Limelight Health and Well-being Hub

24/11/2025

See a message below in Urdu from our GP, Dr Rehana Khan, regarding Covid-19 vaccinations this Winter!



Our next walk-in clinic is on Saturday 13th December, just drop in any time between 09:00 and 13:00 to get your jab! 💉

North Trafford Primary Care Network

18/11/2025

18/11/2025

From our colleagues at Trafford Council!

Our Catering and Public Health teams have launched the largest ever survey on school meals in Trafford – and we want to hear from you!

If you’re a pupil, parent or carer, you’ll be asked to complete the survey.

It only takes a few minutes, and your views will help Trafford Catering shape future menus and make sure children get healthy, tasty meals every day.

Take part online: https://ow.ly/R3i050Xty9F

17/11/2025

If you haven't had a chance to have your Covid jab yet this winter season, pop down to the practice any time between 9am and 1pm this Saturday 22nd November - no appointment required! 💉

25/08/2025

Dear patient

Are you going on holiday abroad and thinking about accessing healthcare?

See our post below regarding applying for free UK Global Health Insurance!

https://www.limelighthealthhub.nhs.uk/2025/08/18/healthcare-cover-abroad/

25/09/2023

Join our Eczema Engagement Event to connect with experts 🧑‍⚕️ and others managing eczema. Learn about new treatments, get practical advice, and discover strategies to enhance your wellbeing. Confirm your attendance today for better skin health.👍

Estimated reading time: 3 minutes

08/02/2023

Meeting Minutes
Limelight Health & Well Being Hub Patient Participation Group

Date: 11th January 2023

Attendees: Chair; Denista Deputy Chair: Malcolm & Secretary Sharon
4 members,
1 representative from surgery: Marcia

Apologies: William; who will no longer be attending the PPG meetings going forward, due to ill health. We all send our best wishes to William. 😊
Agreed minutes from previous meeting

Actions from previous meeting ongoing: Dwayne continues to try and locate online sign up forms from previous PPG promotional events in Limelight. Web designer trying to locate issue

Item 1
Discussed PPG meeting calendar for the year ahead including finding out if there are any further dates that PPG can attend flu clinic, to promote PPG and sign up new members

Next meeting 8th February 2023 2-3pm

Meeting Dates & times proposed:
8th March: evening 6-7pm
April; afternoon1-2
May; afternoon 1-2
June; afternoon 1-2
12th July; request evening 6-7

Action: Email Ishaq for dates of Flu Clinics in Lime light

Action: discuss and agree PPG members rota for supporting PPG stall at clinics

8th March 2023 meeting 6-7pm coincides with "International Women's Day"

Denitsa to find out if Limelight holding any events to celebrate "International Women's Day"
PPG can have stall to promote PPG and encourage new members to join
Denitsa: Find out if Limelight have a calendar of events for 2023

Item 2
Discuss PPG member attendance at next Student enrolment event with Marcia to promote PPG and possibly sign up new members Next student event 19th January 2023 but small event which Marcia attending alone. Next Student enrolment event is in April 2023, but date to be arrange.
Action: Update and review this Item at February Meeting

Item 3
Discussed how PPG will acknowledge the significant cultural and religious dates in the community such as Ramadan, Diwali, Easter, Black history month, Jewish celebrations

Action: Design banner with consistent design and wording that easily changed to acknowledge significant events and celebrations
Suggestion for wording:
"This Month We Celebrate .......... "

Action: Malcolm to obtain NWAS Cultural Calendar and e-mail copy to PPG
Action: PPG wish Everyone celebrating Chinese New Year on 22nd January 2023 a Happy New Year

Item 4
High number of Nurse DNA's at Limelight discussed
Noticed Nurse had over 200 DNA appointments in Nov 2022. Did patients receive appointment reminder?
How PPG can help to decrease DNA's.

Marcia explained how DNA's for nurses data calculated and what happens after patient books appointment.
Discovered patients booking appointment at Limelight receive a text message 24 hours after booking appointment to confirm booking.
Patients do not received Text reminder 24-48 hours before appointment.

