26/01/2022
PURPOSE
The Compliance Administrator will be responsible for:
• Effective monitoring of branch compliance with regards to IT.
• Supporting the branch to deliver high quality care services consistent with the expectations and preferences of service users and commissioners.
• Supporting the branch to ensure the service provided complies with Statutory, Mandatory and Contractual requirements at any time in force. You will be required to work as part of an effective Team in implementing and evaluating the Companies Aims, Objectives, Policies and Procedures to ensure an efficient and effective service delivery.
MAIN DUTIES AND KEY RESPONSIBILITIES
• To represent the Company in a professional manner, and to understand and focus on the Company’s vision.
• To deliver a positive first impression, successful interpersonal relations and a lasting reputation. The key elements of professionalism includes:
Time management
Effective communication,
Enthusiasm
Assignment delivery
Appropriate attire
• To be fully conversant with the relevant Statutory Regulations and other Legislation surrounding the Care Sector, including that of the Care Quality Commission (CQC) and General Data Protection Regulations, (GDPR)
• To ensure that the branch is maintaining compliance with the use of CareHub / Bluecube, which includes:
Correct Log In /Out of all visits
Monitoring and checking daily Notes
Monitoring and checking daily Medication Errors (MAR charts)
Checking CareHub / Bluecube daily to facilitate correct Invoice and Payroll generation
Correct recruitment documentation obtained from candidates, scanned, uploaded to Care Hub
• To maintain Confidentiality at all times
• To be able to prioritise and organise own workload effectively
• To report to the Branch Manager, or person in charge, in accordance with the Sickness Policy, where you are unable to report for duty, and also your Return To Work from all periods of absence
• Build and Maintain a close working relationship with your Branch Manager
• Professionally liaise with Family, Next of Kin, GP’s, Social Workers, Local Authority Commissioners, Care Quality Commission and other Health Professionals at all times, when required
• To ensure that all telephones/email correspondence is dealt with promptly in a polite and respectful manner and in accordance with the Company Policy
• Take part in the relevant training courses needed to ensure the you have the required knowledge and skills to competently perform your duties as a Compliance Administrator
• Attend further training as and when required in accordance with the Company’s Policies and Procedures
• To present the Company in a professional manner at all times, on the telephone, face to face or in written communications
• Acting in a calm and professional manner when responding to emergencies
• Provide administrative support to the business as may be required within the course of your employment
• Participate in a variety of quality monitoring methods, including Postal, Telephone, Staff and Service User Satisfaction Surveys.
• Be responsible for accurate computer data input
• To maintain confidentiality at all times, in line with current GDPR
• To apply good practice and report any/all suspicion of abuse of any kind
• To undertake duties appropriate to the scope of the position as maybe required from time to time
• To meet weekly Compliance targets agreed with the Branch Manager and produce a weekly log of Compliance activity
• To promote the Company’s services, fostering good public relations and develop a partnership approach between service users and other professionals
• To maintain the offices in good working order and equipment in good working condition
• Deliver the highest standards of care, service and staff support across all aspects of the business and when required, in extremis deliver community care visits
