19/12/2025
Understanding GP Total Triage
Putting You First
Why Has Primary Care Changed?
Healthcare today looks very different from a few years ago. Demand has grown significantly because of:
• Aging population – more people living longer with multiple conditions.
• Advances in treatments – patients survive serious illnesses but need ongoing care.
• More complex care in the community – services that used to be hospital-based are now delivered by GP practices.
• Other causes – rising expectations, digital access, and public health challenges.
What Is GP Total Triage?
GP Total Triage is our way of making sure you get the right care, from the right person, at the right time. When you contact us, we gather information about your needs so we can:
• Prioritise urgent cases quickly
• Direct you to the most appropriate clinician or service
• Improve access and safety for everyone
Who Might Help You?
It’s not always the GP you need. Our multidisciplinary team (MDT) includes:
• Practice Nurses – wound care, long-term condition reviews, vaccinations.
• Clinical Pharmacists – medication reviews, repeat prescriptions.
• Physiotherapists – joint pain, mobility issues.
• Mental Health Practitioners – support for anxiety, depression, wellbeing.
• Social Prescribers – connecting you with community services.
Three Ways to Access Our Services
We offer parity of access—all requests are treated equally, whichever method you choose:
• Online – via our website or NHS app.
• By Phone – call the practice during opening hours.
• In Person – visit the reception desk.
Callback Place Retention
If you miss a callback, don’t worry—when you call back, you’ll be prioritised in the queue, so you don’t lose your place.
Our Goal
Better care, quicker access, and safer outcomes for all our patients.
