Steps Ahead Care & Support Ltd

Our Story

www.stepsaheadsupport.co.uk

‘Delivering a service of excellence, where compromise is never an option’

Care Packages - The aim of Steps Ahead Care & support is to enable the people we support to live as independently as possible in their own home. We will tailor a package of support to meet your requirements this could be 24 hours a day or a few hours each week. Steps Ahead Care & Support commits to working with each person, their relatives, carers and the multi-disciplinary team, towards identifying, implementing and reviewing a personal care and support plan. The care and support plan will adequately reflect your needs at any one time to deliver the highest quality care and support, this will be constantly reviewed and discussed with the person to ensure that it is current and we are continually able to meet your needs and requirements. We will work with you and support you to recruit and to develop a committed team of support workers who are able to deliver the level of support you require, of course taking in to consideration your individual personality, personal interests and ensuring that they have common ground to build on a professional working rapport. We will support you to reach your personal goals and aspirations ensuring that you are able to make informed choices and take risks concerning your day to day life. We will work with you to facilitate a community based rehabilitation programme working with relevant therapists to safely reduce the level of support required and increase confidence and independence. If you are interested in considering Steps Ahead Care & Support as an addition or alternative to your current provider please contact our professional, friendly and experienced team on 01752 547257 or email christine@stepsaheadsupport.co.uk Agency - Steps Ahead Care & Support are an established provider of agency staff to Registered organisations, we specialise in providing highly skilled staff to organisations who support people with a learning disability, mental health, autistic spectrum, physical disabilities and acquired brain injuries. Steps Ahead Care & Support prides itself on providing an exceptional professional service at a moments notice. We provide a 24 hour on call service which operates 365 days a year, this is managed by one of our experienced team who will be familiar with your organisations individual requirements and the support staff who best compliment your existing team. Steps Ahead Care & Support will ensure that we provide a staff member that fits the requirements of your organisation whilst at the same time doing our utmost to offer continuity. As a customer you will have regular visits from one of our Care Managers so we can learn about your company and how we can best meet your service requirements. Prior to a new Steps Ahead Care & Support staff member commencing an advanced pre arranged shift within your company, we will forward you a personal profile which includes a recent photograph, their advanced DBS number all their training and a brief insight into their professional experience. All staff members have regular supervision and can access our 24 hour on call/ de-brief service when required, this is so we can ensure our staffs wellbeing, and also gives the Care Manager the opportunity to discuss with them feedback received from Quality Assurance. We believe that having highly trained experienced staff is vitally important, however the service you receive from the office and on call team is of equal importance. That is why we will call you within 10 minutes of receiving your shift requirements to inform you of who will be attending or keeping you abreast of any outstanding shifts, we will then back this information up with an email and/or text. Whether you require long term cover or your requirements are more ad hoc, Steps Ahead Care & Support are able to offer an exceptional service with the highest calibre of staff for more information on the service we can offer you please contact us on 01752 547257 where we will be happy to assist.