Limelight ring patients who DNA to ask reason for non-attendance
Feedback from Marcia
Top Reasons patients give for not attending appointments
1. I did not get a reminder
2. I forgot
3 I tried to telephone but holding on too long

Action: Marcia to check if can change messaging from "Confirmation Message" 24 hours after booking to a "Text Message Reminder " 24 hours before appt

Action: Reception staff to inform patients at time of booking appointment that they will receive confirmation of appointment in 24 hours and they will not receive Text reminder

Action: Marcia to find out if can add text and cancelation link to message

e.g. "Use this link to cancel your appointment up to one hour before appointment time"

Action: design Poster to communicate high number of DNA's

Example of Message in poster
"Your Missed Appointment denied another patient of an appointment"

AOB
Communication and Education Key to efficient and effective service improvements that benefit patients and Limelight staff
Action: Educate patients how to use/ navigate services such as ask my GP or
Appointment processes and availability in Limelight
E.G booking an appointment with Pharmacists if you want to discuss medication rather than GP appointment
Items suggested for Next Meeting :
1. ASK MY GP discussion
2. How should PPG Celebrate and publicise Achievements
3. How Limelight currently communicate changes to services or processes to the patients

NEXT MEETING 8th FERUARY 2023 @ 2PM

10/01/2023

Minutes
Limelight Health & Well Being Patient Participation Group Meeting
Date: 14th December 2022
Attendees: Chair; Denitsa Deputy Chair: Malcolm and Secretary Sharon 6 members, 2 representative from surgery: Marcia & Ishaq

Apologies: Nazir, Sophia, William
Agreed minutes from previous meeting

Item 1
Analyse Results of the Marketing/advertising events carried out by PPG members the previous two Wednesdays:

Discussed: PPG interaction with patients attending Limelight Flu clinics on Wednesdays 23rd and 30th November between 10-1 -
Aim of PPG members to communicate with patients and promote PPG in order to increase voluntary, membership and attendance at PPG meetings
Members attending the event were able to register several patients, but unsure where the registration information store.

Action: contact Dwayne to find patients who registered for PPG at events

Item 2
Actions Carried over from last Meeting:
Discussed results of SMS text message
about PPG, targeting patients of up to 45 years. Over 400 messages sent out
Very poor response to message
Message did not get across as well as expected

Discussed reasons why poor response to SMS text message:
Unknown numbers blocked by recipient mobile phone
Patient may have changed mobile number and not informed surgery
Marcia updated meeting about media Boards in surgery
PPG message currently appears 4 times per hour
Action No Further action

Item 3
Decide Direction of the PPG for New Year 2023

Meeting Dates & times proposed:
11th January; afternoon 1-2
18th February; afternoon 1:30-2:30
8th March: evening 6-7pm
April; afternoon1-2
May; afternoon 1-2
June; afternoon 1-2
12th July; request evening 6-7

Discussed increasing number of evening meeting so opportunity for patients to attend balanced. This may attract people working during the day and or encourage under 45s attend

Proposals:
Monthly PPG publicity event in limelight surgery

For PPG board to be updated monthly
Theme of PPG board to celebrate the cultural diversity of Limelight patients, e.g. Christmas, EID, Diwali, Chinese New year

Celebrate and communicate PPG achievements in Limelight

Patient education
i.e. How to use "Ask My GP" service

Common complaint by service users that they do not recognise GPs, reception staff, other Limelight employees
Suggestion Visual Board with photograph and brief description of role in limelight Centre required

Activities:
PPG run more open day events or have stall at events held in Limelight

Marcia attends local University enrolment sessions to provide information about surgery, sign up and register students with the practice.

Action: Denitsa and Marcia to try and arrange meetings so afternoon and evening meetings alternated.

Action: PPG members to Agree rota's for attending events and updating board
Target service users who use limelight services the most

Action: Obtain Diversity calendar

Action : you said we did boards/ poster PPG members
PPG members

Action: TBD

Action: Marcia to advise PPG of organisation structure

Action: Denitsa liaise with Victor regarding events to be held in Limelight and possibility of PPG setting up stall

Action; Member of PPG to attend enrolment sessions with Marcia

AOB

Marcia updated PPG on the clinical Structure in limelight
8 Resident GPs ( 6 full time and 2 Part time)
2 practice Nurses
1 x Assistant Practitioner
1 x Health Care Assistant (HCA)
1 x Community Paramedic (in house)

Medication Team
2 x pharmacists supported by team of 5
Limelight also teaching Practice so 3 junior doctors also available

Action Visual staff Board

Next meeting to discuss high volume of practice Nurse DNAs 140 in October and 200 DNAs November
NEXT MEETING 11th JANUARY

Agenda for the meeting:

Set up the Calendar for the year ahead:
Discuss important dates for various social, community and religious events during the calendar year (Chinese New Year, Diwali, Ramadan etc., Black month, Easter etc. International women’s day 8th March) On the 8th March is our meeting too, so we could do an event perhaps with Limelight?!
Find out when is the next flu clinic so we can carry out one PPG member sign up event.
Find out when is the next Student event that Marcia does so we could arrange PPG presence there too.
Find out what is the Limelight calendar of events for the year>
Get information from Dwayne via Marcia in regards to the online sign up form and where that information went.
Discuss no shows for the nurse: What could be done to be avoided? Did they all receive a text message reminders?

