City Way Medical Practice

26/02/2026

From 1st March, patients will be able to collect their prescriptions after five working days from the date of request.

This change will help us process prescriptions safely and accurately while managing the high volume of requests we receive.

We kindly ask patients to keep this timeframe in mind when requesting their prescriptions and to allow the full five working days before attending the practice or pharmacy to collect their medication.

Thank you for your understanding and cooperation.

If you have any questions, please contact the practice team who will be happy to help.

18/02/2026

Important: Planned Internet Disruption - Friday 20 February 2026
Please be advised that City Way Surgery will experience a planned internet disruption on Friday 20 February 2026 between 1:00pm and 2:00pm..

During this time, we will do our best to continue providing services as usual, however, there may be some delays in responding to enquiries and accessing certain systems.

A member of our team will be happy to advise you on the next steps.

We apologise for any inconvenience this may cause and thank you very much for your patience and understanding.

11/02/2026

Important Notice February 2026

To help protect the health and safety of our patients and staff, we kindly ask that anyone who currently has scabies or suspected scabies does not attend the surgery in person.

Instead, please:

Complete an online consultation via Anima, or
Contact the surgery by phone on 01634 843351
A member of our team will be happy to advise you on the next steps.

Thank you for your understanding and cooperation in helping us keep everyone safe.

19/01/2026

‼️ Service Disruption‼️

We are currently facing issues with our services meaning that we are unable to use some of our services. This has been reported as national outage.

We apologise for the inconvenience.
Thank you for your patience during this time.

If you are needing any medical advice please remember of the other services available like 111 or for emergencies 999 / A&E

23/12/2025

We have a great news to share!
City Way Surgery is now Veteran Friendly Accredited GP Practice.🎆🎊🎉

12/12/2025

‼️Service Disruption‼️

We are currently facing issues with our services meaning that we are unable to use some of our services.

Please bare with us whilst this is being investigated by our IT team

Thank you for your patience during this time.

If you are needing any medical advice please remember of the other services available like 111 or for emergencies 999 / A&E

24/11/2025

Our service is regulated and assessed by the Care Quality Commission (CQC). Please feedback to CQC on care you have received from us via email:
enquiries@cqc.org.uk or calling 03000 61 61 61. You are welcome to provide your feedback anonymously if you prefer.

28/10/2025

📢 Service Update

We’re pleased to confirm that the internet issue we experienced earlier has now been fully resolved. All surgery systems are up and running as usual.

ICB Kent and Medway have been fully informed and are aware of the incident.

We sincerely apologise for any inconvenience this may have caused the issue was unfortunately beyond our control, but we appreciate your patience and understanding.

Thank you for bearing with us. 💙

27/10/2025

⚡ Important Update for Our Patients ⚡

Dear patients,

Earlier today we experienced a power outage that temporarily affected our clinic.
Electricity has now been restored, but our information system is still down.
We kindly ask for your patience while our technical team works to bring all services back online as soon as possible.

09/06/2025

As we celebrate Carers Week 2025, we invite all Carers to explore 'Information for Carers' page, designed to support you in your vital role. Please follow the link below for valuable resources: https://kmsab.org.uk/p/information-for-carers/support-for-carers.
Thank you for your incredible dedication and hard work. Your contributions to our local community are truly appreciated, and we couldn't do it without you.

Carers,Carers Assessment,Social Care,Kent, Medway

04/06/2025

📢 Congratulations to all the children beginning their primary school journey! 🎒
Starting school is a significant milestone, and we’re delighted to celebrate this exciting step with you.

As your child embarks on this new chapter, please remember to book their pre-school booster vaccinations. These boosters are essential for ensuring they are protected and ready for the school environment.

📞 To arrange an appointment, please contact City Way Medical Practice at your earliest convenience.

10/12/2024

📢‼️PLEASE NOTE:

We are short staffed today and as a result there may be a delay in answering the phone lines.

We also have had to shut e-consult early due to this.

Apologies for any inconvenience this may cause.

Thank you for your patience.
City Way Medical Practice