KB Vet Physio

05/01/2026

Hi all,

Just a reminder that I've switched booking platforms and it now all goes through my website: www.kbvetphysio.com

The appointment reminders are only going out via email 24 hours before currently which is something I'm looking to fix as I have a 48 hour cancellation policy.

Thanks for bearing with me whilst I sort out the teething issues.

KB Vet Physio treats dogs and small animals with physiotherapy in West Sussex.

23/12/2025

Happy Christmas from me and the staff 🐾🐶

20/12/2025

I bet a lot of you didn’t know that (a lot of) the laws governing the veterinary industry were from an Act passed in 1966. There is only 2 points referencing complimentary therapy as it was so rare back then.

As a veterinary physiotherapist I and many other well qualified persons are crying out for this legislation to be updated to improve animal welfare and and include all the paraprofessionals who are currently unregulated, including my profession.

It also applied to foot trimmers, equine dentists, dog trainers, behaviourist and anyone else you can think of that can advise and intervene with your animal but isn’t a vet or vet nurse.

Protected titles, minimum standards of training and clinical experience are just the basics of what you and your animals deserve and to be protected from under qualified inexperienced ‘practitioners’.

15/12/2025

I've had a few people cancel within the 48 hour policy window for what was considered to be extenuating circumstances, so I waived the fees. Unfortunately I've had a couple of people either not rebooking or cancelling the rescheduled appointment online as a work around.

For this reason I am adding a clause to my T&Cs of:

'If an appointment has to be rescheduled less than 48 hours before due to extenuating circumstances, the rebooked appointment must not be rescheduled or cancelled at any time or full fees apply.'

I understand life events happen and I think this is fair, but if the rule can't be respected then I will have to charge for cancellations

01/12/2025

I can't believe it's that time of year already, the last 12 months have gone so fast.

Here's my Christmas opening hours:

🎄Wednesday 24th Dec closing at 1pm

🎄25th - 29th Dec closed

🎄Tuesday 30th Dec open 10am - 4pm

🎄31st Dec - 4th Jan closed

🎄5th Jan open as usual

27/11/2025

Important Update: Changes to the Way KB Vet Physio Will Operate from 1st Jan 2026

What’s Changing?

• Booking system: I will be using a new booking platform integrated to my website www.kbvetphysio.com and will stop using Fresha. The services provided will remain the same and small animal appointments can still be booked online. Don’t worry all your appointments will be transferred to the new system.

• Communication Channels: there will no longer be appointment reminders sent via WhatsApp but they will continue to be sent via email. Please be sure to check junk folders for these and save to your contacts to make sure they come into your inbox.

• Billing Process: there will no longer be a card reader facility to pay. I will be invoicing instead, these will be due on the same day as the appointment.

• Cancellation policy: this remains the same at 48 hours notice.

Why Am I Making These Changes?

I have found a few technical issues with the booking software Fresha, which has also hiked prices in the last month making it poor value for money. The new booking system has now been integrated with the website so it’s all in one place and hopefully simpler to find and easier use.

What Do You Need to Do?
1. Fill in any registration forms I send you before there appointment.
2. All existing appointments will be moved over for you.

Thanks for your continued support in these challenging times for businesses and trusting me with the treatment of your animals.

15/10/2025

By the time you all get home this evening I'm sure the media will have had time to pour over the report released by government this morning investigating the veterinary industry. Subsequently there is going to be some vet bashing going on but I think it's very important to remember the price hikes have mostly been due to the corporatisation of the industry. Six companies own >50% of the market and in doing so limiting competition significantly and increasing control. The post below has reliably published profits of the corporate companies.

🐾ARE VETERINARY TREATMENT COSTS OUT OF CONTROL AND BECOMING UNAFFORDABLE FOR MANY OWNERS?🐾

The competition watchdog has proposed that veterinarians be required to publish price lists to allow pet owners to compare costs and find the best deals. According to the Competition and Markets Authority (CMA), pet owners are often unaware of treatment costs or not provided with estimates, which can amount to thousands of pounds.

⚡⚡⚡The CMA’s investigation revealed that veterinary prices have risen at nearly double the rate of inflation.⚡⚡⚡

Additional measures suggested by the CMA include requiring vets to disclose if they are part of a large corporate group, capping prescription fees, and prohibiting bonuses for recommending specific treatments. The investigation found that 84% of veterinary practice websites lack any pricing information, highlighting the absence of standardized treatment costs.

