possibility of PPG setting up stall
Action; Member of PPG to attend enrolment sessions with Marcia
AOB
Marcia updated PPG on the clinical Structure in limelight
8 Resident GPs ( 6 full time and 2 Part time)
2 practice Nurses
1 x Assistant Practitioner
1 x Health Care Assistant (HCA)
1 x Community Paramedic (in house)
Medication Team
2 x pharmacists supported by team of 5
Limelight also teaching Practice so 3 junior doctors also available
Action Visual staff Board
Next meeting to discuss high volume of practice Nurse DNAs 140 in October and 200 DNAs November
NEXT MEETING 11th JANUARY
Agenda for the meeting:
Set up the Calendar for the year ahead:
Discuss important dates for various social, community and religious events during the calendar year (Chinese New Year, Diwali, Ramadan etc., Black month, Easter etc. International women’s day 8th March) On the 8th March is our meeting too, so we could do an event perhaps with Limelight?!
Find out when is the next flu clinic so we can carry out one PPG member sign up event.
Find out when is the next Student event that Marcia does so we could arrange PPG presence there too.
Find out what is the Limelight calendar of events for the year>
Get information from Dwayne via Marcia in regards to the online sign up form and where that information went.
Discuss no shows for the nurse: What could be done to be avoided? Did they all receive a text message reminders?
