Cobbs Garden Surgery

Cobbs Garden Surgery Welcome to Cobbs Garden Surgery. We are a medical centre dedicated to delivering high quality NHS

26/02/2026

PROTECTED LEARNING TIME TODAY

On 26 February 2026 between 1.30pm and 6.30pm the practice will be closed except if you have a prebooked appointment for vaccinations. All practice telephone calls will be covered by the 111 service. This is similar to all practices across Milton Keynes to allow for staff training.

During this time if you need medical help please call 111 and if you need emergency assistance, please call 999.

Thank you,

Your Cobbs Garden Surgery Team

***Change To The Website***We have made a small change to our website today and we now have a direct link to our online ...
19/02/2026

***Change To The Website***

We have made a small change to our website today and we now have a direct link to our online forms at the top of the front page.

This will help you navigate the website in ONE STEP to find the place to send us your query.

⭐️It’s by far the quickest and easiest way to send us any request or issue.

It’s a small change, but hopefully it will make a big difference.

Time is precious so try it out! 

🌻🌻🌻🌻🌻🌻🌻🌻🌻🌻🌻🌻🌻🌻

13/02/2026

Cobbs Garden Surgery are delighted to inform you that we are now a training practice!

This means you may be offered an appointment with a GP trainee who is supervised by a senior GP.

If you have any questions or concerns, please speak to a member of reception.

Thank you for supporting the training of future GPs!👨‍⚕️👩‍⚕️

26/01/2026

EMMA Update

A huge thankyou to our patients who have spoken to our new virtual receptionist EMMA so far.

Your feedback is being collected every day and sent back to the developers of EMMA so they can keep making changes to how she works.

One of the main reports from you has been that she can be rather tricky to bypass when you have really needed to speak to someone. This is one change we have already fed back - so this will improve.

EMMA is a tool to help you communicate with us quickly and efficiently. You can still use our online form, or pop in, so choose the way to get in touch with us that suits you.

We appreciate your support during this onboarding of EMMA and hope we can continue to improve our communications with you all.

Many thanks

Changes In The Waiting Room After our Patient Survey highlighted a variety of opinions about our waiting room, we decide...
22/01/2026

Changes In The Waiting Room

After our Patient Survey highlighted a variety of opinions about our waiting room, we decided we would try some different layouts.

Please let us know what you think when you pop in next, or if you have any further suggestions to make your wait more comfortable.

🪑🪑🪑🪑🪑🪑🪑🪑🪑🪑🪑🪑🪑🪑

22/01/2026

PROTECTED LEARNING TIME TODAY

On 22 January 2026 between 1.30pm and 6.30pm the practice will be closed except if you have a prebooked appointment for vaccinations. All practice telephone calls will be covered by the 111 service. This is similar to all practices across Milton Keynes to allow for staff training.

During this time if you need medical help please call 111 and if you need emergency assistance, please call 999.

Thank you,

Your Cobbs Garden Surgery Team

19/01/2026

EMMA - Virtual Receptionist 

Just an update, we are experiencing some onboarding issues with EMMA and she may not be as smooth and helpful as we are expecting.

Please note - this is an AI product so we will need to allow her to bed in and learn our processes, so we do ask that you can be as patient as possible.

This does not impact our service or triage system, you can just ask to “speak to reception” and you will be transferred.

Thank you for all of your support!

OUR VIRTUAL RECEPTIONIST IS HERE! EMMA (our virtual receptionist) is joining us at last and her first shift is tomorrow ...
18/01/2026

OUR VIRTUAL RECEPTIONIST IS HERE!

EMMA (our virtual receptionist) is joining us at last and her first shift is tomorrow (19th Jan).

Don’t worry - this won’t have much impact over the next 1-2 weeks as she has lots to learn from us. However, you may hear a new option when you call us from tomorrow, where you can choose to “speak” to her.

EMMA picks up your call within a few rings and she can take your requests over the phone. She will fill triage forms in for you, or forward admin requests - with no delays.

If you would rather still speak to our reception you can use that service as usual but if you fancy giving EMMA a go, please do! She may just surprise you - we’ve loved chatting to her in training!

Other changes ahead -
Need to cancel an appointment but want to tell us without queuing?
We are setting up a dedicated “cancellation line” shortly where someone will take your message and action a cancellation straight away, meaning your appointment can be reused immediately.

We welcome feedback about your experience with EMMA and thank you for your support.

05/01/2026

❄️❄️WEATHER CONDITIONS❄️❄️

Please be aware that clinics may possibly run a little late today.

A lot of our staff do have a long trip in to work but they will be doing all they can to get in safely and on time.

Many apologies and for all those needing to drive - give yourself extra time and take care.

❄️❄️❄️❄️❄️❄️❄️❄️❄️❄️❄️❄️

🎄🎄🎄Merry Christmas from everyone at Cobbs Garden Surgery🎄🎄🎄 If you require medical assistance over the next four days, p...
24/12/2025

🎄🎄🎄Merry Christmas from everyone at Cobbs Garden Surgery🎄🎄🎄

If you require medical assistance over the next four days, please call 111 or attend the urgent care centre in Milton Keynes. If your concern is life-threatening then please call 999.

🌟 Wishing you a Happy and Healthy 2026 🌟

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West Street
Olney
MK465QG

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