Port Isaac Surgery

02/12/2025

Port Isaac Practice/Bridge Medical Centre:

Would you like to join our friendly nursing team ?

Please follow the link below to apply:-

Port Isaac Practice

02/12/2025

Steady On Your Feet
Cornwall

If you live in Cornwall and the Isles of Scilly, and you are concerned about falling over, you're not alone. Steady On Your Feet is here to support you every step of the way. Our advice, guidance, and resources can help you stay active, healthy, and independent while reducing your risk of falls.

The online falls prevention platform Steady On Your Feet is now up and running and can be found at Welcome to Steady On Your Feet Cornwall (it is being updated to include Isles of Scilly). This has been commissioned by Public Health initially for 3 years.

The site allows residents and there families to undertake a falls risk assessment and suggests actions to take to reduce any identified risk and signposts to local services.

Steady On Your Feet - Cornwall Falling is a common problem but it's not an inevitable part of ageing. In fact, it can often be avoided if simple advice is followed.

27/11/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

27/11/2025

Cornwall Council and the local NHS are urging residents to hand back unused care equipment this winter.

Many items, like walking frames, crutches, beds and short-term loaned wheelchairs are left unused or forgotten in people’s homes once they are no longer needed.

26/11/2025

25/11/2025

24/11/2025

📢 Extra Winter Vaccination Clinics in December!

We’re running additional Flu, COVID-19, and RSV vaccination clinics throughout December for eligible patients.

✅ Protect yourself and your loved ones this winter.
✅ Limited appointments available – book early!

Who is eligible?

Check full eligibility details here:

NHS Eligibility Criteria and RSV Vaccine Info england.nhs.uk,

📞 Call the surgery to book your appointment today!

NHS England

07/11/2025

Port Isaac Practice/Bridge Medical Centre:

📢 Important Notice: Temporary Closure for Staff Training
Please note that both sites and both dispensaries will be closed from 1:00 PM on Wednesday, 12th November for essential staff training.

We will reopen as normal the following day. Thank you for your understanding and support as we continue to improve our services for you.

04/11/2025

Port Isaac Practice/Bridge Medical Centre:

October telephone stats -

Total inbound calls - 5698 (4150 – 72.8% Queued)
Answered from the queue - 3889 (68.5%)
Average queue time answered - 2m 16s
Average inbound talk time - 2m 17s

Total outbound calls attempted - 5792
Total outbound calls connected 5093 (87.9%)
Average outbound talk time - 2m 56s

Patients who hung up without waiting - 1493 (26.2%) - average time they waited before hanging up - 49s.

Callbacks requested - 11
Callbacks successful - 11

10-11am is busiest for calls in (probably the dispensary)
9 - 10am is busiest for outgoing calls

68.5% answered from the queue in an average of 2m 16s is brilliant when you consider it is flu booking time and reception/dispensary have been very short of staff.

Thank you to the staff for their team work and the patients for being patient.

29/10/2025

Port Isaac Practice/Bridge Medical Centre:

Important Notice from Port Isaac Surgery 📞

We are currently experiencing very low staffing levels, which means phone calls may take longer to answer than usual.

Please rest assured that our dedicated team is working incredibly hard to support all our patients as best we can during this time.

🙏 We kindly ask for your patience and understanding — and please, be kind to our staff. Your support means the world to us.

Thank you,
Port Isaac Surgery Team