29/12/2025
🌟 Introducing Accurx Navigator at Morrab Surgery! 🌟
We are delighted to announce a new service for our patients — Accurx Navigator. This smart online feature is designed to help you find the right care, at the right time, so you may not always need to book a GP appointment directly.
✅ What is Accurx Navigator?
Accurx Navigator is part of the Accurx Patient Triage system. It automatically suggests trusted NHS self-care options, pharmacies or self-referral services for common health issues — while still giving you the choice to contact us directly if you prefer.
📋 Which conditions can it help with?
Navigator covers 12 common health problems such as: cough, sore throat, urinary tract infection (UTI), back pain, earache, sinus infection and more.
🖥️ How it works (for you):
When you start an online consultation at Morrab Surgery (via Accurx), you’ll see a Navigator screen with sign-posting options.
You’ll be shown suggested services (for example pharmacy advice, NHS self-help) plus the option to go straight on to the GP practice if you wish.
If you choose to contact us, your usual practice request still comes through. The Navigator portion doesn’t replace our clinical review; it simply adds extra choice.
💡 Why we’re using it:
It helps ensure patients access the most appropriate part of the system for their needs (saving time for both you and us).
It helps hold the line for GP appointments for those who really need an in-person or telephone review.
It supports self-care and quicker resolution for less urgent issues.
🔄 Important to know:
Using Navigator does not mean you are prevented from choosing our practice — you always retain that option.
Navigator is for non-urgent health issues. If you have a serious or urgent problem (chest pain, shortness of breath, etc.) please phone the surgery or attend A&E as appropriate.
It is informational only: it does not give medical diagnosis or replace a clinician’s review.
📣 How to access it:
Visit our website, go to Contact us online, and select the Accurx online request form. When you complete the form, you’ll be guided via Navigator.
Contact us about your request - Accurx Patient Portal
🙏 Thank you for choosing our digital services
By using Accurx Navigator you’re helping us deliver the best possible care — and we’re here when you need us. Let’s make your care easier and more efficient together.
