26/03/2026
When it comes to taking the best care of our residents, there is no one more vital to hear from then our residents themselves. Gemma, one of our wellbeing leads at Torry, talks about how feedback sessions can really improve a home 🥰
"I spent dedicated one-to-one time with Kathleen, Sandy, and Nita to complete our monthly residents’ meeting. These individual conversations are always incredibly valuable, as they create a more comfortable space for open and honest feedback. I find that one-to-one sessions are often more effective than group settings, as residents feel more at ease expressing their thoughts without the pressure of speaking over others or worrying about being unheard. As always, they provided thoughtful and insightful feedback, which is greatly appreciated 🩷"
Never underestimate the power of just listening to the people you care for 💙