Port Isaac Surgery

07/11/2025

Port Isaac Practice/Bridge Medical Centre:

📢 Important Notice: Temporary Closure for Staff Training
Please note that both sites and both dispensaries will be closed from 1:00 PM on Wednesday, 12th November for essential staff training.

We will reopen as normal the following day. Thank you for your understanding and support as we continue to improve our services for you.

04/11/2025

Port Isaac Practice/Bridge Medical Centre:

October telephone stats -

Total inbound calls - 5698 (4150 – 72.8% Queued)
Answered from the queue - 3889 (68.5%)
Average queue time answered - 2m 16s
Average inbound talk time - 2m 17s

Total outbound calls attempted - 5792
Total outbound calls connected 5093 (87.9%)
Average outbound talk time - 2m 56s

Patients who hung up without waiting - 1493 (26.2%) - average time they waited before hanging up - 49s.

Callbacks requested - 11
Callbacks successful - 11

10-11am is busiest for calls in (probably the dispensary)
9 - 10am is busiest for outgoing calls

68.5% answered from the queue in an average of 2m 16s is brilliant when you consider it is flu booking time and reception/dispensary have been very short of staff.

Thank you to the staff for their team work and the patients for being patient.

31/10/2025

29/10/2025

Port Isaac Practice/Bridge Medical Centre:

Important Notice from Port Isaac Surgery 📞

We are currently experiencing very low staffing levels, which means phone calls may take longer to answer than usual.

Please rest assured that our dedicated team is working incredibly hard to support all our patients as best we can during this time.

🙏 We kindly ask for your patience and understanding — and please, be kind to our staff. Your support means the world to us.

Thank you,
Port Isaac Surgery Team

28/10/2025

Port Isaac Practice/Bridge Medical Centre:

On holiday in Cornwall? - NHS Cornwall and Isles of Scilly?

If you’re on holiday in Cornwall and not feeling well, there are a range of local health and care services available to help you.

https://cios.icb.nhs.uk/help-us/holiday/…

Need health advice whilst on holiday in Cornwall?

Anyone who is visiting Cornwall is asked to call their own GP, and not the one closest to where they’re staying, if they need non-urgent advice. They are used to helping by phone, video, and email. If you need a prescription, your surgery can send it to any pharmacy you choose, for you to collect close to where you are staying.

For people who need non-urgent care when their own GP is not open, and don’t think they can wait, use the NHS 111 online service or call 111, at any time day or night.

Anyone with serious or life-threatening illnesses or injuries should dial 999.

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28/10/2025

Port Isaac Practice and Bridge Medical Centre:

Our website is now up and running we apologise for the inconvenience and hope that this is now a permanent fix.

Thank you all for your patience and to our staff who were short staffed yesterday and still processed all requests.

We will keep you updated if anything changes

24/10/2025

Port Isaac Practice & Bridge Medical:

There is currently a fault with our website therefore our Kliniks triage form is temporarily unavailable.

If you urgently need to contact a GP please telephone the surgery and we will call you back to complete a form.

Please expect the phone lines to be busier than usual

Apologies for any inconvenience

20/10/2025

Port Isaac Practice/Bridge Medical Centre:

On Saturday 4th & 18th October we held vaccinations clinics - during these two days our staff gave:

1658 flu vaccines
780 covid vaccines
115 shingles vaccines
72 pneumovax

This is incredible - thank you to the staff for giving up your Saturday and thank you to the patients for braving the weather.

If you would like to book a vaccine (dependant upon eligibility) please call the surgery on 01208 880222.

Terri - Practice Business Manager

17/10/2025

Port Isaac Practice/Bridge Medical Centre:

📢 Appointment Reminder

If you arrive more than 10 minutes early for your flu or COVID vaccination, you may be asked to return closer to your scheduled time.

This helps us manage patient flow and keep waiting areas safe.

Thank you for your understanding!

17/10/2025

Port Isaac Practice/Bridge Medical Centre:

📢 Help Us Stay in Touch!

We’re updating our records to make sure we can reach you with important health information and updates.

If you haven’t already, please visit our website to provide your current email address and mobile number. It only takes a minute and helps us keep you informed.

🔗 https://access.klinik.co.uk/contact/port-isaac-practice

Thank you for helping us keep your records up to date!
— Port Isaac Surgery Team

15/10/2025

Port Isaac Practice/Bridge Medical Centre:

📱 Discover the Power of the NHS App!

Did you know you can manage your health quickly and easily with the NHS App?

✅ Order repeat prescriptions
✅ View your GP health record
✅ Check your test results
✅ Receive messages from your GP surgery
✅ Access NHS 111 online for urgent help
✅ Update your organ donation preferences
✅ Get your COVID Pass (if needed)

It’s free, secure, and available 24/7 — putting you in control of your healthcare from your phone or tablet.

📲 Download it today from the App Store or Google Play and make your health management simpler than ever!

If you need help setting it up, feel free to contact us at the surgery — we’re happy to help!

Video guidance showing how to use the NHS App step by step. These videos show you how to navigate the NHS App and use its services. The NHS App promotional toolkit is designed to help you tell your patients about the NHS App and help get them started. 

15/10/2025

Port Isaac Practice/Bridge Medical Centre:

Over 40? Interested in brain health research?

Join the PROTECT study to take part in cutting edge research and help us prevent dementia in the future

Join us today!

Why?
✓ Contribute to vital research to prevent dementia, from home, for free
✓ Access clinically proven brain training games to improve your brain health
✓ Access cutting edge clinical trials into ageing, brain health and mental health
✓ Be the first to hear news about brain research and dementia prevention
✓ Fully ethically approved and compliant with all data protection laws

Are you eligible?
✓ Aged 40 or over
✓ Access to a computer and the internet
✓ Live in the UK
✓ Speak English

What is Involved?
✓ Register at www.protectstudy.org.uk
✓ Give your consent
✓ Complete brain tests and questionnaires from home
✓ Provide a DNA sample from home

The PROTECT Study The PROTECT Study is an exciting opportunity to take part in a major UK research study. It aims to understand how healthy brains age and why people develop dementia. The PROTECT study is run by the University of Exeter and Kings College London, in partnership with the NHS. “We kn...