10/01/2023

Dear PPG members,

Happy New Year 2023!
Today 6th January is the Orthodox New Year!

On behalf of the committee I would like to say Thank you to all of you for making this group work!

I am pleased that last year we relaunched the PPG and managed to elect the new committee. Picture below: Denitsa, Malcolm and Sharon.
And I am proud to say that the committee has jelled well together and everybody has been contributing to the day to day running of the group. Denitsa with her organisational skills, Malcolm with his tech skills, Sharron with her positive energy and great minutes taking. And the Xmas board was her idea and ex*****on, Thank you. Picture below.

I am pleased to say we have now have a good core of people that attend regularly and we shall expand slowly and steadily. During our session everyone is active, attentive and respectful.
Picture below of our first marketing event for the PPG: Jon, Sharon, Kath, Malcom and Denitsa.

I am confident that the year ahead will be exciting, filled with productive activities that lead to progress and development of the PPG. Hopefully e can continue with more marketing events to follow every month at the surgery.

I am hopeful we can continue to provide the surgery with the necessary support in their quest for continuous improvement! I am grateful for having Marcia as our link with the surgery Management Team as she is a great support for the PPG and the admin side of promoting the group on the FB page, updating the media boards etc. And to Thank the wider surgery team for taking onboard our suggestions and ideas and implement them for the benefit of the patient.

Our next meeting is next week Wednesday 11th January 2023 at 1pm, at the activity room as usual.
If you require a zoom link please contact me here so I can send it to you on the day.

Please respond with YES NO if you would be bale to join us on the 11th?

I am attaching the minutes from our meeting in December 2022.

23/11/2022

Minutes
Limelight Health & Well Being Patient Participation Group Meeting
Date: 9th November 2022
Attendees: The committee: Chair, Denitsa; Deputy Chair, Malcolm and Secretary, Sharon.
5 PPG members,
1 representative from the surgery: Shahin Saleh, Practice Manager
PPG member Nazir representing LMPC group
Apologies: Marcia and other PPG members
Plans for people to attend meeting via ZOOM : challenging due to signal connection and lack of members joining meeting via zoom.
Agreed minutes from previous meeting

Actions Carried over from last Meeting:
Discussed sending SMS text message about PPG, target patients of up to 40 years.
Mixed response to texts
Message did not get across as well as expected

Further Action: Need to encourage younger representation in the group
Item 1 Actions
Carrying out an advertising campaign at Reception during the Flu clinics during November 2022.

Discussed: PPG interaction with patients attending Limelight Flu clinics on Wednesdays 10-1
Dates agreed 23rd and 30th November

-Role/aim of PPG members during advertising campaign; to promote PPG and increase voluntary, membership and attendance at meetings

-Leafleting ,

-Generate and use of QR code patients' can scan and read about PPG in own time

- ID badges to be worn by PPG volunteers at each event


Denista, Sharon and Malcolm agreed to attend event on 23rd November between9;45-13:00hrs to support Jon and other volunteers, update board

Need to agree conversations/ statements to be used by PPG members to encourage people to join; e.g. Introduction, membership voluntary, Diversity, aiming to make a difference; PPG act as voice for patients to improve services in limelight by reporting back issues at monthly meeting

Denitsa approach Victor to laminate x 3 leaflets

Malcolm to generate QR code with email and PPG link to use on day

Denitsa to source stickers to use as ID badges or volunteers to bring along appropriate ID badge to wear at events
Item 2
Presenting the PPG at the Community meetings that Nazir heads on Thursdays

Nazir attended as guest from LMPC informed meeting of his role in the community working for both Trafford and Manchester city council and offered ideas for how he could help advertise the PPG .
Nazir, holds weekly meetings for the Muslim community, on a Thursday in St John's church hall where he can promote PPG on behalf of the group he has also offered to pass out PPG leaflets in the local mosques to reach out to Muslim patients

Denitsa to obtain leaflets for Nazir by Friday 2December.

Invite Nazir back in New year to see how he is getting on promoting PPG
Item 3
Presenting the PPG at the meeting with the residents of the Limelight.

Denitsa discussed idea of PPG members attending Limelight residents meeting and completing presentation to Limelight residents. offering residents opportunity to raise any issues with they may have with surgery

PPG members to nominate representative to attend Limelight meeting in New year.
Item 4

Leafleting at various stations in the building: Limelight reception, GP reception, our PPG board and at the Pharmacy.

