Talbot Green Group Practice

14/04/2026

13/04/2026

‘📞 Changes to our phone system – from 27 April

Following patient feedback, we will be introducing new telephone options from Monday 27 April.
These changes are designed to help reduce the 8:30am phone rush and make it easier for patients to reach the right service at the right time.
When you call, please listen carefully to the options before selecting.
Thank you for your patience as we make these improvements.’

The changes will look like the following –

When you call from now on there will be 4 options to chose from. Please find the call menu options being introduced below:

Option 1 - Appointments:

Next options for Option 1:

For urgent medical problems that need help today, press 1

For routine appointments, including nursing appointments, press 2 – Lines open 10am – (for calls before 10am)

To Cancel an appointment, press 3

Option 2 – For Test Results, please allow the 1 week for your results to be reviewed before calling

Option 3 – For Prescribing Queries

Option 4 – For Reception & General Enquiries

Once our system has been updated, please feel free to message us, or let reception know if you notice any issues with the system, or have any ideas on how to improve it further

02/04/2026

Patient activity in March 2026
Please find our practice activity for throughout March 2026. We'll be publishing this information regularly, to provide accurate updates on all of the work we are currently undertaking at the practice.

Number of calls answered in 2 minutes, relates to how quickly we answer the phone once you are position number 1 in the que. As you can see we answer 95% of calls within 2 minutes.

17/03/2026

GP TRAINING AFTERNOON

Protected Learning time for all Cwm Taff Morgannwg GP Surgeries
Thursday 19th March 2026

We will be closed from 1:00pm on the above date.

If you require urgent medical care between 1:00pm and 6:30pm
Please call the surgery number to obtain the ‘On Call service number’

If you require general health advice
Please ring
111
Our Local Pharmacies can offer advice under the common Ailments Scheme

Usual out of hours will take over from 6:30pm

16/03/2026

Thank You for Your Patience

We’re currently learning and adapting to our new systems, and this transition may take a little time.

Thank you for your continued patience and understanding while we make these improvements.

Our priority is — and will always be — providing the best possible service for all our patients.

We appreciate your support.

21/02/2026

System Migration Update

We’re pleased to let you know that our recent system migration has been successfully completed.

We would like to sincerely thank all of our patients for your patience and understanding during this transition period. Your support has been greatly appreciated by the whole team.

As we continue to familiarise ourselves with the new system, there may occasionally be slight delays while staff learn and adapt to the new processes. We kindly ask for your continued patience and understanding during this time.

Thank you for your ongoing support.

— Talbot Green Group Practice.

16/02/2026

***Important Information about system downtime, between the 12th to the 19th of February 2026***

The practice will be switching to a new clinical system on the 19th of February 2026. This has been made mandatory by the health board, and has affected all practices in Wales over the last year.

As a result, we will not be able to access any aspect of your medical records from 12 noon on 12th February 2026.
This means that we will be running at a significantly reduced service and will have the capacity to deal with urgent matters only.

Our NHS App will also be unavailable Wednesday 11th February and back up on Wednesday 18th February 2026.

Prescription Requests

If your repeat medication is due during this time, we ask that you put your request in week commencing 26 January 2026. If you do have enough medication to last you, please order on the 23rd of February 2026.

Please note we will not be able to access your notes and issue routine repeat medication during this time.
Ahead of the system downtime we will be issuing double prescriptions for eligible patients in the month of January and February.

Appointments

We will be operating an on the day Emergency only surgery during these dates.
Please be aware we will not be able to access your clinical record for the test results, therapy or medical history during the period of 12th to 19th February.
Please be patient with us as this transition will cause extra upheaval for all staff and patients, and we apologise for any inconvenience this may cause.

Please contact the surgery if you are taken ill during this downtime in the normal manner. Alternatively, please use your local pharmacy or ring 111 for advice.
Please pass this information onto friends, families and neighbours.

24/11/2025

‼️IMPORTANT UPDATE‼️

As a result of a significant rise in the flu virus circulating in Royal Glamorgan Hospital and increasingly on our other sites, we are introducing compulsory mask wearing for all staff and visitors within acute and community hospital settings, unless they are exempt.

Wearing a mask is an effective way to prevent yourself from catching or spreading the virus.

Respiratory illnesses and viruses can be dangerous for vulnerable patients in hospitals, and causes sickness among our staff, so it is important that we do what we can to prevent the spread of illnesses.

This requirement is vital to protect our patients, staff and visitors and applies to all areas of our hospital including:

• Front door areas (including emergency departments and maternity units)
• Outpatient areas
• Mental Health Units
• Community Hospitals

You can help us to contain the spread of the virus by only visiting our hospital sites if absolutely necessary.

Respiratory illnesses and viruses can be dangerous for vulnerable patients in hospitals.

If you are immunosuppressed, think you have a virus or have recently spent time with someone who has a virus, avoid visiting our hospitals.

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‼️DIWEDDARIAD PWYSIG‼️

O ganlyniad i gynnydd sylweddol yn nifer y feirws ffliw sy'n cylchredeg yn Ysbyty Brenhinol Morgannwg ac yn gynyddol ar ein safleoedd eraill, rydym yn cyflwyno gwisgo masgiau gorfodol i'r holl staff ac ymwelwyr mewn lleoliadau ysbytai acíwt a chymunedol, oni bai eu bod wedi'u heithrio.

Mae gwisgo masg yn ffordd effeithiol o atal eich hun rhag dal neu ledaenu'r feirws.

Gall afiechydon anadlol a feirysau fod yn beryglus i gleifion agored i niwed mewn ysbytai, ac maen nhw’n achosi salwch ymhlith ein staff, felly mae'n bwysig ein bod yn gwneud beth a allwn i atal lledaeniad afiechydon.

Mae'r gofyniad hwn yn hanfodol i amddiffyn ein cleifion, staff ac ymwelwyr ac mae'n berthnasol i bob rhan o'n hysbyty gan gynnwys:

• Ardaloedd drws ffrynt (gan gynnwys adrannau argyfwng ac unedau mamolaeth)
• Ardaloedd cleifion allanol
• Unedau Iechyd Meddwl
• Ysbytai Cymunedol

Gallwch ein helpu i atal lledaeniad y feirws drwy ymweld â safleoedd ein hysbytai dim ond os yw'n gwbl angenrheidiol. Gall afiechydon anadlol a firysau fod yn beryglus i gleifion bregus mewn ysbytai.

Os oes gennych imiwnedd gwan, os ydych chi'n meddwl bod gennych chi feirws neu os ydych chi wedi treulio amser yn ddiweddar gyda rhywun sydd â firws, osgoi ymweld â'n hysbytai.

19/11/2025

📢 Patient Notice 📢
Protected Learning time for all Cwm Taff Morgannwg GP Surgeries

⚠️The Surgery will be Closed from 1:00pm on
Thursday 20th November ⚠️

➡️If you require urgent medical care between 1:00pm and 6:30pm

➡️Please call the surgery number to obtain the ‘On Call service number’

➡️If you require general health advice
Please ring
➡️111

✅️Our Local Pharmacies can offer advice under the common Ailments Scheme

✅️The minor injuries unit at Ysbyty Cwm Rhondda are also available until 4.30pm

Usual out of hours will take over from 6:30pm

⚠️Please remember to request your repeat prescriptions in advance⚠️