It's Time for Change

It's Time for Change Let’s put the human factor back into business. Real change doesn’t come from rigid frameworks. It’s not about ‘fixing’ people.

Helping leaders lead people (not just projects) | Culture, performance, & leadership | Partnerships, strategy, & support | Chartered Psychologist | 🎙 Host of Beyond the Water Cooler It comes from conversations that make space for reflection, connection, and clarity - and from support that meets people where they’re at. I support leaders navigating the more human (& often messier) side of work - the stuff that affects how people feel, how they show up, and how well they perform. In a nutshell: People Strategy = Leadership, Culture, and Performance. Yes, I’m a psychologist, consultant, and coach, but mostly I’m the person organisations come to when something’s simply not working and they don't know what to do about it - whether it’s a team dynamic that’s off, a manager who's overwhelmed, a culture that doesn’t match what’s written on the wall - that’s when I get a call. And it’s certainly not about just ticking boxes. It’s about understanding what’s going on beneath the surface and creating the conditions people need to thrive - so your culture holds strong, even when the pressure’s on. There’s no one-size-fits-all-off-the-shelf-quick-fix. Whether I’m working with you through a retained partnership, facilitating team development, or coaching leaders through complex people challenges, it’s always:

- Bespoke
- Practical
- Psychology-backed
- Human-focused

Oh, and often - quite fun! Because when we get people right, we get business right. Fancy a chat about how we might work together?

📧 lisa@itstimeforchange.co.uk
🌍 www.itstimeforchange.co.uk
https://itstimeforchange.co.uk/contact

🎙 Beyond the Water Cooler is where I chat with brilliant guests about leadership, culture, neurodiversity, burnout, and all the real stuff that affects how we work. Listen here: https://itstimeforchange.co.uk/podcast

🖊 Or check out my blog for honest advice and topical takes on people strategy, performance, mental health, and more: https://itstimeforchange.co.uk/blog

🌟 Client feedback? Head to Google or check out the testimonials on my site. They’ll tell you what it’s like to work with me - and why my clients tend to stick around. Off-duty you’ll find me hiking, travelling in our motorhome, wrangling children, and definitely enjoying a G&T (or 2).

Where does your power lie?Do you ever feel at the affect of the world around around you - relatively helpless given the ...
20/11/2025

Where does your power lie?

Do you ever feel at the affect of the world around around you - relatively helpless given the circumstances?

When people have an external locus of control, their power sits outside of themselves, limiting their belief that they can bring about change. This is not helpful.

A client of mine last week was buzzing (that's the good part!) but she attributed the positive change in her experience as being down to the luck of being on leave for a few days. However, when she outlined the specifics that had improved, they were all work related. She had done things differently and guess what... the outcomes had changed (closer to what she wanted).

This individual, like so many, had fallen into the trap of feeling powerless. Explaining how her actions over the last few weeks have brought about change, my client shifted towards understanding that she plays a part in determining her future.

Here are 3 tips about how to increase an internal sense of power:

1️⃣ If you spot the tendency to ignore your internal locus of control in yourself or others, identify the parts of a problem that ARE within your control and focus on changing those.

2️⃣ Be clear about the connection between your actions and the outcomes. Help people unpick what they did differently and what the specific impact was. In other words, shut down passive perceptions.

3️⃣ Avoid using generalised language such as "That was great!" or "Good luck!" and instead be specific... "You were great at engaging the audience with your stories!" or "Remember you nailed the presentation last time - practice as you did then and you'll do well."

People need to be aware that everything they do or don't do has an impact on the world around them. Raise awareness of that. And increase power for taking control.

Positive change starts with understanding how your workforce ticks. Support them to develop the knowledge and skills needed to put themselves in their best place and to bring about the success you want.

What creates a workplace where people truly belong and thrive? I spoke with Megan Carter, Head of People at Blenheim Pal...
20/11/2025

What creates a workplace where people truly belong and thrive? I spoke with Megan Carter, Head of People at Blenheim Palace and Pye Homes, about the impact of human-first leadership and workplace culture.

On the latest Beyond the Water Cooler, Megan explained how active listening, open feedback, collective ownership and genuine care from managers helps build high-performing teams. Leadership is about empathy and empowerment - not just strategy.

You know that when employees feel valued and heard, they want to stay and contribute. And the low attrition rate at Blenheim proves that. Prioritising emotional needs and psychological safety makes all the difference.

