24/02/2026
It’s Helplines Awareness Day, and we want to shine a spotlight on our incredible Helpline team. We simply could not do what we do without them. The Allergy UK Helpline sits at the heart of our support services, providing a vital first point of contact for people across the United Kingdom living with allergic conditions.
Open Monday to Friday, 9am to 5pm, the Helpline is staffed by trained advisors and overseen by a Helpline Manager. They provide evidence-based information, practical guidance, and emotional support to individuals, families, and carers navigating the challenges of allergy management. The team supports a wide range of conditions, including food allergies, respiratory allergies, eczema, anaphylaxis, and drug and venom allergies.
Beyond general enquiries, the Helpline connects people with Allergy UK’s wider services, from clinical support and Translation Cards to dietetic consultations and educational resources. More complex or medically sensitive cases can be escalated to in-house clinical experts, ensuring callers receive accurate, personalised guidance.
The Helpline plays a crucial role in bridging the gap between patients and the healthcare system, particularly given the unmet needs in allergy care across the UK. It also provides insight into the lived experiences of people with allergies, helping inform Allergy UK’s advocacy, education, and policy work.
Advisers are trained to support callers facing emotional challenges such as anxiety, depression, frustration, isolation, and post-traumatic stress related to managing long-term conditions.
The Helpline is also a gateway to clinical services, including a virtual eczema clinic for parents and carers of infants and dietary advice clinics for families of children over five with suspected food allergies. Demand remains high, with appointments fully booked year-round.
“I just wanted to thank you again for your help in preparing me for my oral challenge test. The phone call really helped me face it, and your kindness was heart-warming.” Helpline Caller
Once again, a huge thank you to our amazing Helpline team.