24/11/2025
More information about *RAPID HEALTH*
The practice will be trialling a new way in which patients can access our services. Rapid Health is an online facility that allows patients to book appointments, without needing to phone the practice.
Patients will be presented with a series of questions about their problem. From here, patients will be provided with a choice of appointments with the most appropriate clinician(s), in the most appropriate timeframe, based on their clinical need.
This should result in shorter waiting times, especially for more urgent medical issues, and focusses on โgetting it right first timeโ seeing the most appropriate member of the team for your medical issue. It will also prevent the 8am rush and long waits on the telephones.
The new platform also allows patients to raise admin requests (such as sick/fit notes, doctors letters, and more) and find trusted self-care information for a wide range of symptoms and health conditions. This will replace our current platform.
For those who are able to do so, we will ask from tomorrow, all contacts with the surgery come through Rapid Health, which will be accessed via our practice website.
If you are unable to use the website, please phone the surgery. Our administration team will be required to take details of your medical issue/concern.
Please be patient with the practice during this transition, it is not only new for patients but also new for staff. Staff are learning a brand-new appointment system so please remember to be kind when speaking to our receptionist as they are here to help you.