Discussed having PPG leaflets available in the ground floor area of Limelight building and also using events being held in Limelight as an opportunity to promote PPG ad pass out leaflets
- idea from Malcolm to have QR code added to PPG leaflet
-proposal to approach Marla in Lime light pharmacy about advertising PPG meetings, putting up poster/ notification board

Malcolm to generate QR code with web address email and PPG link for back of leaflet

AOB
Updating of PPG board monthly
Ideas for Dec :
-Laminated Christmas calendar which when opens have message form PPG
- Colourful laminated Christmas baubles with message from PPG

PPG members to think of Theme/ message for December board

NEXT MEETING 14TH DECEMBER 2022 at 1pm
Agenda for the meeting:

1. Analyse the results from the marketing/advertising event carried out the previous two Wednesdays.
2. Discuss the results from he SMS sent out to patients up to 45yera so f age.
3. Decide on the direction of the PPG for the new 2023: topics, interests and activities.
4. Have a brief creative session for updating the PPG board before the upcoming Xmas and New Year Celebrations.
Please think about what you will find interesting that you would like to see on the board at this time of the year? We will continue this theme during 2023 acknowledging the other important dates in the Calendar for other religions!

21/10/2022

Limelight Health & Well Being Hub PPG
Meeting minutes: 12th October 2022
Attendees:
In attendance 10 PPG members: Acting Chair Denitsa

1 representative from the surgery: Patients Services Manager Marcia

Apologies that we could not carry out the meeting online again, we will endeavor to be back online next month.

Action: Malcolm and Denitsa will bring personal equipment in order for the meeting to be carried out online.

Meeting Topic: “The Running and Organisation of the PPG”
How the PPG is run?

Denitsa opened the meeting and talked about how the PPG is ran. She explained the roles of the committee and the active attitude of the members during the meetings and events

What happens after meetings?
Denitsa explained the processes that are carried out after each meeting: typing up the minutes, editing and approving by Marcia then uploading on social media, printing the minutes for the board. The acting secretary or the committee type up the minutes and forward the information to members with the agenda for the next meeting.
The committee members communicate with each other in between the monthly meetings to follow up on actions, discuss agenda’s and prepare for the following meeting or events.

Action: Denitsa to type up the minutes and send to Marcia for approval.

What happens to the PPG board at reception area?
We agreed for the minutes to be printed and displayed on the board within one week after the meeting, so it is accessible for all in reception.

Action: Denitsa to type up the minutes and when agreed by Marcia, she can print them and display on the Visual media board giving access to all patients.

The board to display an announcement about the following meeting date and time so all patients/visitors can see while at reception.

Action: Malcolm to produce the display and attach on the board. Already produced by Marcia, Malcolm to keep visual board up dated with current information .
The board to display brief overview of the PPG. The laminated poster is there already.
The PPG exposure on various Media channels: Website, FB, Media Screens or PPG board in the reception area.
Denitsa explained the PPG is present on all these channels but the information may not be accessible to all.
Marcia clarified that on the Website of the surgery there is a tab about the PPG group and a link to register with the group. On the website there is also a link to the FB page where the minutes can be found.
Face Book page is updated with the minutes every month. We agreed on time scales to be within one week after the last meeting which gives plenty of time for members to read and familiarise themselves with the information.
The FB page is managed by Marcia.

Action: Marcia to upload minutes as soon as she receives them from Denitsa.

The PPG board is managed by the group/committee.

Action: Malcolm to produce some heading for the displays: “WHO are WE, WHAT we DO?” and “Minutes from past meetings” These to be laminated and put on the board.

The media screens can display a message about the next PPG meeting in simple text format. That will rotate a few times each day.

Action: Marcia already did it after the meeting.

We discussed passive advertising of the PPG: leaflets can be displayed at the Limelight reception downstairs and speak with The Pharmacy if we can leave leaflets there too.

Action: Denitsa to speak with Marcia to print out 20 leaflets to distribute if agreed by third parties that promotional leaflet can be displayed

Action: Everyone to try and bring a buddy to the next meeting!
Nazir’s group - LMCP every Wednesday at Limelight is a great opportunity to promote the PPG to the Asian community and to get people to join our meetings too.

Action: Committee to speak with Nazir (LMCP)and find out if that will be worth it as he knows his congregation.

To carry out a Face-to-Face proactive marketing for the PPG. An event to be carried out during a flu vaccination clinic where there will be sufficient foot flow at the surgery reception. Volunteers from the PPG can promote the group and get people motivated to join.

Action: Topic for the next meeting in November- how to plan and organise the event. Jon has volunteered to take part in this activity alongside other members.

