01/08/2025
🌟 We're Hiring! 🌟
Do you know someone who’s super organised, confident on the phone, and passionate about helping people (and their pets!) from behind the scenes?
We're looking for a casual, self-employed admin support — with the flexibility of working from home and supporting a service that truly makes a difference. 🐾
If this sounds like you or someone you know, please share this post or tag them below — we’d love to hear from them!
👇 Full job details below 👇
Job Title: Casual Self-Employed Administrative Support
Location:
Work from home (option to use our Bulwick clinic/office space if required)
About Us:
We are a dedicated veterinary physiotherapy clinic committed to providing exceptional care and support to our clients and their animal. As we continue to grow, we are looking for a proactive and organized individual to join our team in a casual, self-employed capacity to provide admin support.
Role Overview:
As our Administrative Support, you will play a pivotal role in ensuring smooth communication and efficient operations. You will be responsible for handling new enquiries, onboarding new clients, supporting insurance claims, and providing ongoing support for client and professional communications. Communication to veterinary professionals will be required. If you are confident on the phone and through email, work well independently, and possess excellent communication skills, we would love to hear from you. It is important to be aware that this is a part-time position offering a low number of hours, with hours subject to change based on workload.
Key Responsibilities:
• Client Enquiries:
o Respond to incoming enquiries via phone and email in a timely and professional manner.
o Provide accurate information about our services and assist potential clients in understanding the support we can offer.
• Client Onboarding:
o Facilitate the onboarding process for new clients, including documentation and initial appointment coordination.
o Ensure new clients have a seamless and welcoming experience from the start.
• Administrative Support:
o Manage and update client records and administrative documentation.
o Assist with scheduling appointments and following up on consultations.
o Coordinate communication between clients, our team, other veterinary professionals and insurance providers that we work with.
• Communication & Coordination:
o Serve as a point of contact for client questions and concerns, escalating issues to the relevant team members as needed.
o Maintain clear, friendly, and professional communication at all times.
• Social Media
o Occasional support with social media may be required for the right candidate. This may involve content support and creation.
Qualifications & Skills:
• Proven experience in administrative roles, preferably within a healthcare, veterinary, or similar setting. Some awareness of canine healthcare/physiotherapy would be ideal but not necessary.
• Confident in handling phone and email communication.
• Strong organizational skills with the ability to work independently.
• Excellent interpersonal and written communication abilities.
• Proficiency with basic office software (e.g., Microsoft Office etc.) and an aptitude for learning new tools.
• A self-starter attitude with attention to detail and a commitment to high-quality service.
Working Environment:
• Remote Work: This role is primarily work from home, providing you with flexibility and autonomy. The ideal candidate would be open to occasional travel into the Bulwick Clinic for training.
• Optional Office Space: For those who prefer or need an office setting, we can offer a dedicated space within our clinic.
• This is a casual, self-employed position, allowing you to manage your schedule within agreed parameters.
How to Apply:
If you are passionate about providing support in a dynamic, client-focused environment and meet the needs we have outlined above, please send your resume and a brief cover letter explaining why you’d be a great fit for this role to Steph at driscolljobs@outlook.com
