13/02/2026
JOB VACANCY- CARE NAVIGATOR
*FIXED TERM POST for 3 months*
St David’s Street & Llwynypia Surgeries are looking to recruit a Care Navigator/Administrator.
Hours per week: 20 with potential for overtime. Working between 8am – 6.30pm
JOB SUMMARY:
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. Your regular duties within this role will include, dealing with telephone calls, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
JOB DESCRIPTION:
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning •Maintaining a clean and tidy reception area, updating notice boards and patient information leaflets etc. • Cover sickness/annual leave and work reasonable overtime when required. • Perform any other relevant and reasonable duties that may be requested by the Practice Manager or partners. • Undertake statutory and mandatory training as required. • To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals etc, in an accurate and quality manner. • To make appointments, bookings and admissions as required. • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. • File patient records and correspondence in patient medical records. • Receive incoming and initiate outgoing telephone calls , facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. • Assist with the gathering of information re QAIF, Audits, Enhanced Service Data when required. • Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
• Scan patient-related documents onto medical record using read codes as agreed by the clinical team • Add any additional information regarding the source of the document • Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information • Scan all internal paper documents onto the relevant patients’ records and store the documents in line with surgery procedures.
In House training will be provided.
Salary - National Minimum Wage (£12.21)
Please send all CV’s for the attention of Kirsty James to the following email address:
Practice.Manager.w95030@wales.nhs.uk