How does your organisation nurture belonging AND performance? Share your thoughts!

🎧Listen: https://itstimeforchange.co.uk/captivate-podcast/building-cultures-where-people-belong-and-perform-megan-carter-blenheim-palace
📺 Watch: https://youtu.be/DDe05WUfHrg

I was talking with Dr Claire Plumbly recently about how high-performing professionals can be burning out, yet still tick...
18/11/2025

I was talking with Dr Claire Plumbly recently about how high-performing professionals can be burning out, yet still ticking all the boxes. Still delivering. Still showing up. And yet… completely drained.

Because burnout doesn’t always look like collapse.
Burnout often creeps in behind the scenes. Quiet. Functional. Hidden in the culture of “pushing through”.

But the cost is rising.... Energy. Focus. Health. Relationships.

And it’s often the people who appear most capable who are most at risk.

In leadership, we have a responsibility to notice the early signs. Not just for our teams - but for ourselves. Because true high performance isn’t about pushing harder. It’s about knowing when to pause.

The nervous system needs recovery, not just resilience.

I explore this more in my latest blog - including the real signs of burnout (not the obvious ones), why high achievers are vulnerable, and what sustainable leadership really looks like.

Read the full post: https://itstimeforchange.co.uk/an-invisible-cost/

We made it to the Alpha Tower! Despite having worked with this group for over a year, this was the first time Gemma Elli...
17/11/2025

We made it to the Alpha Tower!

Despite having worked with this group for over a year, this was the first time Gemma Ellison and I visited their Hitachi Energy home in Birmingham!

Story telling is one of our favourite sessions because we get to hear what has driven people to achieve what they have today, and what has influenced who they have become now. It strengthens human connections within the team and it never fails to impact.

For these grads, it was also a great opportunity to develop their presentation skills.

The day actually started with a focus on navigating change and uncertainty in a BANI world to increase resilience and to be better prepared for a world that is brittle, anxious, non-linear and incomprehensible.

These topics are so relevant for every individual in an organisation whether you're a graduate leading yourself or a leader showing others the way and shaping an environment for people to succeed.

That's what makes sessions like yesterday so engaging and rewarding.

"You don't sound like a psychologist!" was a huge compliment given the context. A director I'm supporting had worked wit...
17/11/2025

"You don't sound like a psychologist!" was a huge compliment given the context.

A director I'm supporting had worked with one recently, exploring challenges in a way that my client didn't always 'get'. The director is one incredibly clever guy but the language and approach weren't cutting it.

In contrast, he thanked me for being "so practical" - speaking in plain English, focused on what will really make a difference, and empowering him to leave with confidence about real action... that made sense.

Remembering to join people where they're at is essential if you want to connect and have an impact. Too often I see people, in a whole array of roles, thinking they need to behave in a particular way or trying to impress.

Be human.

What are you going to do this week to set about practical advice to empower others to move closer to solving their problems?

13/11/2025

💡 How do we spot burnout in our high performers before it’s too late?

The 'Insight to Action' download from my Beyond the Water Cooler episode with Dr Claire Plumbly captures practical strategies and fresh perspectives straight from our discussion. This resource distils the key insights and actions leaders and managers need to cultivate work cultures where people don’t just perform - they thrive.

Leadership isn’t simply about recognising big wins or rewarding results.
The reality is, burnout can be hidden behind apparent achievement - especially when work cultures emphasise results over wellbeing.

When management starts honest conversations about burnout and creates space to check in beneath the surface, it’s possible to foster teams that perform and feel well. It's crucial for leaders to ask not just “Are you delivering?” but also “How are you doing?”

Download Insight to Action: Burnout Intervention: https://itstimeforchange.activehosted.com/f/31

Listen to the podcast here: https://itstimeforchange.co.uk/captivate-podcast/burnout-signs-solutions-in-modern-workplaces-claire-plumbly/

How do you make space to spot burnout in your workplace?

11/11/2025

🌱 High performing teams don’t just happen because of grand gestures or away days. Real trust grows from the everyday – all those little behaviours, comments, and interactions that pass almost unnoticed.

I recently spoke with Gareth Tennant and Chris Kitchener about how leadership and management often focus on the big ticket items - those team events that promise to “build trust.” Yet, it’s actually the micro-moments that matter: a facial expression, a small comment - “tiny transactions” that signal whether we’re truly listening and valuing people.