How to activate more “sleeping” members.
It was agreed to focus on getting new members, using ppg time on sleeping members, is not the most efficient or proactive way to enhance the group.
It was discussed to target patients of up to 40 years of age via a text message. The SMS to include information about the PPG and the need for people to get involved, this could be in the form of contribution of skills etc.

Action: The committee to come up with the wording of the SMS and send to Marcia to execute before 1Nov. 2022

Marcia confirmed that Jon is able to volunteer to help with the marketing and promoting of the PPG and NOT the Surgery services, this will possibly take place in the patient reception area. Marcia explained that the surgery sends surveys to patient to gage the access to services, also Marcia mentioned that we also are included in the National patient survey and the results are accessible to the general public on the NHS England platform.

Before the meeting ended the committee voted as follows - elected candidates
Chair Denitsa
Vice Chair Malcom
Secretary Sharon
Next meeting will be on 9th November at 6pm.
Denitsa closed the meeting on time.

10/10/2022

Next PPG Meeting Wednesday 12th October 13.00 pm

Limelight Health & Well Being Hub PPG Meeting Minutes

14th September 2022

Attendees:
10 PPG members - Acting Chair Denitsa
3 representatives from the surgery:
Reception Manager Vasima
Patients Services Manager Marcia
Ishaq the Practice Pharmacist.

Apologies that we could not carry out the meeting online, we will endeavor to be back online next month.

Meeting Theme: “Our Reception Team”
The topic was: Reception organisation, staffing and what needs to be improved to meet patients’ expectations.
Nominations
Denitsa opened the meeting and talked about the need for electing a chair, vice chair and secretary. She nominated herself for a chair and requested for members to put their own nomination forward. One member has put their name forward for a vice chair. Denitsa will present the rest of the entries before the next meeting on 12th October at 1pm.

Marcia answered questions relating to:
Ask My GP app issues. The surgery is trying to make access to the ASK MY GP services more accessible marcia the PSM for the surgery as been in communication with a third-party community group who can provide assistance with access to the AMGP in the form of a loan Laptops & dongles coupled with a course on internet access - Marcia will provide the details in our up-and-coming meeting once the scheme is in place.
The self-checking screens in the reception area, Marcia discussed the on going project with the arrival and the calling screens within the Health space, the Media screens are fully functional displaying patient information, we are currently looking to upgrade the arrival screen ( Self-checking) software so the patients / service users are able to arrive them selves without waiting in queues, marcia as also ensured she will place Notices informing the Patient/ service users when the screens are functional.
ASK MY GP service had an improvement from the beginning of September 2022 and the feedback is 70% positive, which is very encouraging.

Vasima the Reception team manager:
Questions prepopulated from PPG members meeting August 2022
There was a lot of helpful information about how the reception is organised, the recruitment process and training, and the motivation of the reception staff in being
“The face” of the surgery. Manning the phones and upgrading the work processes.
“A member of the PPG proposed the opportunity to shadow the reception staff in order to obtain more information about the issues they might be experiencing. However, that presents the issue with Data Protection. The same member offered his time to interact with patients in front of reception in order to identify issues the patients might be experiencing. All this presents an opportunity for a brief feedback form to be filled in person. This is to be looked into and arrangements to be made in due course”.
Limelight Health & Well Being Hub is a Teaching Practice
As our surgery is a Teaching Practice which facilitates trainees from 1yrs – final years of medical training in order for the Newly trained Doctors to complete their final hurdle we are facilitating a scheme which involves the patient consent to be Video recorded once in consultation with one of our junior doctors the scheme will being in the next months for the next year
patients will have a choice to consent if happy to be recorded or decline if they are not comfortable with the process. The surgery representatives inquired if this process would be something that the PPG members would be happy to take part in. As representatives of the patients the PPG members that were present conquered that this would be acceptable if there is sufficient information provided to the patients, “there was a suggestion for the patient to be notified with a text message should their appointment be scheduled with one of the junior doctors” Marcia will propose this happens, will liaise with management team
for the purpose of the process Recording patient consultation. In addition to prewarn patients, the same information to be available on the website, to be displayed in the reception area, TV screens and a voice message on the phones. Marcia will liaise with management team and update PPG.

Denitsa - Acting Chair PPG
Denitsa proposed a discussion needs to be made about a way to stimulate the PPG congregation and getting more Active PPG members to attend the meeting and engage with the PPG, “which I propose for the topic of the next meeting alongside presenting nominations for the Chair, Vice and Secretary and potential vote.
The meeting overran by 15min, but the overall feeling was that it was informative and productive.
Denitsa closed the meeting.

"Once again thank you for your commitment to change"