Serendipity Merstham

23/03/2026

Unwanted facial hair. Did you know that 5-10% of females from puberty to age 45 are affected, and this increases to 40-50% after age 45. Common causes include polycystic o***y syndrome (PCOS), hormonal changes, menopause, or genetics. This can lead to issues with self esteem, low self confidence, anxiety, and obsessive checking: Studies have found two-thirds of sufferers reporting they continually check mirrors and over 75% checking by touch.

There are solutions: Laser, IPL and electrolysis for example. But what’s the difference? Electrolysis is the only method of hair removal that is recognised as permanent by regulatory bodies including the FDA. A very fine, sterile probe is inserted into the natural opening of each hair follicle, and a small amount of electrical energy is delivered to destroy the follicle's ability to produce hair.

How does electrolysis differ from Laser/IPl? Laser/IPL hair removal uses light energy to target the pigment (melanin) in the hair shaft, which means it works best on dark hair and lighter skin tones. Electrolysis, by contrast, works on all hair colours — including white, grey, blonde, and red — and on all skin tones, because it targets the follicle directly rather than relying on pigment contrast. Clients that have been told laser "won't work" for their hair or skin type, are often ideal electrolysis candidates.

We will be showcasing electrolysis over the next couple of weeks or so, answering your FAQs and giving a bit more insight into this treatment, so do stay tuned if facial hair is bothering you. If you have any questions on the meantime, just get in touch and we will be delighted to help you. You can contact us on our email hello@serendipity-salon.co.uk or by the message services on our social media.

22/03/2026

Another day, another salon window! I have to say this one is one of my favourites…. Bunnies!

20/03/2026

Well the good news is, we believe the problem that some of you have experienced with the payments screen when trying to book or buy vouchers online has finally been identified and a fix is in progress. It apparently has to do with how our website interacts with the booking app. In the meantime, if you could please go direct to our booking app rather than accessing it through our website or other platforms, you should find that you don’t get the error message. Type serendipity.book.app into your browser for direct access to the booking system.

We are very sorry for any inconvenience this has caused and for the interminably long time it has taken for the fault to be found. This never happened in the old days of a paper diary and a pencil! As always, if you need any help with your bookings or anything else, just get in touch and we will be delighted to assist you.

19/03/2026

Sign Language Week is 16th – 22nd March 2026 and is run on an annual basis by the British Deaf Association (BDA). It is celebrated each year in March to coincide with the anniversary of the recognition of BSL by the British Government in 2003.

The theme for Sign Language Week 2026 is: ‘United in Sign’, a celebration of unity, pride, and collective action around sign languages and Deaf culture.

The aim of the campaign is to encourage people of all ages across the UK to take up the challenge of learning BSL for themselves and finding out more about the language and culture of the Deaf, Deafblind and hard of hearing British people for whom BSL is their first or preferred language.

The positive impact of BSL on thousands of Deaf and hard of hearing people are often under appreciated. Our goal is to make everyone realise the importance of BSL, and how awareness can make a big difference.

Why not have a go? It’s always great to
learn a new skill and this one can make a huge difference to the lives of others.

With thanks to Jess for her help making this post.

18/03/2026

Today we wish a happy work anniversary to Kat! She’s been with us for 4 years today, looking after our clients (and certainly me sometimes!) beautifully. Kat is one of the sunniest people I’ve ever met. Always a smile whatever else is going on, and a song is never far away when she’s around. Thank you Kat for all your hard work and support. Here’s to the next four and beyond 🥂💕

17/03/2026

Happy St Patrick’s Day to all our clients from the Emerald Isle…

Who else knows someone that is suddenly Irish for this one day every year?! 😝☘️

16/03/2026

Cellulite: is a common skin condition where the skin looks dimpled, like “orange peel.” It usually appears on areas with naturally more body fat distribution, such as the thighs, hips and buttocks. It affects 80-90% of women at some stage in their lives. Key factors include hormonal changes (estrogen), genetics, diet, skin thickness, and age, which causes connective tissues to weaken.

Does massage get rid of cellulite? The short answer is no, not by itself I’m afraid, but it can help manage the condition by improving circulation and lymphatic flow, when used alongside other healthy habits.

Cellulite is not fully curable, but treatments like body brushing, weight management, exercise, and topical creams - We recommend Environ’s Body EssentiA Contour Cream to help firm, tighten and increase resilience of the skin, alongside massage can absolutely help improve appearance. Radio frequency skin tightening is another great option.

Radiofrequency delivers energy to heat deeper skin layers to around 40–45°C, stimulating collagen-producing cells (fibroblasts) and tightens existing collagen and elastin fibres, leading to firmer, smoother skin. Treatment significantly improves blood circulation and stimulates lymphatic drainage.

If you’d like to know more, just get in touch. We will be delighted to help you.

15/03/2026

Thinking of all the different kinds of Mum today: New Mums. Longing to be Mums. About to be Mums. Seasoned Mums. Step Mums. Adoptive Mums. Mums doing it by themselves. Mums who may be finding it tough right now. Those who are caring for their Mums. Sending love especially to those missing their Mums and those who can only hold their babies in their hearts, for whom today is perhaps especially difficult. You are all amazing.

Happy Mother’s Day! 💕

14/03/2026

Today we are celebrating Jess’s work anniversary! Two years ago today Jess joined the Serendipity team and has been delighting our clients ever since. She is a joy to work with too. Thank you, Jess for all your hard work and support. 💕

13/03/2026

It seems we still have a few clients experiencing difficulties with the booking app. I’m trying really hard to resolve it - not easy when there is no actual human to talk to anywhere - and we realise how frustrating this is for those affected. We are receiving lots of bookings through the app without any issues and I have not been able to recreate the problem myself.

If any of you have had a error message “Unable to load the payment screen. Please close this window and try again” when trying to proceed to the payment screen, please could you get in touch or comment below the device type you were using? (Smart phone, iPhone, android, laptop etc)

This does not apply to those bookings that returned a failed booking/payment after the payment screen and card details have loaded. This only happens when the link drops out, patchy wifi for example, or the link between the booking app and your bank drops out.

Thank you, we are grateful for any help you can give us to help fix this.

12/03/2026

11/03/2026

Brows. They frame your eyes, and give structure to the face. Some of us are not blessed with naturally shapely brows and some of us may have noticed they seem to become more sparse and lighter as the years go by. Some of us may have gone a bit heavy with the tweezers in the 90s! We have lots of options to help keep your brows looking great. From a simple shape with either waxing or threading, adding a tint for definition, to lamination (with or without tint) to tame unruly brows. Henna is another great option, particularly for those with patchy brows. We also stock castor oil products to help condition the brows and encourage growth, brow and lash toxx growth serums and brow kits for definition without any commitment.

Brows need a boost? Talk to us about which service would best suit you!