A work culture that enables people to thrive pays attention to these daily details. It’s not just about major initiatives; it’s about fostering an environment where everyone’s contribution is respected, and trust is built brick by brick.

Leaders and managers...

How are you modelling these behaviours?
What small, doable changes have you noticed make a difference in your team’s ability to perform at their best?
How are you keeping these front of mind and engaging with them intentionally everyday?

Catch my conversation on Beyond the Water Cooler for more thoughts on building a culture where trust leads to high performance: https://itstimeforchange.co.uk/captivate-podcast/trading-places-battling-with-business/

I love people who challenge the status quo, and this group at Handcrafted do just that. Not only are they are an excepti...
10/11/2025

I love people who challenge the status quo, and this group at Handcrafted do just that.

Not only are they are an exceptional charity with their creative approach to supporting people excluded from society to turn their lives around. But today they took the time to hit pause - to support their managers.

Sounds obvious to consider HOW we operate but rarely do people make it a priority to consider how they are really showing up, what's needed of them, and how they can develop to have greater impact.

Dan Northover invited me to help his managers think about just that (thank you for the recommendation Roger Davies).

We had an energising day (this is one VERY connected, engaged bunch of people!) exploring the likes of:

⭐Contrasting what people spend their time doing vs the activities that have most impact.
⭐Identifying what gets in the way of being what is needed of them, the impact of those barriers, and how to take control.
⭐Understanding the important difference between red (emotionally-driven) and green (logical) behaviours - unpicking human responses to increase self-regulation and increase time in the green zone.
⭐Problem solving key areas identified by research, that aligned with what both managers and their teams want for effective practice, to find tangible changes for growth.
⭐Skills development such as Radical Candour and the Conversation Ladder.

My question to other leader is: How are you developing your managers clarity, capability and confidence?

I had the best time - thank you Handcrafted. Your humour, energy and passion is infectious!

The poster in my hotel room is a lie.Getting to Durham this week was far from quick. I was kicked off the train at York ...
07/11/2025

The poster in my hotel room is a lie.

Getting to Durham this week was far from quick. I was kicked off the train at York where there was a major disruption with no advice other than "it's anyone's guess when trains might get going again".

But the thing about a drama is it pulls people together. People were sharing phone chargers on the stationary train while we still hoped it might move again. There was a heightened connection in the shared experience as passengers realised it was going to be a long night.

But the photo shows my true travel companions. Complete strangers who became friends on an adventure when there appeared no way to get to Durham (there were no taxis), before eventually sharing a cab together for the final hour-and-a-half of the journey.

Peter Wilson, Trevor Smith and the lovely Christine were fabulous company and it was INCREDIBLE how many links we shared in our lives!!

So, rather than rocking up at my hotel for an early night to be as fresh as a daisy for the workshop I was facilitating with Handcrafted, I stumbled in at 10.40pm feeling totally wired and exhausted all at the same time.

It's official - I hate trains (I can't remember the last time I wasn't delayed).

But I also really appreciate the human spirit that turns a potentially miserable time into a shared adventure. And I have new connections who I know I'll stay in touch with.

Thank you for your company Peter, Trevor and Christine.

😓 Burnout can be hidden behind busy schedules and high achievement - but it’s a real concern for leaders and managers wh...
06/11/2025

😓 Burnout can be hidden behind busy schedules and high achievement - but it’s a real concern for leaders and managers who want thriving, sustainable teams.

On the latest Beyond the Water Cooler, I speak with Dr Claire Plumbly about why burnout isn’t just a dramatic “crash”, and how to spot the subtle signs before it spirals. If we ignore the indicators, we risk rewarding output at any cost.

Great leadership goes beyond results. It’s about modelling boundaries, building psychological safety for people to speak up before reaching breaking point, and fostering connection - a work culture where people aren’t just rewarded for pushing through, but for caring for their wellbeing and the wellbeing of others.

Managers who prioritise regular check-ins, clear recognition, and fair workloads help create high-performing teams without sacrificing health. Small changes, compassionate conversations, and clarity about what matters most make all the difference.

Want actionable advice for supporting your team’s wellbeing and preventing burnout?
Listen here: 🎧https://itstimeforchange.co.uk/captivate-podcast/burnout-signs-solutions-in-modern-workplaces-claire-plumbly or watch on YouTube: 🎬https://youtu.be/sR8867mX-GY

What changes would help colleagues feel truly supported? Share your thoughts below!

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