This follows a BBC File on Four investigation in April, which reported a surge in vet bills and included whistleblower accounts attributing higher costs to large companies acquiring practices. In June, vets and animal charities told the BBC that rising costs are leading pet owners to delay treatment or, in some cases, euthanise their sick animals to avoid unaffordable bills.

🐾WHY HAVE VET FEES RISEN AT DOUBLE THE RATE OF INFLATION?🐾
There are more and better treatment options for animals today than there have ever been, but......
⚕️Advanced equipment is expensive e.g. MRI, Ultasound, x-ray!
⚕️Staff are expensive!
⚕️Costs for buildings are expensive - water, electricity, rent, rates!

The majority of vets are, we expect, driven by animal WELFARE!

BUT, Investors/Shareholders/Managers are driven by PROFIT! Everyone understands vets practices are buissness's and not charities, and we accept they want to make a profit! The question is how big a profit is acceptable?

The "big six" are estimated to own 60% of the vet practices in the UK.

IVC Evidensia £1.2-1.5Billion Revenue; Profit not disclosed; 20-25%
CVS Group £6.2Million Profit, £647Million Revenue; 10-12%
VetPartners £500Million Revenue; Profit not disclosed; 10%
Medivet £400Million Revenue; Profit not disclosed; 8%
Linnaeus £200Million Revenue; Profit not disclosed; 2-3%
Pets At Home £134Million Profit; 8%

11/10/2025

I am selling my therapeutic shortwave ultrasound machine. It can be used on humans, dogs and horses. Treats tendons/ligaments, muscles or joint conditions. Much cheaper option than laser and penetrates deeper.
It could be good addition for an animal therapist, multi dog household of for yourself. Dm me for details.
https://www.facebook.com/share/16FGponmD1/?mibextid=wwXIfr

07/09/2025

Busy weekend this weekend.

Saturday was spent doing Canine First Aid course with Dog First Aid - Sussex, keeping up to date with new protocols and current with CPD.

Sunday doing some PR at Absolute Agility’s first agility competition, which has had a fantastic turn out.

Thanks Davis for organising both.

I also had the opportunity to try Sid at his first agility show environment. He only came off the farm 9 months ago as a failed sheepdog and is adapting to pet life brilliantly, with hopes of doing some agility shows in the future.

More updates to follow of some revamps that I’ve done to the business over summer.

13/08/2025

I will be on holiday from 14th Aug and back after the Bank Holiday (Tuesday 27th Aug).

16/07/2025

Even a plank can plank.

This is one of my favourite exercises. From an older dog to increase a bit of supported spinal flexibility (videoed) to a young fit dog who needs core strength for activitie, the exercise can be made much harder for.

02/07/2025

Interesting fact of the week…

Did you know⁉️

👉Veterinary Physiotherapy is an unprotected title. Anyone can call themselves a Vet Physio, even you could.

👉Education, skill set and clinical experience has no minimal standard. Therefore, someone might have done an online course with no hands on experience (yes these courses do exist!), is trained below degree level or has never spent time in a clinical setting like a vets could be working on your animal.

👉The scope of practice has not been defined. I have sadly heard of cases where a person with no clinical background or only trained in single modality treatments like massage therapy or hydrotherapy are using electrotherapies without any training (like laser, PEMF, ultrasound and Indiba). These are not point and shoot treatments, even with a user manual, and are contraindicated for several conditions and can adversely affect an animal when used on the wrong cases.

👉Insurance companies will only cover the practitioner for the treatments they are delivering if they have been formerly trained in them. When was the last time you checked if your therapist was adequately insured?

👩‍⚖️Before the pandemic there was government time put aside to address all these issues but since then it has been pushed to the bottom of the pile. Until legislation changes it falls on the owner or vet to check a practitioner's credentials as the law doesn’t protect your animal.

Happily that’s why I have a Masters degree in Veterinary Physiotherapy, which included training in all the modalities I use from laser to mobilising, and did my placements at the RVC and have 9 year’s experience this year.

The take away message is check your therapists credentials because no one else is going to do it for you and protect your animal from poor practices.