Woodview Medical Centre

13/11/2025

⭐️Patient Feedback⭐️

We don't shy away from negative feedback; we use this to help shape and improve the service that we're providing to our patients, which includes those long-serving patients who are elderly too!🙏

We would like to assure all patients that we are still here for you, just as we always have been!☎️

The comment above understandably remains a concern for elderly patients across the country as surgeries introduce and improve upon our digital services📱

We understand that these changes may seem daunting for elderly patients as many are unable or not confident in using our digital services🫤

If this is the case then we will complete the form for you over the phone, and get your issue dealt with as appropriate!👨‍⚕️

We believe that the digital services now in place not only make the lives of our 5200+ patients who use them easier, but also the lives of those who are unable to too🙌

The changes have led to a huge reduction in telephone demand, which means that we are able to answer calls much quicker so that you can speak to us when you need to🏎

Yesterday morning, for example, 93% of calls were answered within 2 minutes, and 100% were answered within 5 minutes😁

On the same day last year only 51% of calls were answered within 2 minutes🤒

If you have any family members who are concerned about the digitisation of GP services, please assure them that we are still here for them and that they are welcome call us so we can help ease their concerns🙌

If you have any questions regarding our online services please feel free to comment below⬇️ or contact the surgery by phone if that is easier for you📞

12/11/2025

‼️Do you have concerns about gambling? Are you worried about how gambling makes you feel?‼️

We're here to help, and we're delighted to inform you that we are now an RCGP Gambling Harm Accredited Practice🤩

This means that the GPs at this practice are trained to listen without judgement and can provide you with support and details on how to access treatment🤝

To discuss with a GP further, please book in the usual way: https://accurx.nhs.uk/patient-initiated/K83040

09/11/2025

They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning
We will remember them.

Today we reflect on the service of our armed forces, and remember all those who paid the ultimate sacrifice to protect our communities🫡

05/11/2025

✨WE'RE A LEARNING DISABILITIES STAR AWARD PRACTICE!✨

We have today been awarded the Learning Disabilities Star Award Certificate of Achievement, and are now recognised as a Learning Disability Star Award Practice!🤩

This award celebrates our commitment to providing high-quality, compassionate, inclusive and accessible care for people with learning disabilities and their families💫

We’re dedicated to making sure every patient feels listened to, supported, and valued — because everyone deserves the best possible healthcare experience🙌

In practice this means:

⭐️We have Learning Disability Champions⭐️

⭐️We offer reasonable adjustments as needed⭐️

⭐️We deliver annual health checks⭐️

⭐️We provide person-centred care⭐️

A huge thank you to our clinical and admin teams for their hard work, dedication, and teamwork in reaching this milestone👏

05/11/2025

🎆It's Bonfire Night! 🎇

Have fun, but remember to stay safe tonight and over the weekend🤝

NHS website information on burns and scalds gets an average of 8,208 visits over bonfire night weekends. That’s about one visit every 21 seconds😱

Find out how to treat a burn and get the right help if you need it
➡️ https://www.nhs.uk/conditions/burns-and-scalds/🧑‍🚒

05/11/2025

‼️STAFF TRAINING CLOSURE TODAY‼️

Woodview Medical Centre will be closed this afternoon from 12:30pm.

All services will resume as normal tomorrow.

If you require medical attention whilst we are closed then please contact the NHS 111 Service by dialing 111.

Thank you.

04/11/2025

Reminder for tomorrow👇

‼️STAFF TRAINING CLOSURE‼️

Woodview Medical Centre will be closed for staff training on the afternoon of 5th November 2025 from 12:30pm.

All services will resume as normal on the following day.

If you require medical attention whilst we are closed then please contact the NHS 111 Service by dialing 111.

Thank you.

04/11/2025

🌍Our website is now available in 250+ languages!🌏

If English is not the first language of yourself or your friends/family, our website is now available in many different languages to help patients view the information they need in a format that they understand🗣

Simply visit our website, select the "Language" tab at the top, and then select your preferred language🙌

03/11/2025

⭐️⭐️⭐️FRIENDS AND FAMILY TEST RESULTS⭐️⭐️⭐️

We are pleased to announce our Family and Friend Test results for October 2025.

During October, 206 patients responded to our standard Friends & Family Test text message after their appointment📱

The results are as follows:

93.2% of our patients rated the service they received as good or very good👍

2.9% of our patients rated the service they received as neither good nor poor😕

3.9% of our patients rated the service they received as poor or very poor👎

We are extremely proud of the work that our staff carry out to ensure our patients receive the best patient experience possible, with our results being more positive than the national average🙌

Although our results are very good, we are always striving to improve and we welcome all feedback, both positive and negative💬

You can provide this feedback to us via our Friends & Family Test in the following ways:

By responding to our standard Friends & Family Test text message after your appointment📱

By visiting our website and completing the standard Friends & Family Test form on the following page: https://www.woodviewmedicalcentre.co.uk/friends-and-family-test💻

03/11/2025

👻Woodview Medical Centre – October in numbers🎃

We’re continuing to keep track of how we’re doing for you!📝

Here are some key highlights in our numbers from October 2025:

Patients rating our service positively: 93.2% - With the numbers below it comes as no surprise to us that so many of our patients are happy with the service we are providing. That said, we are determined to improve upon this!📈

Accurx requests received: 2,936 – that’s almost 200 more requests than last month, with an average of 127 requests per day!😮

Accurx messages sent from the surgery: 10,426 – we are continuing to communicate efficiently with patients!📲

Calls taken: 5,552 - we continue to be available by telephone for patients who may not be so confident or able to access our digital services☎️

Calls answered within 3 minutes: 87% - up 2% this month, we are doing our best to answer your calls as soon as we can🏎️

Appointments booked: 5,565 – from GP to Flu Jab appointments, we are keeping up with growing demand!👏

Missed Appointments: 392 – This is unfortunately almost 100 more than September☹️

We know that most patients do let us know if they can’t make an appointment, and that sometimes there are circumstances beyond control that lead to patients missing appointments, but please do try to let us know if you can’t make it🤝

We are always happy to rebook you if required, and reallocate the cancelled appointment to maximise access to our service👍

We are really proud of these numbers and the service we are providing. We hope you are too🙌

We won’t stop there though! We remain committed to improving and developing our service for you, and welcome any feedback that will help us do that!🤗

You may leave feedback by visiting the following link:

https://www.woodviewmedicalcentre.co.uk/suggestions-and-feedback

03/11/2025

‼️STAFF TRAINING CLOSURE‼️

Woodview Medical Centre will be closed for staff training on the afternoon of 5th November 2025 from 12:30pm.

All services will resume as normal on the following day.

If you require medical attention whilst we are closed then please contact the NHS 111 Service by dialing 111.

Thank you.

31/10/2025

⭐️Patient Feedback⭐️

A big thank you both to our staff for being amazing this month, and also to our patients for providing a lot of feedback on our service!

Our October Friends and Family Test results will be published on Monday💫