Pont Newydd Medical Centre

26/02/2026

24/02/2026

We are operating at a reduced administrative capacity this afternoon. Our administrative team are working hard to respond to all enquiries as quickly as possible, and we appreciate your patience and understanding.
If your query is non-urgent, we kindly ask that you contact us later in the week where possible.
If you need to contact us today, please use the following email addresses:
General enquiries: general.enquiries.W95004@wales.nhs.uk
Prescription enquiries: prescriptions.enquiries.W95004@wales.nhs.uk
Please be kind to our staff who are working incredibly hard during this challenging time.
Thank you for your cooperation and continued support.

23/02/2026

Please See The Following Advice For The Planned Industrial Action of Health Visitors in CTM UHB

You may be aware that some Health Visitors in the CTM Health Board area are taking industrial action over the next 4 weeks (23rd February to 20th March 2026).

Our priority during this period is the safety and accessibility of services provided to you and your family and we are working hard to minimise the impact you experience. However, to keep services safe and ensure we can support families with more complex and urgent needs, we are having to restrict some activities, including routine appointments which have already been cancelled.

Where the health board has not contacted you to cancel appointments, please note these are expected to take place as normal. If you are unsure if group drop-in sessions have been cancelled, please contact us (see below).

Because normal methods of contact may be disrupted, we have established a single point of access which we would kindly ask you to use as the main way to contact the Health Visiting service. You will find the details below:

Tel 01443 803930 or CTM.SPOAHealthVisiting@wales.nhs.uk

We aim to respond to all enquiries within two hours.

There is also a website which you may find useful: Children's Health Visiting

Remember, if your baby or child is unwell and you are concerned, you should contact your GP or 111 as you normally would.

We are very sorry for the disruption and any concern caused by this issue. Please be assured that we will continue working hard to minimise the extent to which are affected.

Camau Gweithredu Diwydiannol Cynlluniedig Ymwelwyr Iechyd BIP CTM

Efallai eich bod yn ymwybodol bod rhai Ymwelwyr Iechyd yn ardal Bwrdd Iechyd CTM yn cymryd camau gweithredu diwydiannol dros y 4 wythnos nesaf (23 Chwefror i 20 Mawrth 2026).

Ein blaenoriaeth yn ystod y cyfnod hwn yw diogelwch a hygyrchedd y gwasanaethau sy’n cael eu darparu i chi a'ch teulu ac rydym yn gweithio'n galed i leihau'r effaith a gewch. Fodd bynnag, er mwyn cadw gwasanaethau'n ddiogel a sicrhau y gallwn gefnogi teuluoedd ag anghenion mwy cymhleth a brys, mae'n rhaid i ni gyfyngu ar rai gweithgareddau, gan gynnwys apwyntiadau arferol sydd eisoes wedi'u canslo.

Lle nad yw'r bwrdd iechyd wedi cysylltu â chi i ganslo apwyntiadau, nodwch fod disgwyl i'r rhain ddigwydd fel yr arfer. Os ydych yn ansicr a yw sesiynau galw heibio grŵp wedi'u canslo, cysylltwch â ni (gweler isod).

Oherwydd y gallai dulliau cysylltu arferol gael eu tarfu, rydym wedi sefydlu un pwynt mynediad y byddem yn gofyn yn garedig i chi ei ddefnyddio fel y brif ffordd i gysylltu â'r gwasanaeth Ymwelwyr Iechyd. Fe welwch y manylion isod:

Ffôn 01443 803930 neu CTM.SPOAHealthVisiting@wales.nhs.uk

Ein nod yw ymateb i bob ymholiad o fewn dwy awr.

Mae gwefan hefyd a allai fod yn ddefnyddiol i chi: Ymweliadau Iechyd Plant

Cofiwch, os yw'ch babi neu'ch plentyn yn sâl ac rydych chi’n bryderus, dylech gysylltu â'ch meddyg teulu neu 111 fel y byddech fel arfer.

Mae'n ddrwg iawn gennym am yr aflonyddwch ac unrhyw bryder a achosir gan y mater hwn. Byddwch yn dawel eich meddwl y byddwn yn parhau i weithio'n galed i leihau graddau’r aflonyddwch.

23/02/2026

📢 Help General Practice by Accessing Healthcare Appropriately

GP services are here to support patients with medical problems that require assessment, diagnosis and ongoing care.

You can help us care for the community by choosing the right service for your needs:

💊 Minor illnesses (coughs, colds, sore throats, simple rashes)? Your local pharmacist can often help quickly — no appointment needed.

📄 Administrative queries, sick notes and routine requests? These can usually wait for a quieter day later in the week.

📅 Ongoing, stable conditions? Routine reviews do not need to be requested on a Monday.

🚨 Urgent or serious symptoms? Contact the surgery promptly, call 111, or dial 999 in an emergency.

By accessing services appropriately, you help ensure that patients with urgent medical needs are seen as quickly as possible.

Thank you for working with us to support the whole community.

Pont Newydd Medical Centre

23/02/2026

💡 How to get the right help on a Monday:

🔹 Use online services where possible
🔹 Order prescriptions early (not on a Monday morning if you can avoid it!)
🔹 Be clear about your symptoms when speaking to reception
🔹 Consider if your issue may be suitable for a pharmacist

Our reception team are trained to ask questions — this helps us direct you safely to the right clinician.

23/02/2026

We are operating at a reduced administrative capacity again today. Our administrative team are working hard to respond to all enquiries as quickly as possible, and we appreciate your patience and understanding.

If your query is non-urgent, we kindly ask that you contact us later in the week where possible.

If you need to contact us today, please use the following email addresses:
📧 General enquiries: general.enquiries.W95004@wales.nhs.uk
📧 Prescription enquiries: prescriptions.enquiries.W95004@wales.nhs.uk

Please be kind to our staff who are working incredibly hard during this challenging time.

Thank you for your cooperation and continued support.

23/02/2026

📢 Mondays at Pont Newydd Medical Centre

Mondays are our busiest day of the week.

Following the weekend, we receive a very high number of phone calls and online requests. Our priority is to assess and support patients with urgent medical problems that cannot safely wait.

If your query is routine or non-urgent — such as ongoing stable conditions, administrative requests or general advice — we kindly ask that you consider contacting us later in the week where possible.

This helps us ensure that patients who need urgent care on a Monday can access it promptly.

Thank you for your patience, understanding and continued support.
Pont Newydd Medical Centre