Alresford Surgery

10/12/2025

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

Our Friends & Family Test Result for November are:

Texts:
Very Good 670
Good 56
Neither 11
Poor 4
Very Poor 1

Paper:
Very Good 3

10/12/2025

🥳

New figures show that GP practices across Hampshire and the Isle of Wight delivered over 1.2 million appointments for patients this October. This is a new record and an increase of 55,000 compared to the same month last year.

This milestone reflects the ongoing commitment of local practice teams to meet growing patient demand and improve access to care.

Online consultations also grew following the change that came into effect this October meaning all practices are open for routine requests only between 8am and 6.30pm.

While digital options are proving increasingly popular and convenient, they complement rather than replace face-to-face care, which remains central to general practice.

Dr Steph Carter, a GP Partner at Adelaide Medical Centre in Hampshire, explains:

“Many practices like my own have been offering online access for some time already. This change means every practice is open for routine online requests between set hours to help beat the 8am rush.

“More people making use of these convenient online access options means more face-to-face time for patients with complex issues, or for those who may not be as comfortable or able to use online tools. Around 60% of appointments are still face to face and it remains a cornerstone of general practice.”

Patients are also continuing to benefit from the Pharmacy First service with around 10,000 using it now each month in Hampshire and the Isle of Wight. This allows people to get expert advice and treatment for minor conditions, without needing a GP appointment.

These improvements mean patients have more ways to access care quickly and conveniently, whether through their local GP practice, online consultations, or community pharmacies. By offering a range of services in the community, the local NHS is ensuring people get the right care in the right place at the right time this winter.

James Roach, our Director of Primary and Local Care, said:

"These figures demonstrate the incredible efforts of our GP teams and local pharmacies to provide timely, accessible care for our communities across the primary care landscape.

“By offering a mix of face-to-face, online, and pharmacy-based services, we’re ensuring patients can get the help they need in the way that works best for them.

“Expanding primary care access and offering more care closer to home in the community is a key part of delivering on the outcomes of the new ten year plan for the NHS here in Hampshire and the Isle of Wight."

10/12/2025

Christmas is almost here - but not everyone finds this the most wonderful time of the year.
The lead up to the holidays can bring stress, money worries, tough memories, and pressure to “feel festive”.

This season, check in on your friends and family, offer support, and be kind to yourself 💚

10/12/2025

Up in the night with symptoms of ?

🏠 The virus spreads easily and you should stay home for 48 hours after symptoms stop.

Read our blog post on how to manage symptoms and stop the spread: 👇
https://ukhsa.blog.gov.uk/2025/10/23/norovirus-what-to-do-if-you-catch-it-and-helping-to-stop-the-spread/

10/12/2025

💊Medication supplies for over the Christmas period: 🎄

Please make sure you have sufficient supplies of your usual medications to last over the holiday period which you can order in a number of ways;
• In person at the surgery
• By post
• Via the NHS App or Patient Access (https://www.patientaccess.com/)

09/12/2025

This time of year, can stir up some difficult feelings, especially if life is already feeling tough.

Please remember you’re not alone – we’re here to listen 24/7 on 116 123

Thank you to Pin Ying (Instagram:LittlePrints.art) for the beautiful illustration 💚

09/12/2025

Did you know that your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions, without you seeing a GP?

Conditions they can offer prescription medicine for are:
➡️sinusitis (aged 12 years and over)
➡️sore throat (aged 5 years and over)
➡️earache (aged 1 to 17 years)
➡️infected insect bites (aged 1 year and over)
➡️impetigo (aged 1 year and over)
➡️shingles (aged 18 years and over)
➡️urinary tract infections (UTIs) (women aged 16 to 64 years)

Think pharmacy first and get seen by your local community pharmacy team.

For more information, visit nhs.uk/thinkpharmacyfirst

09/12/2025

How to set up your notifications in your NHS App account

Check the set up in your device e.g. mobile phone, or tablet etc for the NHS App and make sure you have enabled notifications so that you get a prompt when NHS services have sent you a message.
Please also look out for text messages, emails and phone calls.

08/12/2025

📣 Aged 11–19 and worried about your health or wellbeing?
Your local School Nurses are here to help with:
💬 Emotional health
🤝 Relationships
🛑 Self-harm
😔 Bullying
🍏 Healthy eating
🚭 Smoking
🍺 Alcohol
💊 Drugs
…and more.
You can text your School Nurse confidentially on 07507 332160. The service is available Monday to Friday 8.30-16.30 (excluding bank holidays).
Find out more here: https://www.healthforteens.co.uk/?location=Hampshire

04/12/2025

“From chest infections and tonsilitis to urinary tract infections and a wide range of minor illnesses, I can assess, diagnose, treat and prescribe. Being able to offer this level of care means patients are seen sooner and more often by the professional best suited to their needs. What would have usually gone to a GP, doesn’t always need to anymore because it’s about making sure you see the right clinician for your ailment.” - Bernie Kelly, Advanced Nurse Practitioner.

GP practices across Hampshire and the Isle of Wight are increasing the ways people can get the right care, from the right professional, at the right time. Among specialist roles transforming patient access is the Advanced Nurse Practitioner (ANP). A highly trained clinician that is playing a key part in local primary care teams.

Advanced Nurse Practitioners are registered nurses who have undertaken additional training and academic qualification. This enables them to complete reviews similar to those carried out by GPs.

As part of the It Takes a Team campaign, we are highlighting the range of experts now working alongside GPs. Advanced Nurse Practitioners are proving invaluable in supporting patients with day-to-day health concerns and helping practices manage demand.

04/12/2025

Flu is spreading. With lots of people feeling unwell with flu symptoms, it’s important to remember there are steps we can all take to avoid passing it on. 🤧

03/12/2025

Still setting your alarm for 7:55am to phone your GP?

Get in touch online instead, at a time that suits you.

Nearly every GP practice now offers this service alongside telephone and face-to-face appointments.

Modern, convenient healthcare that works for you 📱