Eglwysbach Medical Practice

Eglwysbach Medical Practice Providing Primary Care Services in Pontypridd and the surrounding area.

17/11/2025

TEMPORARY HOLD ON BOOKING ROUTINE APPOINTMENTS


Due to our computer system migration this week , we are not booking routine appointments until the afternoon on Wednesday, 19 November .

At this time, we are only able to book urgent, on-the-day appointments.

Thank you for your understanding and patience during this transition.

11/11/2025

******Our computer system will be down at 12 noon today in preparation for our new clinical system on the 19th of November 2025 ***.

As a result, we will not be able to access ANY aspect of your medical records.

This means that we will be running at a significantly reduced service and will have the capacity to deal with urgent matters only.

If your matter is not urgent, please contact us from 8am tomorrow morning when the computers will be back up and running.

Thank you for your patience!

03/11/2025

Notice: Temporary Delay in Processing Subject Access Requests


We are currently in the process of changing our computer systems to improve the way we manage patient information and deliver care.

During this transition, there may be a temporary delay in processing Subject Access Requests (SARs) — requests for copies of your medical records.

Please be assured that we are working hard to keep any delay to a minimum. We will continue to process all requests as promptly as possible and, where required, we will inform you if an extension to the usual one-month response time is needed in line with UK GDPR.



Please be assured that we are working hard to minimise any delays, and all requests will be processed as soon as possible.

We apologise for any inconvenience this may cause and thank you for your understanding and patience.

06/10/2025

****Important Notice: Clinical System Migration***

The practice will be switching to a new clinical system on the 19th of November 2025

As a result, we will not be able to access ANY aspect of your medical records from 12 noon on Monday 10th November.

This means that we will be running at a significantly reduced service and will have the capacity to deal with urgent matters only.

Our online functions such as the NHS Wales App will also be unavailable during this period.

PRESCRIPTION REQUESTS

If your repeat medication is due during this time, we ask that you put your request in week commencing 27th October. If you do have enough medication to last you, please order after 21st November.

Please note we will not be able to access your notes and issue routine repeat medication during this downtime.

Ahead of the system downtime we will be issuing double prescriptions for eligible patients in the month of October.

APPOINTMENTS

We will be operating an on the day Emergency only Surgery during these dates.

Please be aware we will not be able to access your clinical record for test results, therapy or medical history record during the period 10th to 19th November.

NEW PATIENT REGISTRATION REQUESTS

Whilst we will still be accepting patients to register with us, we will not be able to enter your details onto our clinical system during the period 10thto 19th November.

Please be patient with us as this transition will cause extra upheaval for all staff and patients, and we apologise for any inconvenience this may cause.

Please contact the surgery if you are taken ill during this downtime in the normal manner. Alternatively, please use your local Pharmacy or ring 111 for advice.

Please pass this information on to your families, friends and neighbours

Saturday 4 October appointments available . Please contact the surgery to book.
26/09/2025

Saturday 4 October appointments available . Please contact the surgery to book.

14/09/2025

Flu vaccination appointments - available to book

People sometimes think a bad cold is flu, but having flu can often be much worse than a cold and you may need to stay in bed for a few days. In the worst cases, flu can result in a stay in hospital, or even death. Some people are more susceptible to the effects of flu.

For them, it can increase the risk of developing more serious illnesses such as bronchitis and pneumonia, or can make existing conditions worse.

You should consider having the vaccine if you have any long-term health condition listed above, or you are:
aged 65 years or over
pregnant
children of a certain age
living in a residential or nursing home
the main carer of an older or disabled person
living with someone who has lowered immunity due to disease or treatment.

Give us a call today to book your vaccination appointment.

Address

Berw Road
Pontypridd
CF372AA

Opening Hours

Monday 8am - 6:30pm
Tuesday 8am - 6:30pm
Wednesday 8am - 6:30pm
Thursday 8am - 6:30pm
Friday 8am - 6:30pm

Telephone

+441443406811

Website

http://www.tontegsurgery.com/

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